Cancellation Keeper: Easy Method

What is Keeper

Overview

Keeper is a subscription-based password manager and secure digital vault that stores passwords, files, and private notes using end-to-end encryption.

Main functions

Keeper provides password generation, secure file storage, and breach monitoring (via add-ons) across devices and browsers.

How to cancel Keeper

Cancel via mobile app (in-app account deletion)

• Open the Keeper app on your device.
• Go to Account > Help (or Settings > Help) and choose "Delete Keeper Account" or "Account Deletion".
• Follow on-screen prompts to confirm deletion; you may be asked to enter your master password.

Cancel via App Store / Google Play and email

• If you purchased via Apple App Store, cancel the subscription in your Apple ID subscriptions (Settings > Your Name > Subscriptions).
• If you purchased via Google Play, cancel via Play Store > Menu > Subscriptions > Keeper.
• To request account deletion or assistance, you can email the account deletion address: deleteme@keepersecurity.com.

What happens when you cancel

Access and subscription renewal

When you cancel a paid subscription, access to premium features continues until the end of the current billing period.

Automatic renewal stops after cancellation, preventing future charges once the active period ends.

Data retention and deletion

Canceling a subscription does not automatically erase your stored data unless you request account deletion.

To remove stored vault data permanently, follow the app's "Delete Keeper Account" flow or contact support for deletion confirmation.

Will I get a refund?

Keeper and store refund policies

Refunds for purchases made through Apple or Google are subject to the respective store's refund policies and processes.

Keeper's direct refund policy may be limited; Keeper support can review exceptional cases but often defers to store policies for in-app purchases.

Exceptions and steps to request a refund

• If you believe you qualify for a refund, contact Keeper support via the official support portal or email before initiating a dispute.
• If purchased via the App Store or Google Play, submit a refund request to Apple or Google through your purchase history.
• For bank chargebacks, contact your card issuer; keep copies of communication with Keeper and store receipts.

Keeper plans and pricing

Official App Store AED prices

The following in-app purchase prices are listed in AED on the UAE App Store. Billing period is not explicitly stated there.

Pricing table

Your consumer rights in United Arab Emirates

Key rights under UAE law

UAE consumers are entitled to clear contract terms, truthful pricing, and remedies for misleading practices or faulty services.

You may be entitled to refunds, repairs, or cancellations if terms are not honored or if you were misled at the point of sale.

How to exercise those rights

• Contact Keeper support first and keep records of all communications and receipts.
• If unresolved, file a consumer complaint with the UAE consumer protection authorities via the official government portal: UAE Consumer Protection.
• For card payments you can also request a chargeback from your bank if unauthorized or non‑delivered services apply.

Customer experiences

Common praise

Customers often praise Keeper for strong encryption, a clear user interface, and cross‑device sync.

Many also value the secure file storage and password generation features.

Common complaints

Frequent complaints relate to billing confusion for in‑app purchases and difficulty obtaining refunds through stores.

Some users report challenges with account deletion workflows or misunderstandings about add‑on renewals.

Documentation checklist

Before cancelling

• Locate purchase receipts (App Store/Google Play or email receipt).
• Note the subscription renewal date and billing account used.
• Export or back up any passwords or files you want to keep.

When contacting support

• Provide account email and purchase reference (receipt ID or transaction date).
• Include clear request: cancel subscription, delete account, or request refund.
• Keep copies of all replies for escalation or chargeback purposes.

Common mistakes

Assuming cancellation equals deletion

Many users cancel auto‑renewal but do not delete their account. This preserves stored vault data and may continue limited access.

If you want data removed, explicitly use the app's "Delete Keeper Account" action or request deletion via support email.

Missing store subscription cancellation

Users sometimes cancel within the app but forget to cancel the subscription in Apple or Google, leading to unexpected renewals.

Always verify and cancel the subscription in the store you used to purchase Keeper to stop recurring charges.

Comparative recap

At a glance

The table below summarizes the main plans, AED prices from the UAE App Store, and which option suits common needs.

Choosing the right plan

After cancelling

Useful official links

• Keeper official website
• Keeper support portal
• UAE Consumer Protection (official)

Next steps

Export any needed data, confirm subscription cancellation in the store you used, and request account deletion if you want all vault data removed.

If you need further assistance, contact Keeper support and retain all receipts for any refund or chargeback processes.

Address

Company headquarters

Keeper Security, Inc.

Mailing address

311 W. Monroe Street, Suite 406, Chicago, IL 60606, USA