Cancel EYEZY online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Eyezy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Eyezy: Easy Method
What is Eyezy
Overview
Eyezy is a subscription-based parental-control and device-monitoring service that offers features such as location tracking, screen recording, and social media monitoring.
It is delivered as a SaaS product with mobile apps and a web dashboard, sold on a recurring subscription basis.
How it is commonly sold
Eyezy subscriptions are marketed via the official website and app stores and billed as monthly, quarterly, or yearly plans, plus add-ons like a location tracker or detector features.
User reviews indicate mixed experiences with functionality, billing transparency, and support responsiveness.
How to cancel Eyezy
Primary cancellation methods
- Via your Eyezy account dashboard (if the option is visible after logging in on eyezy.com).
- By emailing support@eyezy.com. Include account email, order ID, and clear request to cancel and stop auto‑renewal.
- By calling the numbers listed by the company: +1 844‑606‑3888 or +357 800 92618 and requesting cancellation with a reference number.
- By postal mail to the company address (see Address section below) with a signed cancellation request and return receipt requested.
App Store and Google Play cancellations
- Apple App Store: Open Settings > [your name] > Subscriptions, find Eyezy and tap Cancel Subscription. Requests to Apple for refunds go to Apple support.
- Google Play: Open Google Play > Profile > Payments & subscriptions > Subscriptions, select Eyezy and Cancel subscription. Google handles refunds for Google Play purchases.
- Note: Verified reports indicate Eyezy does not always expose clear in‑app cancellation links; if you cannot cancel via the app, cancel through the store (Apple/Google) or contact support directly.
What happens when you cancel
Access and features
When cancellation is processed, active features typically remain available until the end of the paid billing period.
After the billing period ends, monitoring features, location tracking, and data collection usually stop.
Data and account retention
Eyezy may retain account and usage data according to its privacy and retention policies; export any needed data before cancellation if possible.
If you need records for disputes, keep screenshots of billing, emails, and support communications.
Will I get a refund?
Official policy vs. practice
Although some sources mention a 14‑day refund window, verified reports indicate that a formal 14‑day refund or trial policy is not reliably honoured in practice.
Many users report refund requests - sometimes within 14 days - being refused or meeting resistance from support.
Exceptions and recommended steps
- If charged via Apple or Google, request a refund through the respective store first (Apple Support, Google Play Help).
- Document dates, amounts, and communications, then send a written refund request to support@eyezy.com and keep proof of delivery.
- If the provider refuses and you paid by card, contact your bank or card issuer to dispute unauthorized or unclear recurring charges.
Eyezy plans and pricing
Pricing overview
Below are the approximate AED prices based on App Store listings (converted where necessary). Official AED pricing for UAE may not be separately listed.
Verify final amounts on your purchase screen before confirming any subscription.
Available plans
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Standard - Yearly | AED 222.20 | Yearly | Standard features (location tracking, basic monitoring) |
| Standard - Quarterly (3 months) | AED 149.50 | 3‑Month | Standard features |
| Standard - Monthly | AED 55.50 | Monthly | Standard features |
| Location Tracker | AED 111.10 | - | GPS location tracking only |
| Detector - Monthly | AED 50.50 | Monthly | Detector features (social media/keyword alerts) |
| Detector - Yearly | AED 202.00 | Yearly | Detector features |
| Premium - Monthly | AED 50.50 | Monthly | Premium (full feature set) |
| Premium - Yearly | AED 202.00 | Yearly | Premium (full feature set) |
Your consumer rights in United Arab Emirates
General UAE protections
Under UAE consumer protection principles, customers commonly have a cooling‑off period (often 14 days) for certain purchases and the right to clear information on auto‑renewals and refunds.
Clarity about recurring billing and functionality is required under these norms.
Practical recourse if problems occur
- Collect evidence: receipts, screenshots, emails, bank statements, and support tickets.
- Contact Eyezy in writing first; escalate to your bank/card issuer for disputed charges if necessary.
- You can file a complaint with your local Department of Economy and Tourism (or equivalent consumer protection authority) if you believe practices were misleading.
Customer experiences
Positive feedback
- Some users praise the interface, stability, and core parental control features such as location tracking and screen recording.
- Occasional praise exists for helpful or patient support agents who resolve specific issues.
- Some families report improved communication and reassurance after using the product.
Negative feedback
- Many users report hidden or unexpected charges, small trial charges followed by larger recurring bills without clear consent.
- Refunds are often denied or difficult to obtain, and cancellations can be opaque or ineffective.
- Complaints include non‑delivered features, unresponsive or misleading customer support, and unclear auto‑renewal notices.
Documentation checklist
Before contacting support
- Order confirmation, transaction IDs, and billing statements showing charge amounts and dates.
- Account email, username, and screenshots of subscription status or app screens.
- Copies of any in‑app receipts, trial notices, or promotional messages that promised refunds or trials.
For escalation
- All email exchanges and phone call notes (date, time, agent name/ID if provided).
- Bank dispute correspondence and any responses from Eyezy or app stores.
- Formal written cancellation and refund requests sent by email or registered mail.
Common mistakes
Assuming a visible cancel button exists
Many users expect a clear cancel option in the app or website and do not check the store (Apple/Google) where billing may be controlled.
Always confirm which platform charged you (store vs vendor) before assuming where to cancel.
Missing evidence and late disputes
Not saving receipts, screenshots, or transaction IDs makes refunds and disputes harder to win with banks or regulators.
Delaying contact with your card issuer can reduce chances of a successful chargeback for recent unauthorized renewals.
Comparative recap
Quick plan comparison
| Plan | Price (AED) | Period | Best for | Typical cancellation difficulty |
|---|---|---|---|---|
| Standard - Monthly | AED 55.50 | Monthly | Short tests or month‑by‑month use | Medium - High |
| Standard - Yearly | AED 222.20 | Yearly | Longer term monitoring (cost‑effective) | High (larger sums reported) |
| Premium - Yearly | AED 202.00 | Yearly | Full feature set for a year | High |
| Location Tracker | AED 111.10 | - | GPS tracking only | Medium |
Key takeaway
Plans vary in price and commitment; higher or annual plans involve larger sums and, per reviews, tougher refund/cancellation experiences.
Choose shorter billing cycles if you want more flexibility while testing service responsiveness.
After cancelling
Immediate next steps
- Save confirmation of cancellation and any reference numbers provided by support or the store.
- Check your bank or card statements for any further charges in the following billing cycle.
Helpful official links
- Eyezy official website - account access and contact information.
- Apple Support - refunds and subscription management for App Store purchases.
- Google Play Help - refunds and subscription management for Google Play purchases.
Address
Company address (public listing)
Georgiou A, 83, SHOP 17, Germasogeia, 4047, Limassol, Cyprus
Use this address for registered‑mail cancellation requests or formal correspondence if required.
Contact channels
- Email: support@eyezy.com
- Phone: +1 844‑606‑3888
- Phone (alternate): +357 800 92618
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.