Cancel INCOGNI online
Opsigelses tjeneste Nr. 1 i Denmark
4.9Calculated on 5.6K reviews
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Incogni tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
cancellation Incogni: Easy Method
What is Incogni
Overview
Incogni is a privacy service that automates requests to data brokers to remove your personal information from marketing lists and public records.
The service works by using legal access-rights and removal requests on your behalf to reduce unwanted contacts and data exposure.
Primary features
Key capabilities include ongoing removal requests, a user dashboard to manage subscriptions, and periodic monitoring of data broker listings.
Incogni is offered as a subscription service and can be bundled or resold by partners such as VPN providers.
How to cancel Incogni
Cancel via website (recommended)
- Log in to your Incogni account on the website.
- Go to Profile → Subscription & billing.
- Click Manage next to your plan and select "Cancel subscription".
- The service continues until the end of the current paid period after cancellation.
- See the official guide: Cancel automatic renewal.
If you purchased via a reseller or app store
- Subscriptions bought from resellers (e.g., NordVPN, Surfshark) must be cancelled through that reseller's support channels.
- There is no documented specific in-app cancellation path for Incogni apps; if you bought via an app store, contact the reseller or the app store support.
- If unsure, contact Incogni support for instructions or confirmation of your purchase source.
What happens when you cancel
Access and renewal
Cancelling stops automatic renewal but does not immediately cut your access.
You retain full service until the end of the current billing period after cancellation.
Data and account handling
Account cancellation or deletion does not automatically trigger a refund; requests for refunds must be made separately when eligible.
Incogni may retain some account records as described in its Terms of Service and privacy documentation.
Will I get a refund?
Standard refund policy
- Incogni offers a 30-day money-back guarantee for initial purchases (one refund per customer).
- Refunds after the initial 30-day period are generally not available unless exceptional circumstances are shown, at Incogni's discretion.
- Account deletion does not automatically produce a refund; you must request it within the applicable window.
- Official refund info: How can I get a refund?
Exceptions and resellers
- Subscriptions purchased via resellers (except where Paddle is used) are refunded by the reseller, not Incogni.
- Some jurisdictions have special rules for refunds after renewal (e.g., Germany, Netherlands, UK); terms state prorated/full refunds may apply in certain cases.
- If you believe the service was unusable or unavailable, provide clear evidence when requesting an exception.
Incogni plans and pricing
Pricing availability
Incogni's official public pricing is listed in USD; no official AED pricing for United Arab Emirates was found in public sources.
For exact local pricing or conversion to AED, contact Incogni sales or check the checkout flow in your account.
How to get exact price
Log in to the Incogni site to view pricing in the checkout, or contact support for a quote.
Official site: incogni.com
| Plan | Price | Notes |
|---|---|---|
| Available plans | Contact for pricing | Official pricing shown in USD on the site; contact support for UAE/AED pricing. |
Your consumer rights in United Arab Emirates
General rights
Incogni's Terms of Service state they do not limit mandatory consumer-protection rights under a user's local laws.
UAE consumers generally have protections against unfair contract terms and unclear cancellation procedures under national consumer protection rules.
Practical steps for UAE consumers
- Keep proof of purchase, billing records, and any communication when requesting cancellations or refunds.
- If you believe local consumer-law protections apply, seek local legal or consumer-advice services to confirm remedies in the UAE.
Customer experiences
Positive feedback
Many users report reduced spam and appreciate automated removal from large numbers of data brokers.
Reviews often highlight an easy-to-use dashboard and the peace of mind from ongoing removal efforts.
Common complaints
Some customers report persistent spam for weeks after removals, as broader propagation and third-party lists can lag.
There are reviews saying cancellation or refund processes can feel opaque and occasionally require contacting support directly.
Documentation checklist
What to have ready
- Account email and username used to subscribe.
- Order number, invoice, or payment proof (date and payment method).
- If bought via a reseller, include reseller account or order details.
- A clear reason for cancellation or refund request and any supporting evidence if service failure is claimed.
Where to send information
- Use the Incogni support center: support.incogni.com.
- You may also email support directly (see contact details below) or use the account dashboard for cancellations.
Common mistakes
Cancellation mistakes
Not confirming the purchase source is common - users sometimes try to cancel on Incogni when the subscription is managed by a reseller.
If you bought through a partner, cancelling on the Incogni site may not stop renewals from the reseller.
Refund mistakes
Assuming deletion equals refund is a frequent error; refunds must be requested separately and fit the refund policy timeframe.
Waiting beyond the 30-day guarantee without contacting support reduces chances of a refund unless exceptional evidence is provided.
Comparative recap
Quick comparison
| Service / Purchase type | Cancellation method | Refund policy | Notes |
|---|---|---|---|
| Incogni (direct) | Account dashboard / support request on Incogni site | 30-day money-back guarantee for initial purchase; exceptions at discretion | Service continues until period end after cancel; request refunds separately |
| Reseller (NordVPN, Surfshark, etc.) | Cancel through the reseller's account/support | Refunds handled by reseller - Incogni does not refund these purchases | Check reseller terms and support for exact procedures |
| App store purchases | No specific app cancellation documented; contact Incogni or store/reseller | Often subject to app store/reseller refund rules | Confirm purchase source before requesting refund or cancellation |
How to choose
If you need direct control of cancellations and refunds, buying directly from Incogni makes the process clearer.
Purchasing via resellers may bundle discounts but requires contacting the reseller for account and billing issues.
After cancelling
What to monitor
- Watch your account page and email for confirmation of cancellation and the service end date.
- Keep copies of confirmation emails, refund responses, and any case numbers from support.
- Monitor spam and data-broker lists - removals can take time to fully propagate.
Useful links
- Cancellation guide: How can I cancel the automatic renewal?
- Refunds: How can I get a refund?
- Terms of Service: Incogni Terms of Service
Address
Official address
Surfshark B.V. (Incogni operator) Address:
Kabelweg 57, 1014BA Amsterdam, the Netherlands
How to contact
- Support center: support.incogni.com
- Support email: support@incogni.com
Lignende opsigelses tjenester
FAQ
Vigtig advarsel vedrørende tjenestens begrænsninger
I gennemsigtigheds- og forebyggelseshensigt er det væsentligt at minde om begrænsningerne, der er forbundet med enhver dematerialiseret forsendelsestjeneste, selv når den er tidsstemplet, sporet og certificeret. Garantierne vedrører afsendelsen og det tekniske bevis, men aldrig modtagerens adfærd, omhu eller beslutninger.
Bemærk, Postclic kan ikke:
- garantere, at modtageren modtager, åbner eller tager kendskab til din e-post.
- garantere, at modtageren behandler, accepterer eller udfører din anmodning.
- garantere nøjagtigheden eller fuldstændigheden af det indhold, der er skrevet af brugeren.
- garantere gyldigheden af en forkert eller ikke opdateret adresse.
- forhindre modtagerens anfægtelse af brevets juridiske betydning.