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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ibm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Ibm: Easy Method
What is IBM
Overview
IBM is a global technology company offering cloud, software, analytics, and enterprise services, including SaaS products such as IBM Cloud and analytics tools (for example SPSS).
IBM provides regional sales and support in the United Arab Emirates through its Middle East office and online portals for account management and support.
Common services relevant to cancellation
Services commonly cancelled include cloud subscriptions, SaaS licences, and mobile app subscriptions managed via app stores.
How you cancel can differ by product and by how you purchased (directly from IBM, via reseller, or via App Store/Google Play).
How to cancel IBM
Preferred and accepted channels
- IBM Cloud users: open an IBM Cloud Support ticket (Support › Add Ticket) to prevent auto-renewal - allow at least 30 days' notice before the term end.
- Direct account or enterprise subscriptions: e‑mail your IBM account manager or regional support team and keep a written confirmation.
- Phone or postal: contact the IBM Middle East office by phone or send a postal cancellation request to the regional address if required by contract.
- App Store / Google Play purchases: manage cancellations through your Apple or Google account - no IBM-specific app-store cancellation process for UAE was found.
Step-by-step cancellation (typical)
- Step 1: Identify purchase method (IBM direct, reseller, or app store).
- Step 2: Gather account details and subscription ID, invoices, and contract terms.
- Step 3: Submit cancellation via the appropriate channel (support ticket, email, phone, or app store).
- Step 4: Request written confirmation and a cancellation reference number.
- Step 5: Monitor billing for any continuing charges and follow up if charges persist.
What happens when you cancel
Access and service end
When a subscription is cancelled, access may continue until the end of the paid term depending on the product and contract.
Some services may terminate immediately if required by the specific licence or marketplace rules (for example certain app-store purchases).
Renewal and data handling
To stop automatic renewal on IBM Cloud, you must provide at least 30 days' notice before the end of the term via support ticket or ServiceNow case.
IBM’s policies on retained copies of deleted data vary by product; ask support for the data-retention and deletion timeline applicable to your service.
Will I get a refund?
IBM policies and exceptions
Refund policies differ by product and purchase channel. IBM Q²D (India-based learning) explicitly disallows refunds once access is granted except for duplicate payments.
Duplicate payments (when confirmed) may be refunded within a stated processing period (example: 7 working days for Q²D).
Practical notes and anecdotal reports
- Anecdotal reports exist of significant delays for small refunds on IBM Cloud (examples describe long waits and escalations).
- Always request a written explanation of refund eligibility and an estimated processing time when you cancel.
IBM plans and pricing
Pricing availability
No official AED pricing for IBM products in the UAE was publicly available for 2024/2025 on IBM regional pages.
IBM’s UAE pages often list USD prices and note that taxes and country variations may apply; contact IBM for local pricing and tax treatment.
Contact for official pricing
| Plan / Product | UAE Price | Notes |
|---|---|---|
| All IBM SaaS / Cloud plans | Contact for pricing | IBM lists USD pricing on some pages; no published AED local rates. Contact regional sales for UAE quotes. |
Your consumer rights in United Arab Emirates
General UAE consumer protection
The UAE provides consumer protection mechanisms through official government channels; rules for physical goods differ from digital services.
Consumer rights and complaint procedures are available via the UAE government portal and relevant ministries.
Digital services and refunds
- No publicly available evidence shows IBM provides a 14‑day right of withdrawal for digital subscriptions in the UAE.
- Digital services and SaaS subscriptions are commonly treated differently from physical goods under regional practice - confirm entitlement in your contract.
Customer experiences
Positive feedback
Some UAE users praise IBM Cloud for integration ease, enterprise-grade security, scalable infrastructure, and strong support on complex deployments.
These strengths are commonly cited in business and enterprise reviews.
Negative feedback and common complaints
- Reported issues include cost and pricing opacity, slower performance during peaks, and complexity for new users.
- There are complaints about responsiveness for cancellations, invoicing confusion, and occasional long refund delays.
Documentation checklist
What to prepare before cancelling
- Account name, subscription ID, invoice numbers, and contract or order reference.
- Purchase channel details (direct, reseller, or app store) and payment receipts.
- Desired cancellation date and reason for cancellation.
What to request when you cancel
- Written confirmation of cancellation, effective date, and any remaining access period.
- Refund eligibility statement, timeline, and a reference number for follow-up.
- Details on data retention and deletion steps for your account and backups.
Common mistakes
Failing to confirm purchase channel
Example: Cancelling through IBM support when the subscription was purchased via the App Store; the app store may still bill you.
Always confirm whether IBM or a third party is the billed vendor before cancelling.
Not allowing required notice and not obtaining confirmation
Example: Missing the 30‑day notice window for IBM Cloud auto‑renewal and continuing to be charged for a renewal period.
Always request and keep written cancellation confirmation and a reference number to avoid future charges.
Comparative recap
Quick comparison by topic
| Topic | IBM (general) | Notes for UAE |
|---|---|---|
| Cancel method | Support ticket, account manager, phone, or app store | Use support ticket for IBM Cloud; app-store cancellations via Apple/Google) |
| Notice to prevent auto‑renewal | 30 days (IBM Cloud) | Provide 30 days' notice via IBM Cloud Support ticket |
| Refunds | Product-dependent; limited for digital access | No general 14‑day right for IBM digital services; check contract |
| Pricing | USD pricing often listed; local taxes vary | Contact regional sales for AED quotes and tax details |
After cancelling
Follow-up actions
Check billing statements for any further charges for at least one billing cycle after cancellation.
If charges continue, escalate with your cancellation reference and request an investigation and refund if applicable.
Useful official links
Address
Regional office
IBM Middle East FZ.LLC
Dubai Internet City, IBM Building, 3rd Level, PO Box 27242, Dubai, U.A.E.
Contact recommendation
When possible, contact your IBM account manager first for contract-specific instructions and to obtain written confirmation of cancellation.
For technical support tickets and IBM Cloud admin actions, use the IBM Cloud Support portal linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.