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Cancel HIYA online
In 30 Seconds
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hiya service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Hiya: Easy Method
What is Hiya
Overview
Hiya is a caller identification and call-blocking service that helps identify unwanted or fraudulent calls and enhances phone privacy.
The service offers in-app purchases of coins and a weekly card for premium features rather than a standard monthly/annual plan in the UAE App Store listing.
How it is delivered
Hiya runs as a mobile app that integrates with your device call settings to label or block calls based on its database and algorithms.
Premium features are unlocked through in-app purchases or account subscriptions, depending on how you bought the service.
How to cancel Hiya
Cancel via the Hiya app or website (recommended)
- Open the Hiya app and sign in to your account.
- Go to Settings or Account > Manage Subscription or Purchases.
- Follow prompts to cancel the active subscription or disable auto-renewal for the Weekly Card.
- If you cannot find the option, use the app’s Help or Contact Support feature to request cancellation.
Cancel via App Store or Google Play
- If you purchased via Apple App Store, manage or cancel subscriptions in your Apple ID subscriptions: see Apple support Manage Subscriptions on iPhone.
- If you purchased via Google Play, cancel from the Play Store subscriptions screen: see Google support Manage Subscriptions on Google Play.
- For one-time coin purchases there is usually no subscription to cancel; check purchase history for receipts.
What happens when you cancel
Access to premium features
After cancelling a recurring plan (such as the Weekly Card), you generally retain premium access until the current paid period ends.
One-time in-app purchases (coins) are not affected by cancelling subscriptions; purchased coins typically remain in your account to spend.
Renewal and data
Auto-renewal stops when you cancel a subscription; you will not be billed for subsequent periods once the current period ends.
Hiya may retain account data per its privacy policy; deleting your account may require a separate request via support or the website.
Will I get a refund?
General refund policy
Refunds depend on how you paid and the marketplace rules (Apple, Google, or direct payments to Hiya).
In many cases, App Store and Google Play handle refund requests and decide based on their policies.
Exceptions and tips
- If you paid directly to Hiya, contact Hiya support to request a refund and provide purchase details and reason.
- For purchases via Apple or Google, request a refund through the respective store’s purchase history and follow their instructions.
- Refund outcomes vary by case; provide receipts, timestamps, and account IDs to speed up review.
Hiya plans and pricing
Available purchases in UAE
The UAE App Store listing shows in-app coin packages and a weekly card; no monthly or annual subscription is listed for UAE.
Below are the current items shown in the UAE pricing data.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| 700 coins | AED 2.99 | One‑time in‑app purchase | Buy 700 coins to use in the app |
| 600 coins | AED 2.99 | One‑time in‑app purchase | Buy 600 coins to use in the app |
| Weekly Card | AED 2.99 | Weekly | Access premium weekly card features (unspecified) |
| 3500 coins | AED 19.99 | One‑time in‑app purchase | Buy 3500 coins |
| 3000 coins | AED 19.99 | One‑time in‑app purchase | Buy 3000 coins |
| 17500 coins | AED 99.99 | One‑time in‑app purchase | Buy 17500 coins |
| 15000 coins | AED 99.99 | One‑time in‑app purchase | Buy 15000 coins |
| 35000 coins | AED 199.99 | One‑time in‑app purchase | Buy 35000 coins |
| 56000 coins | AED 299.99 | One‑time in‑app purchase | Buy 56000 coins |
| 66500 coins | AED 399.99 | One‑time in‑app purchase | Buy 66500 coins |
Your consumer rights in United Arab Emirates
Right to clear information
Consumers in the UAE have the right to accurate, clear pre-purchase information about digital goods and services, including pricing and renewal terms.
Providers must not hide recurring charges or auto-renewal terms in small print.
Right to complaint and remedies
- You can file complaints with local consumer protection authorities if you believe you were misled or charged unfairly.
- Use the UAE government consumer protection resources for guidance and to escalate disputes: UAE Consumer Protection.
Customer experiences
Common positive feedback
Many users praise Hiya for accurate spam detection and easy call labeling that reduces unwanted calls.
One-time coin purchases are generally straightforward and immediately credited within the app.
Reported issues
Some users report difficulties finding or cancelling subscriptions when purchases are handled through the App Store or Play Store rather than directly in the app.
Refund outcomes can vary depending on marketplace policies and the timeliness of the request.
Documentation checklist
What to collect before cancelling
- Account email or username used with Hiya.
- Order receipt or transaction ID from Apple, Google, or your payment method.
- Date of purchase and the exact plan name (e.g., Weekly Card, coin package).
Supporting items for refund or dispute
- Screenshots of subscription status or billing statements showing the charge.
- Any correspondence with Hiya support or store support about the purchase.
- Device details and app version if the issue relates to functionality.
Common mistakes
Not checking which store handled the purchase
Many users try to cancel inside the Hiya app when the purchase was processed by Apple or Google instead.
Always check your purchase receipt or your Apple/Google account subscriptions page to see who billed you.
Waiting past renewal
Delaying cancellation until after the renewal date often results in being charged for the next period; cancel at least 24 hours before renewal where possible.
For one-time purchases, cancelling an account does not automatically refund or remove the prior purchase unless explicitly requested and approved.
Comparative recap
Quick method comparison
The table below summarizes cancellation methods, where to act, refund likelihood, and typical speed of resolution.
| Method | Where to cancel | Refund possible? | Typical speed |
|---|---|---|---|
| In-app / Hiya account | Hiya app or website (Hiya official) | Depends on Hiya policy if paid directly | Cancellation immediate; refund case-by-case |
| Apple App Store | Apple ID > Subscriptions (Apple support) | Apple decides; often possible for recent charges | Apple review timeframe varies |
| Google Play | Play Store > Subscriptions (Google support) | Google decides; possible for recent charges | Google review timeframe varies |
| Email / Postal support | Contact Hiya support or postal address | Possible for direct purchases; depends on terms | Slower; may take days to weeks |
After cancelling
Confirm cancellation
- Keep the cancellation confirmation email or screenshot of the cancellation screen until the billing cycle ends.
- Check your next bank or card statement to ensure no further charges are applied.
Helpful links and next steps
- Hiya official site: https://www.hiya.com/
- Apple subscription help: https://support.apple.com/en-ae/HT202039
- Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
- UAE consumer protection: https://u.ae/en/information-and-services/consumer-affairs/consumer-protection
Address
Company headquarters
Hiya Inc.
701 5th Ave Suite 1200, Seattle, Washington 98104, United States
Contact note
For account-specific issues or refund requests provide purchase receipts and account details when contacting support.
If you need assistance locating receipts in the App Store or Google Play, use the official support links above.
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Please note, Postclic cannot:
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