Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hotspot Shield service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Hotspot Shield: Easy Method
What is Hotspot Shield
Overview
Hotspot Shield is a virtual private network (VPN) service that encrypts your internet connection to protect privacy and help access geo-restricted content.
It is offered as subscription plans across multiple platforms including Android, iOS/Mac App Store, and direct web purchases.
Key functions
Hotspot Shield provides secure tunnels, IP masking, and server access in many locations to improve privacy and bypass regional restrictions.
Subscriptions control access level, number of devices, and data features depending on the plan.
How to cancel Hotspot Shield
Cancel via Google Play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Hotspot Shield → Cancel subscription. Note: uninstalling the app does not cancel the subscription.
Cancel via Apple App Store (iOS / Mac)
- On iOS: open Settings → tap your name → Subscriptions → select Hotspot Shield → Cancel Subscription.
- On Mac App Store: sign in / click your name → View Information → Manage → Subscriptions → Edit → Cancel Subscription.
- Important: Apple purchases must be cancelled through Apple directly; Hotspot Shield support cannot cancel App Store purchases for you.
Cancel via Hotspot Shield web dashboard
- Sign in to your Hotspot Shield account on the website.
- Go to Account info → Membership section → Click “Cancel” to stop auto-renewal.
- Cancellation via the dashboard stops auto-renewal but you keep access until the subscription period ends; contact support for refund requests.
What happens when you cancel
Access and renewal
Cancelling a subscription stops automatic renewal; you retain premium access until the current billing period expires.
No immediate loss of service occurs upon cancellation unless Hotspot Shield terminates your account for other reasons.
Data and account status
Your Hotspot Shield account and settings generally remain active; you may still access a free/basic version if available.
Subscription cancellation does not automatically delete account data - contact support if you need account removal or data deletion.
Will I get a refund?
App Store (iOS / Mac) refunds
The App Store listing for Hotspot Shield states a 45-day risk-free promise: cancel within 45 days for a full refund, subject to Apple's interpretation.
Apple controls App Store refunds and Hotspot Shield cannot directly process or guarantee App Store refunds.
Web and Google Play refunds
- Web purchases: Hotspot Shield’s terms state amounts paid are non-refundable except as required by law or at the company’s discretion.
- Google Play: refunds are handled by Google Play policy (often a short window, e.g., 48 hours); if outside that window contact Hotspot Shield support.
- For web refunds you must contact Hotspot Shield support (email or live chat); refunds are not automatic when you cancel the dashboard subscription.
Hotspot Shield plans and pricing
Pricing table
| Plan | Estimated Price (AED) | Billing Period | Features |
|---|---|---|---|
| Premium Monthly (USD) | AED 47.66 | Monthly | Full VPN; 5 devices; 115+ locations; unlimited data |
| Premium Yearly (USD billed) | AED 29.33 (per month, billed annually) | Monthly (billed annually) | Same features as Premium Monthly with annual discount |
| Premium Family Yearly (USD billed) | AED 44.01 (per month, billed annually) | Monthly (billed annually) | Family plan - more connections/users |
| Premium Family Monthly (USD) | AED 73.35 | Monthly | Family plan with monthly billing |
| App Store Monthly (SAR) | AED 58.79 | Monthly | iOS / Mac App Store premium |
| App Store Yearly (SAR) | AED 342.49 total ≈ AED 28.54/mo | Yearly | iOS / Mac App Store annual subscription |
Pricing notes
Prices above are converted estimates based on USD/SAR to AED exchange rates and may vary by platform, taxes, or currency rounding.
Actual billed amounts depend on the store (App Store / Google Play) and regional taxes; check your receipt or store listing for final pricing.
Your consumer rights in United Arab Emirates
UAE statutory protections
Under UAE consumer protection law, online digital purchases often carry a right of withdrawal (cooling-off), commonly within 14 days for distance sales.
Application depends on the nature of the digital content and whether the platform is considered an intermediary.
How this affects Hotspot Shield purchases
- App Store / Google Play purchases are managed by those platforms; their refund processes and timelines apply in practice.
- Direct web purchases marked “non-refundable” may still be subject to UAE consumer rights; you may be entitled to a statutory refund depending on circumstances.
- If you believe your rights under UAE law were breached, retain proof of purchase and consider contacting UAE consumer protection authorities for guidance.
Customer experiences
Positive reports
- Users on review sites report stable, reliable connections and strong security.
- Some customers praise Hotspot Shield customer support as helpful and effective.
Negative reports
- Complaints include removal of Linux support after being advertised and reduced functionality for some users.
- Reports on forums describe account downgrades, difficult uninstalls, buggy behavior, and inconsistent support experiences.
Documentation checklist
What to gather before contacting support
- Order receipt or payment confirmation showing date, amount, and payment method.
- Account email address and subscription ID (if available).
- Device details and platform (Android/iOS/Mac/Web) and any screenshots of billing or subscription pages.
- Conversation transcripts with support, App Store/Google Play refund request IDs, and dates of cancellation attempts.
Where to send documentation
- Use Hotspot Shield’s official support channels (support page) for emails or live chat and attach the documents above.
- For App Store or Google Play purchases, include store order IDs when contacting Apple or Google support directly.
Common mistakes
Mistaking uninstall for cancellation
Many users assume deleting the Hotspot Shield app cancels the subscription. It does not - you must cancel via the store or account dashboard.
If you only uninstall, charges will continue until you cancel the subscription itself.
Wrong cancellation channel or missing proof
Attempting to cancel an App Store subscription via Hotspot Shield support will usually fail; Apple must handle App Store refunds and cancellations.
Also, not keeping receipts or order IDs delays refunds and dispute resolution - always save your purchase confirmation.
Comparative recap
Quick comparison table
| Method | Where to cancel | Refund route | Key notes |
|---|---|---|---|
| Google Play (Android) | Google Play app → Subscriptions | Request refund via Google Play support; otherwise contact Hotspot Shield | Uninstalling app does not cancel; Google controls refunds |
| Apple App Store (iOS/Mac) | iOS Settings or Mac App Store subscriptions | Refunds handled by Apple (45-day App Store promise may apply) | Must cancel through Apple; Hotspot Shield cannot cancel App Store purchases |
| Web (Hotspot Shield dashboard) | Account login → Membership → Cancel | Contact Hotspot Shield support for refund requests; refunds not automatic | Stops auto-renewal; access continues until expiry; web terms state non-refundable except as required by law |
Takeaway
Cancel via the store where you purchased for fastest results; for web purchases cancel in your account and contact Hotspot Shield for refund inquiries.
Keep receipts and act before renewal dates to avoid unintended charges.
After cancelling
Useful official links
- Hotspot Shield Support - contact via email or live chat for refund requests and account help.
- Hotspot Shield official site - account access and product information.
- Apple: Cancel subscriptions - instructions for iOS and Mac subscriptions.
- Google Play: Cancel subscriptions - Android subscription cancellation steps.
- Apple: Request a refund - App Store refund requests.
- Google Play: Refunds - requesting refunds through Google.
Next steps
If you need a refund after cancelling, prepare your documentation and contact the store (App Store or Google Play) first for platform purchases.
For web purchases, open a support ticket via Hotspot Shield’s support page and include your proof of purchase and cancellation date.
Address
Company details
Intersections LLC d/b/a Hotspot Shield
2553 Dulles View Drive, Suite 400, Herndon, VA 20171, United States (attn: Chief Legal Officer)
Local consumer support
If you believe your statutory consumer rights in the UAE apply, keep purchase records and consider contacting UAE consumer protection authorities for assistance.
Similar cancellation services
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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