Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gitlab service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Gitlab: Easy Method
What is GitLab
Overview
GitLab is a DevOps platform that provides source code management, CI/CD, project planning, and collaboration tools for software teams.
It is available as GitLab.com (hosted) and Self‑Managed installations that enterprises operate on their own infrastructure.
Core capabilities
Key capabilities include repository hosting, pipelines for CI/CD, issue tracking, and release management.
GitLab integrates many stages of the software lifecycle into a single platform to reduce toolchain complexity.
How to cancel GitLab
Cancel via Customers Portal (recommended)
- Sign in to the Customers Portal for your paid GitLab subscription.
- Turn off auto‑renew for the subscription you wish to cancel; paid features remain until the subscription expiry.
- Confirm the change and keep the expiry date for your records. See the renewals FAQ for guidance: GitLab Renewals FAQ.
Other cancellation methods
- For Self‑Managed instances, stop renewals or do not renew your license when it expires; licensing is managed through your account or sales contact.
- There are no App Store or Google Play subscriptions to cancel - GitLab does not use native mobile app subscriptions; all subscriptions are managed via web.
What happens when you cancel
Access and feature availability
Paid features remain available until the subscription expiry date after you turn off auto‑renew.
Your access level (seats, roles) continues as before until the subscription term ends.
Data, projects and retention
Project data and repositories are retained until you delete them or your account is removed according to GitLab policies and your chosen instance settings.
If you require account or personal data deletion, use the account self‑service options or submit a data request to GitLab for removal.
Will I get a refund?
Standard refund policy
Under GitLab’s legacy Subscription Agreement, fees are non‑refundable except in a specific window.
GitLab will refund all fees only if the customer terminates within 45 calendar days of the initial invoice receipt. See the terms: GitLab Subscription Agreement.
Exceptions and steps to request a refund
- If you believe you qualify (termination within 45 days of initial invoice), gather invoice numbers and payment proof.
- Contact GitLab sales or billing through the Customers Portal or your documented sales contact to request the refund.
- Outside the 45‑day window, refunds are generally not provided under the legacy agreement.
GitLab plans and pricing
Currency and published prices
GitLab publishes list prices in USD. Official AED pricing is not published by GitLab.
If you need AED equivalents, convert USD prices using a current exchange rate (example: 1 USD ≈ 3.67 AED).
How to obtain exact pricing
Contact GitLab sales or view the official pricing pages for current USD list prices and volume/enterprise quotes.
For exact local billing or reseller pricing in AED, request a formal quote from GitLab or an authorised partner.
| Plan | Price (AED) | Notes |
|---|---|---|
| Free | Free | Publicly available at no cost |
| Paid plans | Contact for pricing | GitLab lists prices in USD; request a quote for AED or local billing |
Your consumer rights in United Arab Emirates
Applicable rights and limits
GitLab’s published terms specify that fees are non‑refundable except within 45 calendar days of the initial invoice.
There is no public indication that GitLab applies a separate 14‑day consumer withdrawal right for UAE customers.
Practical steps for UAE customers
- Review your GitLab contract and invoices to determine whether you are within the 45‑day refund window.
- If you believe local consumer law may apply, retain documentation and consider contacting UAE consumer protection authorities for guidance.
Customer experiences
Positive feedback themes
Many users value GitLab’s integrated feature set and the convenience of managing CI/CD and code in one platform.
Hosted and self‑managed options give organisations flexibility in deployment and control.
Negative feedback themes
- Users report difficulty reducing seats mid‑renewal and restrictive auto‑renew policies, particularly when purchased via marketplaces.
- Complaints include billing delays, disputes over refunds, and slow or unsatisfactory billing support responses.
- There are reports of serious incidents related to account/billing access that raised concerns about support responsiveness.
Documentation checklist
Required documents for cancellation or refund requests
- Account email and GitLab account ID or username.
- Subscription or invoice number(s) and payment receipts.
- Auto‑renew confirmation or cancellation screenshots, if available.
Optional but helpful evidence
- Support case numbers or prior correspondence with GitLab billing or sales.
- Screenshots showing billing charges or seat counts at renewal time.
- Contract or purchase order referencing the subscription term and pricing.
Common mistakes
Billing and renewal mistakes
Assuming you can reduce seats immediately during an active renewal period may lead to unexpected charges.
Always turn off auto‑renew before the renewal date and verify the expiry date to avoid accidental renewals.
Data and deletion mistakes
Expecting immediate data deletion without following the account deletion or data request procedures can cause delays.
Back up repositories and export project data before cancelling, as restoring deleted content can be difficult.
Comparative recap
At-a-glance comparison
| Feature | GitLab | Typical SaaS expectation |
|---|---|---|
| Cancellation method | Turn off auto‑renew in Customers Portal; self‑managed not auto‑renewed | Many SaaS apps offer web cancellation or email support; methods vary |
| Refund window | Non‑refundable except within 45 days of initial invoice (legacy terms) | Some SaaS offer 14‑day trial refunds or prorated refunds |
| Pricing currency | List prices in USD; no published AED list pricing | Some vendors publish local currency pricing |
| Mobile app subscriptions | Not applicable; no native app subscriptions | Other services may sell subscriptions via app stores |
| Support for billing disputes | Handled via Customers Portal / billing contacts; mixed user reports on responsiveness | Responsiveness varies widely among vendors |
Notes on comparison
GitLab’s policies should be reviewed in your contract; enterprise customers may have negotiated terms differing from legacy public terms.
When in doubt, request a written confirmation of cancellation and any refund eligibility from GitLab support or sales.
After cancelling
Immediate next steps
- Confirm the subscription expiry date and save the confirmation or a screenshot.
- Export or back up repositories, issues, and other important data before the expiry or before deleting accounts.
Helpful links and contacts
- Renewals and cancellation guidance: GitLab Renewals FAQ.
- Terms and refund information: GitLab Subscription Agreement (legacy).
- Official site for general support and contact: about.gitlab.com.
Address
Corporate address
GitLab Inc, 268 Bush Street #350, San Francisco, CA 94104-3503, United States of America.
Contact channels
For billing, sales, and support, use the GitLab Customers Portal or your assigned sales/support contact as listed on official GitLab pages.
Keep all correspondence and case numbers for reference if you need to escalate a cancellation or refund request.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.