Cancel FASTSPRING online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fastspring service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Fastspring: Easy Method
What is Fastspring
Overview
FastSpring is an e-commerce and subscription management platform that helps software and digital product sellers process orders, manage subscriptions, and handle billing worldwide.
FastSpring often acts as the merchant of record for sellers and provides order-level tools for refunds, subscription changes, and invoicing.
How it is used
Sellers embed FastSpring on websites or use FastSpring-hosted stores to sell digital products and subscriptions to customers globally.
Customers receive order confirmations and can manage purchases according to the seller's storefront and FastSpring's processing rules.
How to cancel Fastspring
Cancel subscriptions purchased through FastSpring on the web
- If the vendor used FastSpring for billing, cancel via the vendor's customer portal or submit a support request in your FastSpring account.
- For refunds issued by a seller, the seller or FastSpring can choose to uncheck or check the "Cancel Related Subscriptions" option when processing a refund.
Official contact methods to request cancellation
- Submit a support ticket from your FastSpring online account (preferred).
- Email the seller or FastSpring support as directed by your order confirmation.
- Send a postal mail cancellation request to the merchant address: Bright Market, LLC d/b/a FastSpring, 801 Garden Street, Suite 201, Santa Barbara, California 93101, United States.
- Note: FastSpring lists no official phone method for cancellations; App Store and Google Play subscriptions must be cancelled via those platforms.
What happens when you cancel
Access and service status
Cancellation typically prevents future renewals but does not always remove immediate access - access depends on the seller's entitlement rules.
Some sellers may allow continued access until the end of the paid period; others may terminate access immediately after cancellation.
Data and billing after cancellation
FastSpring or the seller retains order records for accounting, refunds, and compliance as required by their policies.
Keep cancellation confirmations and order numbers for your records and dispute handling if needed.
Will I get a refund?
Standard refund windows and rules
- Credit card transactions can be refunded up to 6 months after the order.
- PayPal refunds must be requested within 3 months.
- FastSpring supports full refunds, partial refunds (line-item), and tax-only refunds per the seller's instructions.
Exceptions and fees
- FastSpring may proactively refund transactions flagged by fraud/risk systems or in response to PayPal disputes.
- For full refunds, FastSpring issues the refund but retains the original order transaction fee.
- App Store and Google Play purchases are handled by those platforms and follow their refund procedures, not FastSpring's web refund windows.
Fastspring plans and pricing
Pricing summary
No publicly listed AED or detailed plan pricing is available for 2024/2025 on FastSpring's site.
FastSpring directs prospective customers to contact Sales for localized pricing and plan details.
How to get a quote
Contact FastSpring Sales for a customized quote and local pricing information.
Use the vendor contact or the FastSpring website to request pricing details and contract terms.
| Plan | Price (AED) | Notes |
|---|---|---|
| Standard / Custom | Contact for pricing | FastSpring provides customized pricing; contact Sales for localized rates and plans. |
Your consumer rights in United Arab Emirates
UAE cooling-off and consumer protection
Under UAE consumer protection, digital services are generally subject to a 14-day cooling-off period unless usage has begun or the seller states otherwise.
However, FastSpring's public documentation does not explicitly provide a standard 14-day consumer-rights refund; instead refunds follow platform-specific and fraud-related rules.
Platform-specific purchases
Purchases made through the Apple App Store or Google Play are covered by those platforms' in-app purchase policies and refund procedures.
If your purchase originates on those platforms, manage cancellations and refund requests directly with Apple or Google.
Customer experiences
Positive feedback
- Customers in the UAE report fast, helpful billing support and quick fixes for VAT refunds or license corrections.
- Some users noted refunds and corrections processed within a day when support responded promptly.
Negative feedback
- Complaints include account deactivations without warning, slow or minimal support responses, and difficulties cancelling subscriptions.
- Other issues reported: repeated charges, hidden fees, and payment or renewal processing problems.
Documentation checklist
Essential items to gather before requesting cancellation
- Order number and purchase date (from order confirmation email).
- Email address used for the purchase and the merchant storefront name.
- Payment method details (last four digits of card or PayPal account email).
- Subscription ID or license key, if applicable.
- Clear screenshots of receipts, billing entries, or error messages.
- Reason for cancellation and desired outcome (refund, stop renewals, terminate access).
Additional supporting items
- Copies of any prior support communications or case/ticket numbers.
- Bank or PayPal statements showing the charge (if disputing a payment).
- Proof of compliance with any seller-specific cancellation instructions or usage terms.
Common mistakes
Mixing platforms
A common error is attempting to cancel an App Store or Google Play subscription through FastSpring; those subscriptions must be managed on the respective platform.
Check whether the charge came from FastSpring or from a platform storefront before requesting a cancellation.
Missing time windows or proof
Delaying a refund request past the stated windows (6 months for credit card, 3 months for PayPal) may make refunds impossible through FastSpring.
Not preserving order confirmations, screenshots, or payment evidence can slow resolution and disputes.
Comparative recap
At-a-glance comparison
This table summarizes how cancellations and refunds typically work across FastSpring and major app platforms.
Use it to identify the correct channel for your cancellation request.
| Provider | How to cancel | Refund window | Notes |
|---|---|---|---|
| FastSpring (web/store) | Support ticket or email from account; seller can uncheck "Cancel Related Subscriptions" when refunding. | Credit card: up to 6 months; PayPal: within 3 months. | FastSpring retains original transaction fee on full refunds; proactive fraud refunds possible. |
| Apple App Store | Manage subscription in your Apple ID / App Store settings; request refunds via Apple support. | Managed by Apple; follow App Store refund policy. | App purchases and subscriptions are handled by Apple, not FastSpring. |
| Google Play | Manage subscription in Google Play Store; request refunds via Google Play support. | Managed by Google; follow Google Play refund policy. | App purchases and subscriptions are handled by Google Play, not FastSpring. |
After cancelling
What to do right away
- Save the cancellation confirmation, support ticket number, and all correspondence.
- Monitor bank or PayPal statements for refunded amounts and watch for any further charges.
Useful official links
- FastSpring official website
- FastSpring refund orders documentation
- FastSpring refund an order details
- UAE consumer protection (official government guidance)
Address
Postal address for formal requests
Bright Market, LLC d/b/a FastSpring
801 Garden Street, Suite 201, Santa Barbara, California 93101, United States
Notes about postal requests
If you send postal mail, include order numbers, contact email, and clear cancellation/refund requests to help processing.
Allow additional processing time for mail-based requests compared to support tickets or email.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.