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I hereby notify you of my decision to terminate the contract relating to the Heygen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Heygen: Easy Method
What is HeyGen
Overview
HeyGen is a SaaS platform that uses AI to generate video content and personalized avatar-driven media for businesses and creators.
The platform supports web and mobile (iOS/Android) access and offers subscription plans with different feature sets and quotas.
Primary uses
Common uses include marketing videos, training content, localized avatars, and quick social media clips produced from text or scripts.
HeyGen aims to simplify video creation by automating voice, facial gestures, and scene composition.
How to cancel HeyGen
Cancel on the Web (Desktop)
- Sign in at heygen.com and go to Settings.
- Open Subscriptions & API → select Cancel Plan (or Pause Plan).
- Cancellation takes effect at the end of your current billing cycle; you keep access until then.
- Pausing delays the next charge by 30 days; deleting the app does NOT cancel the subscription.
Cancel on iOS (App Store)
- Open Settings on your iPhone → tap your Apple ID → Subscriptions → locate HeyGen → Cancel.
- You must cancel via Apple ID subscription settings; deleting the app will not cancel billing.
- After cancellation via Apple, the subscription remains active until the end of the current billing period.
Cancel on Google Play
- Open Google Play Store → Menu → Payments & subscriptions → Subscriptions → select HeyGen → Cancel.
- HeyGen defers to Google Play terms and follows Google’s subscription handling and billing rules.
Contacting HeyGen support
- For account help, use HeyGen’s website live chat or contact options at heygen.com.
- You can also request cancellation or ask about refunds via the support channels; response times vary.
What happens when you cancel
Access after cancellation
When you cancel, your subscription stays active until the end of the paid billing cycle.
You will retain access to features and downloaded content during that remaining period.
Billing and renewals
Auto-renewal stops at the next billing date after cancellation; you will not be charged again after the current period ends.
If you pause the plan (web option), the next charge is delayed by 30 days instead of immediate cancellation.
Data and projects
Your account data and created projects typically remain available according to HeyGen’s data retention policy.
Export or download any critical assets before the subscription expires to avoid surprises.
Will I get a refund?
HeyGen (web) refund policy
Payments are generally non-refundable except where required by law. HeyGen may grant refunds at its discretion.
Refund requests via HeyGen are more likely to be considered within 15 days of purchase when little content has been created.
App Store and Google Play refunds
- App Store (iOS): Apple provides a 14-day refund window for purchases via the App Store.
- Google Play: Refunds are handled under Google Play Terms and Google’s refund mechanisms.
Exceptions and practical tips
- Successful refund requests typically show minimal content usage and are submitted quickly after purchase.
- If you bought via Apple or Google, request refunds through their support portals for the fastest result.
HeyGen plans and pricing
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Starter Monthly | AED39.99 | Monthly | Mobile-only Starter tier (undisclosed features) |
| Creator Monthly | AED99.99 | Monthly | Mobile Creator plan (mirrors web Creator features) |
| Team Monthly | AED349.99 | Monthly | Mobile Team plan (mirrors web Team features) |
| Starter Annual | AED399.99 | Annual | Mobile-only Starter tier billed annually |
| Creator Annual | AED999.99 | Annual | Mobile Creator plan billed annually |
| Team Annual | AED3,499.99 | Annual | Mobile Team plan billed annually |
Notes on pricing
Prices are taken from HeyGen’s UAE Apple App Store listing and represent in‑app purchase prices as of late 2025.
Always verify current pricing inside the HeyGen app or at heygen.com before subscribing.
Your consumer rights in United Arab Emirates
Relevant UAE law
Under UAE Federal Law No. 24 of 2006 on Consumer Protection, consumers have certain protections for goods and services.
The law and Ministry guidance may include cooling-off rights for specific digital purchases in some circumstances.
How UAE law affects HeyGen purchases
- HeyGen’s “payments non-refundable” policy does not override mandatory UAE consumer protection laws.
- App Store purchases benefit from Apple’s 14-day refund window, which aligns with UAE consumer protections in many cases.
- Web or Google Play purchases may be subject to HeyGen’s discretionary refund policy unless local law requires otherwise.
Where to get official help
For official guidance about consumer rights in the UAE, consult the UAE Ministry of Economy: economy.gov.ae.
If you believe your consumer rights were violated, collect purchase records and contact HeyGen support first, then escalate to local authorities if necessary.
Customer experiences
Positive feedback
- UAE users report HeyGen is intuitive and easy to use for AI video creation with realistic avatars and smooth UI.
- Capterra ratings highlight strong ease of use and good customer service scores from some UAE reviewers.
Negative feedback
- Customers have reported issues with buggy features, unexpected credit consumption, and mixed support experiences.
- There are complaints about advertised “unlimited” features later being capped or changed without clear notice.
Balanced takeaway
Many users find HeyGen effective for rapid video creation, but prospective buyers should read plan limits and recent reviews carefully.
Test the service and monitor usage to confirm the plan matches your needs before committing to long-term billing.
Documentation checklist
Before you request cancellation or refund
- Record your account email, subscription plan, and billing date.
- Take screenshots of subscription pages, billing receipts, and any in-app charges.
- Note how much content you created (projects, minutes used, credits consumed).
When contacting support
- Provide purchase proof (receipt, transaction ID) and a clear reason for cancellation or refund.
- State whether you purchased via web, Apple App Store, or Google Play - this affects refund routing.
- Keep copies of support chat transcripts and emails until the issue is fully resolved.
Common mistakes
Deleting the app stops the service
Many users mistakenly delete the HeyGen app thinking it cancels billing.
Deleting the app does NOT cancel a subscription; you must cancel through your account or the app store's subscription settings.
Assuming “unlimited” has no limits
Some customers assume unlimited features are truly unlimited and later encounter caps or changed terms.
Always check feature limits and recent terms of service before relying on an “unlimited” claim.
Missing the billing cycle
Cancelling close to the renewal date can still result in another charge; know your billing cycle and cancel early if needed.
If you plan to pause rather than cancel, understand how long the pause delays billing (web pause: 30 days).
Comparative recap
Summary table
| Platform / Method | How to cancel | Refund handling | Access after cancel |
|---|---|---|---|
| Web (Desktop) | Settings → Subscriptions & API → Cancel or Pause | Refunds at HeyGen’s discretion; web refunds often considered within 15 days | Access remains until end of current billing cycle |
| iOS (App Store) | Apple ID → Subscriptions → Cancel (on iPhone) | Use Apple refund process (Apple provides a 14-day refund window) | Subscription remains active until billing period ends |
| Google Play | Google Play Store → Subscriptions → Cancel | Refunds follow Google Play’s terms and processes | Access remains until the end of the paid period |
How to choose the right cancellation route
If you purchased through Apple or Google, start with their subscription settings for the fastest cancellation and refund handling.
If you purchased on the web, cancel via your HeyGen account and contact HeyGen support for refund requests or account questions.
After cancelling
Next steps
- Export or download any projects, videos, or assets you need before the subscription ends.
- Check your email for cancellation confirmation and keep billing receipts for records.
Helpful links
- HeyGen official site: https://www.heygen.com/
- Apple refund info: Apple refund requests
- Google Play refunds: Google Play refund policy
- UAE Ministry of Economy: https://www.economy.gov.ae/
Address
Corporate address
HeyGen Technology Inc
12130 Millennium Drive, Suite 300, Los Angeles, CA 90094
Support contact
For account cancellations, refunds, or support, use HeyGen’s contact options and live chat on the official website: heygen.com.
Keep your purchase receipts and subscription details handy when contacting support.