Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hailuo Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Hailuo Ai: Easy Method
What is Hailuo Ai
Overview
Hailuo Ai is a subscription-based AI SaaS platform offering automated data analysis, machine learning and AI-driven media generation tools. It is marketed via web and mobile app stores and uses a credits-based subscription model.
Key characteristics
Plans range from entry-level monthly tiers to high-capacity plans with thousands of credits and faster generation features. Billing can be handled directly by Hailuo AI or by third-party stores (Apple App Store, Google Play).
How to cancel Hailuo Ai
Cancel via website (Direct / Web Purchase)
- Sign in to your account on the official site: hailuo-ai.art (Terms of Service).
- Go to Account Settings → Subscriptions and choose Cancel before the next renewal date.
- If you cannot cancel in-app, email support@hailuo-ai.art requesting cancellation and keep the reply as proof.
Cancel via app stores, email or post
- iOS: Open your Apple ID subscriptions (Settings > your name > Subscriptions) and cancel the Hailuo Ai subscription there; Apple manages billing.
- Android (Google Play): Open Google Play > Payments & subscriptions > Subscriptions and cancel from Google Play subscriptions.
- Email/post: You may also request cancellation by emailing contact.nanonoble@minimax.io or contact.audio@minimax.io, or by sending a postal request to the provider address listed below.
What happens when you cancel
Access and service period
Cancellation of a recurring subscription typically stops future renewals but does not immediately remove access.
You usually retain full access until the end of the current paid term; the subscription simply will not renew afterward.
Account data and credits
Credits already used remain charged. Unused credits, account data retention and deletion policies vary by provider and may be governed by the Terms of Service.
Export any important content or records before the end of your access to avoid data loss.
Will I get a refund?
Primary refund rules
- For direct web purchases, subscription fees are generally non-refundable once the paid term has started.
- One-time purchases may be refundable within a short window (e.g., 7 days) only if unused; check the Terms of Service.
- Exceptions may be made for material defects or where local law requires a refund.
Alternative/variant policies to note
- Some Hailuo variants list a 14-day cancellation right with refunds processed within 14 days but possibly subject to processing fees (e.g., up to 12%). See the provider variant policy: hailuo02.pro Refund Policy.
- Another variant offers a 30-day satisfaction guarantee for refunds or credit within the first 30 days: hailuo02ai Terms.
- If you purchased through Apple or Google, refunds and billing disputes are handled by those stores - contact Apple or Google for their refund process.
Hailuo Ai plans and pricing
Pricing summary
The table below shows the known plan names, approximate AED prices (converted from USD) and core features. These are source-derived listings; confirm current prices on the official site before purchasing.
Official plan table
| Plan | Price (AED) / Approx USD | Period | Key features |
|---|---|---|---|
| Standard | AED 36.66 / ≈ USD 9.99 | Monthly | 1,000 credits/month; fast‑track; up to 5 queued tasks; 1 simultaneous task; watermark removal; daily bonus |
| Pro | AED 128.65 / ≈ USD 34.99 | Monthly | 4,500 credits/month; fast‑track; up to 5 queued; 2 simultaneous tasks; watermark removal; daily bonus |
| Master | AED 293.59 / ≈ USD 79.99 | Monthly | Unlimited credits/month; fast‑track; up to 5 queued; 2 simultaneous tasks; watermark removal |
| Ultra | AED 458.23 / ≈ USD 124.98 | Monthly | 12,000 credits/month; unlimited Hailuo 01 model; up to 5 queued; 2 simultaneous; 10s video generation; watermark removal |
| Max | AED 734.96 / ≈ USD 199.99 | Monthly | 20,000 credits/month; unlimited Hailuo 01 & 02; up to 5 queued; 2 simultaneous; 10s video generation; watermark removal |
| Quarterly Standard (40% off) | AED 99.04 / ≈ USD 26.99 | Quarterly | 1,000 credits/month; watermark removal; up to 5 queued; 1080p video |
| Yearly Standard | AED 352.63 / ≈ USD 95.99 | Yearly | 1,000 credits/month; watermark removal; up to 5 queued; 1080p video |
Your consumer rights in United Arab Emirates
General protections
UAE consumer protection law offers safeguards for unfair practices and defective services, including digital goods in many cases.
Rights commonly include information disclosure, remedies for services not provided as promised and the right to lodge complaints with local authorities.
Practical steps for UAE consumers
- Keep receipts, order confirmations and screenshots of terms or trial offers.
- Request a refund or remediation in writing from the provider; allow reasonable time for a response.
- If unresolved, escalate to your local consumer protection authority (for example the UAE Ministry of Economy or Dubai Economy) and provide documented evidence.
Customer experiences
Positive feedback
Some users praise Hailuo Ai’s AI capabilities and the speed of certain generation features on higher tiers.
Positive reviews are less frequent compared with critical reports; results may vary by plan and use case.
Negative feedback and recurring issues
- Reports of unexpected charges, billing before trial expiry and difficulty cancelling subscriptions.
- Complaints about unresponsive support, disappearing credits, reduced service quality and charges after attempted cancellations.
- Many negative examples originate from third‑party review sites and community forums; always keep your own evidence.
Documentation checklist
What to gather before you cancel
- Order ID, subscription confirmation and invoice screenshots.
- Screenshots of trial terms, pricing and the account subscription page showing plan and renewal date.
- Bank or card statements showing the charge you dispute.
What to keep after you request cancellation
- Email confirmations of cancellation or support replies stating the cancellation date.
- Reference numbers and timestamps for any in‑app cancellation actions.
- All correspondence if you escalate to a consumer authority or payment processor.
Common mistakes
Missing the renewal window
Many users assume cancellation takes effect immediately. In most cases you must cancel before the next renewal date to avoid being charged for the next period.
Incorrect cancellation channel
Canceling via the Hailuo website will not stop App Store or Google Play billing. Always cancel through the same channel where the subscription was purchased.
Comparative recap
Quick comparison
| Purchase channel | How to cancel | Who handles billing | Typical refund availability |
|---|---|---|---|
| Direct / Web Purchase | Account settings on Hailuo website or email support@hailuo-ai.art | Hailuo AI (provider) | Generally non‑refundable once term starts; limited refunds for unused one‑time purchases |
| App Store (iOS) | Cancel through Apple ID Subscriptions (Settings > Subscriptions) | Apple (App Store) | Billing managed by Apple; refunds handled through Apple support |
| Google Play (Android) | Cancel through Google Play Subscriptions | Google Play | Billing managed by Google; refunds handled through Google Play support |
After cancelling
Immediate steps
Save your cancellation confirmation and note the final access date. Monitor your bank or card statements for any unexpected charges after cancellation.
Useful links and next actions
- Hailuo AI official site and Terms of Service: hailuo-ai.art (Terms)
- Provider variant refund policy: hailuo02.pro Refund Policy
- Another variant terms: hailuo02ai Terms
- Hailuo Ai product site: hailuoai.app
Address
Official postal address
152 Beach Road, #14-02 Gateway East, Singapore 189721.
Contact emails and website
Support / cancellation requests: support@hailuo-ai.art
Alternative contacts: contact.nanonoble@minimax.io, contact.audio@minimax.io
Official site: hailuoai.app
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.