Cancel IDENTITYIQ online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Identityiq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation IdentityIQ: Easy Method
What is IdentityIQ
Overview
IdentityIQ is a subscription-based identity theft protection and credit monitoring service for consumers. It monitors credit reports, alerts users to suspicious activity, and offers identity management tools.
Key purpose
Its primary goal is to help users detect potential fraud early and provide resources to respond to identity theft. Services are delivered as an ongoing monthly or annual subscription.
How to cancel IdentityIQ
Cancel by phone (recommended)
- Call IdentityIQ Customer Care at 877‑875‑14347 (877‑875‑IDIQ) during business hours.
- Verify your identity when prompted (account name, email, last four of payment, or other details).
- Request account cancellation and ask the agent to send written confirmation by email.
- Save any confirmation number, email, or screenshot of the cancellation page for your records.
Cancel via web (when available)
- Log in to your IdentityIQ account at https://www.identityiq.com/.
- Go to "Manage My Account" and look for a "Cancel Account" or similar button; follow on‑screen prompts.
- Save or screenshot the confirmation page and keep any confirmation email.
Business hours to call
- Monday - Friday: 7:00 a.m. to 7:00 p.m. CT.
- Saturday: 8:30 a.m. to 5:00 p.m. CT.
What happens when you cancel
Service access
Cancellation typically stops future renewals; access may continue until the paid period ends depending on your billing cycle.
Ask the agent whether you will retain full service until the end of the current billing period or if access ends immediately.
Data and account
IdentityIQ may retain account records per its data-retention and privacy policies. Ask for specifics about deletion or portability of your data.
Payments and billing
Confirm whether recurring payments will be stopped and request written confirmation to avoid unexpected charges.
If charges continue after cancellation, contact your bank or card issuer to dispute recurring payments.
Will I get a refund?
Official refund policy
IdentityIQ’s stated policy is that no refunds or prorated credits are provided for cancellations, unused time, subscription fees, or one‑time fees.
Exceptions and platform purchases
- If you signed up through a platform (for example, an app store), refunds may be handled by that platform’s refund system rather than IdentityIQ.
- Always ask Customer Care to confirm whether any goodwill or exceptional refund is possible in your case and request written confirmation.
IdentityIQ plans and pricing
Pricing availability
Exact UAE pricing in AED is not publicly available on IdentityIQ’s official pages. Most published prices are in USD.
For current local pricing, contact IdentityIQ or check regional app stores if purchasing there.
Contact for current pricing
| Plan | Pricing (UAE / AED) | Note |
|---|---|---|
| Contact for pricing | Contact for pricing | Exact AED pricing not published; contact IdentityIQ for UAE rates. |
Your consumer rights in United Arab Emirates
Legal protections
UAE consumer law (for example, Federal Decree‑Law No. 15 of 2020 on Consumer Protection) requires sellers to provide clear terms, including cancellation and refund policies.
Sellers must inform consumers about automatic renewals and obtain consent for recurring charges where applicable.
Enforcement and dispute options
- If you cannot resolve a cancellation or refund with the vendor, you can file a complaint with the UAE Ministry of Economy’s consumer protection department.
- Provide purchase records and correspondence when filing; the Ministry can advise on local remedies and mediation.
Platform-specific rules
If services were purchased via Apple App Store or Google Play, platform refund rules may apply and can provide an additional route for redress.
Verify where the subscription was sold and keep receipts to support any consumer complaint.
Customer experiences
Positive feedback
Many users report professional and patient customer support, noting helpful agents who resolve billing or access questions.
Some customers received timely refunds or account corrections when over‑charged.
Negative feedback
Common complaints include difficulty locating an online cancel button, long hold times, and pressure to retain service during cancellation calls.
Some users report unexpected post‑trial charges and having to escalate to banks or consumer authorities to stop billing.
Documentation checklist
Before you call or cancel online
- Account username or email associated with IdentityIQ.
- Last four digits of the payment card used and recent billing date.
- Any subscription confirmation emails, receipts, or trial offer screenshots.
After cancellation
- Save cancellation confirmation email or confirmation number and the agent’s name.
- Keep bank/credit statements showing charges and any disputed transactions.
Common mistakes
Assuming online cancel is always available
Example: Users expect a dashboard cancel button but find it missing; this requires calling Customer Care instead.
Always check "Manage My Account" first and be prepared to call if the option is not visible.
Not saving confirmation
Example: A user cancels by phone but does not request or save written confirmation and later sees another charge.
Always ask for a confirmation email and keep screenshots of the cancellation or confirmation number.
Comparative recap
Snapshot comparison
| Criteria | IdentityIQ | Typical identity protection providers |
|---|---|---|
| Service type | Subscription-based identity and credit monitoring | Subscription-based with similar monitoring and restoration services |
| Cancellation method | Phone recommended; dashboard cancel may be available | Varies; many offer online cancellation and phone support |
| Refund policy | Officially: no refunds or prorated credits | Policies vary; some providers offer prorated refunds or trial guarantees |
| Local UAE pricing | Not published in AED; contact vendor | Some providers list regional pricing or local app store prices |
After cancelling
Verify and monitor
Confirm you received written confirmation and check your next bank/card statement to ensure recurring charges stopped.
If a charge appears after confirmation, contact your bank and provide your cancellation documentation.
Helpful links
- IdentityIQ official site - account access and customer support contact.
- UAE Ministry of Economy - consumer protection and complaint filing information.
Address
Corporate address
Identity Intelligence Group, LLC
43454 Business Park Drive, Temecula, CA 92590, USA
Contact reminder
For cancellations and account questions, call Customer Care at 877‑875‑14347 (877‑875‑IDIQ) during stated business hours.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.