Cancel INFOTRACER online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Infotracer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Infotracer: Easy Method
What is Infotracer
Service overview
Infotracer is an online background-check and public-records service that provides people searches, property information, and other public data on individuals and businesses.
The service is delivered as a subscription or single-report access, allowing instant lookups through Infotracer's website and related apps or platforms.
Who uses it
Typical users include employers, private investigators, renters, and individuals checking public records for personal or professional reasons.
Use cases commonly involve screening, basic research, and access to publicly available records rather than guaranteed comprehensive investigative reports.
How to cancel Infotracer
Cancel via web account (recommended)
- Log in to your account on Infotracer.
- Go to My Account → Manage Subscription → Cancel subscription and follow the confirmation prompts.
- Save or screenshot the cancellation confirmation for your records.
Cancel by email, phone or contact form
- Email: send a cancellation request to support@infotracer.com including your account email, order number (if available), and date of purchase.
- Phone: call Infotracer support at +1 800-791-1427 to request cancellation and request a confirmation reference.
- Alternative: use the website contact form or postal mail to the Data Management address (see Address section below) if required.
What happens when you cancel
Access and billing
Cancellation takes effect immediately upon confirmation, but you remain responsible for any charges already billed prior to cancellation.
Access to subscription features may continue until the end of the current billing cycle depending on how the account and payment were processed.
Third-party platform subscriptions
If you subscribed through the Apple App Store or Google Play Store, cancellations and refund handling are governed by those platforms' terms.
Infotracer defers to platform rules for app-store purchases, so you may need to cancel and request refunds through your Apple or Google account.
Will I get a refund?
General refund policy
Infotracer does not clearly guarantee a general right to refund once service access has been delivered; fees are typically non-refundable after service delivery.
In many cases, once the product or digital service has been provided, the right to withdraw is limited or waived.
Exceptions and how to request
- Refunds may be offered in exceptional cases, such as unauthorized purchases or inability to deliver requested records.
- To request a refund, contact support@infotracer.com with details and evidence (order number, screenshots, explanation).
- Some users have reported receiving refunds after contacting support for billing issues or unwanted trial conversions; outcomes are decided case-by-case.
Infotracer plans and pricing
Pricing overview
Publicly available, consistent pricing details for Infotracer plans were not verifiable at the time of writing.
Contact Infotracer directly for the most accurate and up-to-date pricing information.
| Plan | Details | Price |
|---|---|---|
| Subscription | Recurring access to reports and searches; billing frequency varies. | Contact for pricing |
| Single report | One-time access to an individual report or record search. | Contact for pricing |
Your consumer rights in United Arab Emirates
General protections
UAE consumer-protection frameworks guard against unfair commercial practices and require clear information on pricing and renewal terms.
However, digital services that deliver immediate access often limit statutory withdrawal rights once the service is provided.
Practical steps for UAE residents
- Keep payment records, order confirmations, and screenshots to support any dispute.
- If charged without consent, contact your bank or card issuer promptly to report and dispute the transaction.
- You may file a complaint with the UAE Ministry of Economy's Consumer Protection department; see economy.gov.ae.
Customer experiences
Positive feedback
Many customers praise Infotracer's customer service for being courteous and efficient when resolving billing or account issues.
Verified reviewers report successful, prompt resolutions and refunds in some billing dispute cases.
Negative feedback
Common complaints include unexpected recurring charges after free trials and unclear automatic renewal terms.
Some users report incomplete or outdated search results compared with expectations for comprehensive background checks.
Documentation checklist
What to gather before contacting support
- Account email address and username used with Infotracer.
- Order number, invoice, receipt, or transaction date and amount.
- Proof of cancellation attempts (screenshots, confirmation messages).
Additional helpful items
- Bank statement line showing the charge.
- Copies of correspondence with support and any case or reference numbers.
- Clear description of the requested outcome (refund, cancellation confirmation, stop future charges).
Common mistakes
Assuming cancellation is automatic
Many users assume cancelling access to the app removes the subscription; cancelling the app does not always cancel the billing subscription.
Always confirm cancellation in your Infotracer account or with the platform where you subscribed.
Missing documentation
Not saving confirmation emails or screenshots makes disputes harder to resolve and may delay refunds or corrections.
Collect and keep all transaction IDs and correspondence when you cancel or request a refund.
Comparative recap
At-a-glance comparison
| Feature | Infotracer | Typical app-store purchase |
|---|---|---|
| Cancellation methods | My Account (website), email, phone, contact form | Cancel via Apple ID or Google Play subscriptions management |
| Refund policy | Generally non-refundable after service delivered; discretionary exceptions | Refunds subject to Apple/Google policies and time limits |
| Common issues | Unexpected recurring charges after trial; data completeness concerns | Similar trial-conversion and billing disputes handled by platform support |
After cancelling
Confirm cancellation and monitor billing
Save the cancellation confirmation and monitor your bank or card statements for any further charges.
If you see unauthorized charges, contact your card issuer immediately to dispute the transaction.
Useful links and contact points
- Infotracer official site: infotracer.com
- Support email: support@infotracer.com
- Apple refunds: Apple refund & subscription support
- Google Play refunds: Google Play refund & subscription support
- UAE consumer protection: Ministry of Economy
Address
Mailing address
Data Management Department
InfoTracer, PO Box 103068, Boston, MA 02113, United States
Support contacts
Email: support@infotracer.com
Phone: +1 800-791-1427
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.