cancellation Hiya: Easy Method

What is Hiya

Overview

Hiya is a caller identification and call-blocking service that helps identify unwanted or fraudulent calls and enhances phone privacy.

The service offers in-app purchases of coins and a weekly card for premium features rather than a standard monthly/annual plan in the UAE App Store listing.

How it is delivered

Hiya runs as a mobile app that integrates with your device call settings to label or block calls based on its database and algorithms.

Premium features are unlocked through in-app purchases or account subscriptions, depending on how you bought the service.

How to cancel Hiya

Cancel via the Hiya app or website (recommended)

• Open the Hiya app and sign in to your account.
• Go to Settings or Account > Manage Subscription or Purchases.
• Follow prompts to cancel the active subscription or disable auto-renewal for the Weekly Card.
• If you cannot find the option, use the app’s Help or Contact Support feature to request cancellation.

Cancel via App Store or Google Play

• If you purchased via Apple App Store, manage or cancel subscriptions in your Apple ID subscriptions: see Apple support Manage Subscriptions on iPhone.
• If you purchased via Google Play, cancel from the Play Store subscriptions screen: see Google support Manage Subscriptions on Google Play.
• For one-time coin purchases there is usually no subscription to cancel; check purchase history for receipts.

What happens when you cancel

Access to premium features

After cancelling a recurring plan (such as the Weekly Card), you generally retain premium access until the current paid period ends.

One-time in-app purchases (coins) are not affected by cancelling subscriptions; purchased coins typically remain in your account to spend.

Renewal and data

Auto-renewal stops when you cancel a subscription; you will not be billed for subsequent periods once the current period ends.

Hiya may retain account data per its privacy policy; deleting your account may require a separate request via support or the website.

Will I get a refund?

General refund policy

Refunds depend on how you paid and the marketplace rules (Apple, Google, or direct payments to Hiya).

In many cases, App Store and Google Play handle refund requests and decide based on their policies.

Exceptions and tips

• If you paid directly to Hiya, contact Hiya support to request a refund and provide purchase details and reason.
• For purchases via Apple or Google, request a refund through the respective store’s purchase history and follow their instructions.
• Refund outcomes vary by case; provide receipts, timestamps, and account IDs to speed up review.

Hiya plans and pricing

Available purchases in UAE

The UAE App Store listing shows in-app coin packages and a weekly card; no monthly or annual subscription is listed for UAE.

Below are the current items shown in the UAE pricing data.

Your consumer rights in United Arab Emirates

Right to clear information

Consumers in the UAE have the right to accurate, clear pre-purchase information about digital goods and services, including pricing and renewal terms.

Providers must not hide recurring charges or auto-renewal terms in small print.

Right to complaint and remedies

• You can file complaints with local consumer protection authorities if you believe you were misled or charged unfairly.
• Use the UAE government consumer protection resources for guidance and to escalate disputes: UAE Consumer Protection.

Customer experiences

Common positive feedback

Many users praise Hiya for accurate spam detection and easy call labeling that reduces unwanted calls.

One-time coin purchases are generally straightforward and immediately credited within the app.

Reported issues

Some users report difficulties finding or cancelling subscriptions when purchases are handled through the App Store or Play Store rather than directly in the app.

Refund outcomes can vary depending on marketplace policies and the timeliness of the request.

Documentation checklist

What to collect before cancelling

• Account email or username used with Hiya.
• Order receipt or transaction ID from Apple, Google, or your payment method.
• Date of purchase and the exact plan name (e.g., Weekly Card, coin package).

Supporting items for refund or dispute

• Screenshots of subscription status or billing statements showing the charge.
• Any correspondence with Hiya support or store support about the purchase.
• Device details and app version if the issue relates to functionality.

Common mistakes

Not checking which store handled the purchase

Many users try to cancel inside the Hiya app when the purchase was processed by Apple or Google instead.

Always check your purchase receipt or your Apple/Google account subscriptions page to see who billed you.

Waiting past renewal

Delaying cancellation until after the renewal date often results in being charged for the next period; cancel at least 24 hours before renewal where possible.

For one-time purchases, cancelling an account does not automatically refund or remove the prior purchase unless explicitly requested and approved.

Comparative recap

Quick method comparison

The table below summarizes cancellation methods, where to act, refund likelihood, and typical speed of resolution.

After cancelling

Confirm cancellation

• Keep the cancellation confirmation email or screenshot of the cancellation screen until the billing cycle ends.
• Check your next bank or card statement to ensure no further charges are applied.

Helpful links and next steps

• Hiya official site: https://www.hiya.com/
• Apple subscription help: https://support.apple.com/en-ae/HT202039
• Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
• UAE consumer protection: https://u.ae/en/information-and-services/consumer-affairs/consumer-protection

Address

Company headquarters

Hiya Inc.

701 5th Ave Suite 1200, Seattle, Washington 98104, United States

Contact note

For account-specific issues or refund requests provide purchase receipts and account details when contacting support.

If you need assistance locating receipts in the App Store or Google Play, use the official support links above.