Cancel INVIDEO online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Invideo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation InVideo: Easy Method
What is InVideo
Overview
InVideo is a subscription-based online video creation platform that provides templates, stock assets, and AI-assisted tools to build professional videos quickly.
The service targets marketers, businesses, educators, and creators who need fast, template-driven video production without advanced editing skills.
Main features
Key capabilities include template libraries, AI video generation, iStock asset access, cloud storage, and multi-user plans.
Subscriptions control AI minutes, included stock assets, storage allowances, exports, and voice clones depending on the plan.
How to cancel InVideo
Web cancellation (recommended)
- Log into your InVideo account at invideo.io using a web browser (not the mobile app).
- Click your profile icon (top-right), select "Subscription", then click "Cancel".
- Confirm by selecting "Yes, cancel". Your plan remains active until the billing period ends and then downgrades to the free plan.
- See the official guide: How can I cancel my InVideo AI subscription?
iOS and Android (app store) cancellations
- iOS (App Store): Cancel via your Apple ID subscriptions in Settings; InVideo cannot cancel App Store subscriptions for you. See the refund policy: InVideo refund policy.
- Android (Google Play): Cancel through the Google Play Store subscription settings; InVideo refers app-store subscribers to the respective store for subscription management.
- If you bought through an app store, manage cancellations and refund requests directly through that store’s account/subscription pages.
What happens when you cancel
Account access after cancellation
After cancelling, your paid plan remains active until the end of the current billing period.
When that period ends, your account will automatically downgrade to the free plan and retain accessible projects and assets under free-plan limits.
Billing and renewal
No further subscription charges occur after the current billing period ends following cancellation.
If you cancel mid-period, you keep paid access until that period expires; there is no pro-rated credit beyond the active period.
Data and projects
Your projects, uploads, and account data remain available but subject to the storage and export limits of the free plan after downgrade.
Keep local backups of important videos and assets before downgrading or long-term archival to avoid data loss from storage limit changes.
Will I get a refund?
InVideo refund policy (web purchases)
InVideo offers refunds within 7 days of the original purchase or renewal only if the subscription has not been used during the current billing period.
"Not used" means you have not generated or downloaded any videos or assets during that billing period; otherwise refund eligibility is typically denied.
App store exceptions and procedures
If you subscribed via iOS, request refunds through the App Store; InVideo cannot control approvals or denials from Apple.
For Google Play subscriptions, follow Google's refund process; app-store refund rules override InVideo’s policy for those purchases.
InVideo plans and pricing
Available monthly plans (approximate AED)
| Plan | Price (approx., AED) | Period | Key features |
|---|---|---|---|
| Plus (AI) | AED 128.45 | Monthly | 50 mins/month AI generation; 95 iStock assets; 100 GB storage; unlimited exports; up to 3 users; 2 voice clones |
| Max (AI) | AED 220.20 | Monthly | 200 mins/month AI generation; 320 iStock assets; 400 GB storage; unlimited exports; up to 3 users; 5 voice clones |
Pricing notes
Prices above are approximate conversions from USD and were compiled from third-party listings; official AED pricing may not be published directly by InVideo.
For exact current pricing and available billing currencies, check your account purchase flow at invideo.io.
Your consumer rights in United Arab Emirates
Key protections
Under UAE consumer protection law you are entitled to clear information on cancellation, refunds, pricing, and service functionality for digital services.
Contracts must be fair and pricing transparent; merchants should provide remedies for faulty or non-conforming digital services.
How to escalate disputes
If InVideo denies a legitimate refund or fails to provide a functioning service, you may file a complaint with the UAE Ministry of Economy (Consumer Protection Department).
Keep documentation (receipts, messages, screenshots) to support any formal complaint or dispute resolution request.
Official government resource: UAE Ministry of Economy.
Customer experiences
Positive feedback
Many users praise InVideo for its ease of use, extensive template library, and AI features that speed up video creation.
Users often note good value for money for straightforward marketing and social videos when the platform performs as advertised.
Common complaints
Recurring negative reports include video quality issues, glitches, inaccurate subtitles, and reported difficulty obtaining refunds when service results are unsatisfactory.
Some users also cite unexpected credit usage, perceived misleading pricing, and downgraded offers for "lifetime" deals.
Documentation checklist
What to gather before requesting refund or filing a complaint
- Purchase receipt or billing statement showing the transaction date and amount.
- Screenshots of your account subscription page and cancellation confirmation.
- Evidence of usage or non-usage during the billing period (export logs, generated video timestamps).
- Copies of support emails, chat transcripts, or ticket numbers exchanged with InVideo support.
Where to submit documentation
- For web purchases, submit evidence to InVideo support via the official help pages or your account's support/contact form.
- For app-store purchases, gather the same documentation and submit refund requests through the App Store or Google Play process.
Common mistakes
Cancelling the wrong way
A common error is attempting to cancel an App Store/Google Play subscription from the InVideo web dashboard; app-store subscriptions must be cancelled through the respective store.
This can cause misunderstandings and missed refunds if the store subscription remains active.
Assuming automatic refunds
Another mistake is assuming cancellation guarantees a refund. InVideo’s refund window is limited and conditioned on non-usage in the billing period.
Always confirm usage logs and request refunds within the specified timeframe, and follow app-store procedures when applicable.
Comparative recap
Quick comparison of cancellation and refund paths
| Purchase Channel | How to cancel | Refund window / rules | Best for |
|---|---|---|---|
| Web (invideo.io) | Account > Profile > Subscription > Cancel (confirm) | Refunds within 7 days if subscription unused in billing period | Direct control of subscription and refunds via InVideo |
| iOS (App Store) | Cancel via Apple ID subscriptions in device Settings | Apple refund rules apply; request via App Store | Convenient for iPhone users but refunds managed by Apple |
| Android (Google Play) | Cancel via Google Play subscriptions | Google refund rules apply; request via Play Store | Android users; store controls refunds and policies |
After cancelling
Practical next steps
Download and back up any final video exports, assets, or project files before the subscription expires or storage limits change.
Verify that billing has stopped by checking your next statement or subscription page for confirmation of downgrade.
Helpful links and support
- Cancellation guide: How can I cancel my InVideo AI subscription?
- Refund policy: What’s your refund policy?
- Official homepage and account management: invideo.io
Address
Registered address
InVideo Inc. 16192 Coastal Highway, Lewes, Delaware 19958, United States.
Support and contact
Use the InVideo help center and in-account support tools for subscription, billing, or technical assistance.
For unresolved issues in the UAE, consider filing a complaint with the UAE Ministry of Economy (Consumer Protection Department) with your documentation.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.