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Cancel KARTRA
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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Kartra service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Kartra: Easy Method
What is Kartra
Overview
Kartra is a subscription-based, all-in-one SaaS platform for online marketing and business management. It combines tools for pages, funnels, email, membership sites, payments and analytics into one product.
How customers use it
Businesses use Kartra to build sales funnels, manage contacts, host members areas, run webinars and automate email/SMS campaigns. Billing is subscription-based and managed via Kartra's web account and support channels.
How to cancel Kartra
Self-service cancellation (recommended)
- Log into your Kartra account and open Billing or Billing Profile.
- Submit a cancellation request from the Billing Profile; ensure you submit at least 10 days before your next invoice.
- Settle any outstanding balance - cancellation does not remove past charges.
Cancellation via Help Center or support
- Open Kartra Help Center and submit a support ticket (Sales > Payments > Subscriptions).
- Choose to cancel 'instant' (immediate) or 'next rebill date' (end of current billing period), then click Process.
- For money-back requests within the first 30 days, email support@kartra.com or contact support as instructed in the Help Center.
App Store / Google Play subscriptions
- Kartra’s official cancellation instructions focus on web-based subscriptions; if you subscribed via Apple or Google Play, manage that subscription directly in your Apple or Google account.
- Use Apple or Google Play subscription management if the charge originates from their stores.
What happens when you cancel
Access and functionality
When cancellation is processed your access depends on the cancellation type chosen: instant cancellation typically removes access immediately, while cancelling at next rebill keeps access until the end of the paid period.
Saved content and account data may remain for a time, but you should export backups before cancelling.
Billing and invoices
Cancellation must be requested at least 10 days before the next invoice to avoid the next charge.
Outstanding balances must be paid; cancellation does not erase charges already billed. Genesis Digital may continue billing until they process your cancellation request.
Data retention and exports
Export important data (contacts, funnels, emails, reports) before cancellation to avoid loss of access.
If you need data after cancellation, contact support as soon as possible to check retention options.
Will I get a refund?
30-day money-back guarantee
Kartra offers a 30-day money-back guarantee: cancel within the first 30 days to request a full refund of your subscription payment.
To request this refund contact Kartra support or email support@kartra.com and include proof of purchase and account details.
After the 30-day window - typical outcome
- Refunds after the 30-day guarantee are not generally provided or documented.
- Genesis Digital may, at its discretion, refund only the first installment within 30 days and does not typically refund overage charges.
- Keep invoices and support correspondence if you seek discretionary refunds.
Kartra plans and pricing
Current plan overview
Below are the available plan tiers and AED-equivalent prices (converted using the USD - AED peg noted in source data).
Notes on currency
Kartra bills in supported currencies (not AED). AED prices shown are conversions for guidance only.
| Plan | Billing | Price (AED) | Key features |
|---|---|---|---|
| Essentials | Monthly | AED 216.68 | Core features, Kartra AI, 500 contacts |
| Essentials | Annual (per month equiv.) | AED 191.07 | Same as monthly, 12-month billing |
| Starter | Monthly | AED 437.28 | Webinars, unlimited emails/SMS, 2,500 contacts |
| Starter | Annual (per month equiv.) | AED 363.58 | Same as monthly, 12-month billing |
| Growth | Monthly | AED 840.60 | Advanced tools, affiliate management, 12,500 contacts |
| Growth | Annual (per month equiv.) | AED 694.25 | Same as monthly, 12-month billing |
| Professional | Monthly | AED 2,016.30 | All Growth features, real-time analytics, 25,000 contacts |
| Professional | Annual (per month equiv.) | AED 1,575.15 | Same as monthly, 12-month billing |
Your consumer rights in United Arab Emirates
Cooling-off and clear terms
Under UAE consumer protection principles, digital subscriptions should include clear cancellation and refund terms.
The 30-day money-back guarantee aligns with a consumer's right to cancel certain marketing offers within a cooling-off period.
Enforcement and complaints
- If you believe Kartra has failed to deliver or misled you, you may file a complaint with UAE consumer protection authorities.
- Official UAE channels include the Ministry of Economy; check local procedures for digital service disputes.
For general information about UAE consumer protection visit the Ministry of Economy: economy.gov.ae.
Customer experiences
Positive feedback
- Many users praise Kartra as an all-in-one solution with useful templates, funnels, membership and email features.
- Reviews from UAE users highlight time and cost savings from integrated tools and solid email deliverability for some accounts.
Negative feedback
- Common complaints include bugs, slow loading, membership interface issues and occasional failed automations.
- Several users report slow or unhelpful support responses and problems with specific order pages or ticket handling.
Documentation checklist
Essential account records
- Account email and username used for the Kartra subscription.
- Invoices and payment receipts for charged periods.
- Transaction IDs from your card or payment provider.
Support and cancellation proof
- Copies or screenshots of your cancellation request in Billing or Help Center.
- Support ticket IDs and correspondence related to cancellation or refund requests.
- Proof of refund request within the 30-day window if applicable.
Common mistakes
Timing and notices
Waiting until fewer than 10 days before your next invoice to request cancellation can result in an unwanted rebill.
Submit cancellation early and confirm receipt to avoid extra charges.
Assumptions about refunds and app store billing
Assuming you will automatically receive a refund after 30 days is risky; refunds after the trial are not guaranteed.
If you subscribed via the App Store or Google Play, cancelling in Kartra may not stop billing from Apple/Google - manage those subscriptions in the respective store.
Comparative recap
Quick comparison
| Aspect | Kartra (what it offers) | What to watch for |
|---|---|---|
| Pricing | Tiered plans for different business sizes; annual options reduce per-month cost. | AED shown are converted values; Kartra may not bill in AED directly. |
| Cancellation & refunds | Self-service billing cancellation and 30-day money-back guarantee for new customers. | Must cancel ≥10 days before next invoice; refunds after 30 days are rare and discretionary. |
| Features | All-in-one stack: pages, funnels, membership, email, payments, analytics. | Some users report bugs and performance issues; test critical workflows before committing. |
| Support & reliability | Support available via Help Center and email; multiple support channels exist. | Reports of slow or unhelpful responses; keep clear documentation of all interactions. |
After cancelling
Immediate steps
- Export and backup your funnels, contacts, emails, and reports before losing access.
- Confirm cancellation in writing and keep ticket IDs or confirmation emails.
Useful links and next actions
- Kartra home: kartra.com
- Kartra Help Center / support: help.kartra.com
- Kartra account currency information: support.kartra.com - account currency
- Manage Apple subscriptions: support.apple.com - subscriptions
- Manage Google Play subscriptions: support.google.com - subscriptions
- UAE consumer protection: economy.gov.ae
Address
Kartra corporate address
Kartra (Genesis Digital) - 4730 S. Fort Apache Rd. Suite 300, Las Vegas, Nevada 89147-7947, United States.
Support contact
Primary support contact: support@kartra.com. Use the Help Center to submit tickets and manage subscription requests online.