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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jotform service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Jotform: Easy Method
What is Jotform
Overview
Jotform is an online form builder that lets individuals and organizations create custom forms for surveys, registrations, payments, and more.
The service offers a drag-and-drop editor, templates, integrations, and mobile apps to collect and manage form submissions.
How people use it
Common uses include event registration, customer feedback, payment collection, and internal workflows.
Jotform is available via web and mobile apps and supports integrations with tools like Google Sheets and Slack.
How to cancel Jotform
Web subscription cancellation (direct purchase)
- Sign in to your Jotform account and go to Account Settings.
- Turn off auto-renewal to stop future billing or request a downgrade to the Starter plan.
- To fully remove your account, use the account deletion option in Settings or contact support for assistance.
- For Terms and official steps see Jotform Terms.
Mobile / app-store subscription cancellation
- Google Play purchases: Cancel through the Google Play Store subscription manager.
- Apple App Store purchases: Cancel via your Apple ID subscriptions in the App Store.
- Note: Jotform refers Google Play and Apple purchases to those platforms for refunds and cancellations.
What happens when you cancel
Access and feature changes
After cancelling auto-renewal, your plan stays active until the paid period ends unless you request immediate deletion.
Downgrading to Starter or deleting your account will change limits on form views, submissions, and integrations.
Data and renewal
Your form data and submissions are retained according to your account status; deleted accounts remove stored data per Jotform policies.
If you turn off auto-renewal, the subscription will not renew at the next billing date; you keep paid features until then.
Will I get a refund?
Direct web purchases (Jotform site)
Jotform offers a 30-day money-back guarantee for direct web purchases; cancel within 30 days of payment to request a refund from Jotform Support.
After 30 days, refunds or prorated credits are at Jotform’s discretion and are not guaranteed.
Google Play and Apple App Store purchases
- Google Play: Request refunds through Google Play’s refund system; Jotform refers these requests to Google.
- Apple App Store: Refunds are governed by Apple’s App Store policies; Jotform cannot process these refunds directly.
Jotform plans and pricing
UAE App Store prices (AED)
The following in‑app prices are the exact AED amounts listed in the UAE App Store for mobile plans.
Notes on pricing currency
Main Jotform website plans are billed in USD; banks and card issuers apply conversions for AED charges on the web.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Mobile Bronze | AED149.99 | Monthly | In-app purchase via App Store for Mobile Bronze plan |
| Mobile Silver | AED189.99 | Monthly | In-app purchase via App Store for Mobile Silver plan |
| Mobile Gold | AED499.99 | Monthly | In-app purchase via App Store for Mobile Gold plan |
| Mobile Bronze | AED1,499.99 | Yearly | In-app purchase via App Store for Mobile Bronze plan |
| Mobile Silver | AED1,999.99 | Yearly | In-app purchase via App Store for Mobile Silver plan |
| Mobile Gold | AED3,999.99 | Yearly | In-app purchase via App Store for Mobile Gold plan |
Your consumer rights in United Arab Emirates
General e-commerce protections
If you bought directly from Jotform’s website, you may use the 30-day refund policy to request cancellation and a refund for eligible purchases.
Keep purchase records, receipts, and correspondence to support your refund request if needed.
Platform purchases and dispute options
Purchases via Google Play or the Apple App Store are subject to those platforms’ refund processes; platform policies will affect your rights.
If you cannot resolve a refund through the merchant or platform, consider contacting your card issuer or local consumer protection authority in the UAE for dispute options.
Customer experiences
Positive feedback highlights
Many UAE users praise Jotform’s intuitive drag-and-drop editor, templates, and useful integrations with common tools.
Reviewers often note responsive customer support and reliability for standard form workflows.
Negative feedback highlights
Some users report issues such as a denied refund for remaining subscription time and limited prorated refunds after the 30-day window.
Other complaints include occasional processing delays for submissions and higher resource use in heavy multi-tab workflows.
Documentation checklist
What to collect before contacting support
- Account email and username used with Jotform.
- Order or invoice number and date of the transaction.
- Payment method details (last four digits of card) and purchase receipt.
- Screenshots of account settings, billing page, or unwanted charges.
Additional useful items
- Explanation of requested action (cancel, refund, delete account) and preferred resolution.
- Any correspondence with support or app-store refund attempts.
- For app-store purchases, include proof of purchase from Google or Apple receipts.
Common mistakes
Assuming all purchases are refundable
Example: Users sometimes expect prorated refunds after several months; Jotform’s 30-day guarantee generally limits automatic refunds.
After 30 days, refunds are discretionary and not guaranteed, so verify timing before cancelling.
Contacting the wrong support channel
Example: Asking Jotform to refund an App Store charge delays resolution; Apple and Google handle those refunds directly.
Use the correct channel: Jotform Support for web purchases, Google Play for Play Store purchases, and Apple for App Store purchases.
Comparative recap
Quick comparison by purchase channel
The table below summarizes cancellation and refund handling for each purchase channel to help you choose the right path.
How to use the table
Find your purchase channel, then follow the listed cancellation method and refund path.
| Aspect | Web (direct on jotform.com) | Google Play | Apple App Store |
|---|---|---|---|
| How to cancel | Turn off auto-renewal in Account Settings or request downgrade/delete via Jotform Support. | Cancel via Google Play subscription manager. | Cancel via Apple ID subscriptions in the App Store. |
| Refund policy | 30-day money-back guarantee; after 30 days refunds at Jotform discretion. | Refunds handled by Google Play policy and processes. | Refunds handled by Apple App Store policy and processes. |
| Who processes refund | Jotform Support (for eligible web purchases). | Google (via Play Store refund system). | Apple (via App Store refund system). |
After cancelling
Follow-up steps
Save confirmation emails, cancellation screenshots, and ticket numbers from support for your records.
Monitor your billing statement to confirm charges stop after the current billing period ends.
Useful links and contacts
- Jotform Terms and billing info: https://www.jotform.com/terms/
- Contact Jotform Support by email: support@jotform.com
- Jotform homepage: https://www.jotform.com/
Address
Company headquarters
Jotform Inc., 4 Embarcadero Center, Suite 780, San Francisco CA 94111.
Support note
For account-specific actions and refunds, use Jotform Support or the platform where you purchased the subscription.
Keep documentation handy and follow the channel-specific steps listed above for the fastest resolution.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.