cancellation Klaviyo: Step-by-Step Guide

What is Klaviyo

Overview

Klaviyo is a subscription-based marketing automation platform for e-commerce businesses. It focuses on targeted email and SMS campaigns, segmentation, and analytics to help merchants grow revenue.

Who uses it

Typical users are online retailers and marketers who integrate Klaviyo with platforms such as Shopify and WordPress. Plans are billed through Klaviyo’s web platform rather than app stores.

How to cancel Klaviyo

Where to start

Cancellation must be performed in Klaviyo’s web interface under Billing. The fastest path is via your Klaviyo account support or Billing page.

Step-by-step cancellation

• Log into your Klaviyo account as an Owner or Admin.
• Go to the Account > Billing section in the web dashboard.
• Choose to cancel your plan and select whether the cancellation is effective immediately or at the end of the billing cycle.
• If you need to close the whole account, only an Owner can perform that action.
• If you need help, open a support request from within your account or use Klaviyo’s help pages for guidance: Klaviyo billing and cancellation.

What happens when you cancel

Billing and access

Cancelling stops future billing. You can choose immediate cancellation or to let the plan remain active until the end of the current billing cycle.

Data and functionality

Your account data typically remains in Klaviyo after cancellation. Export any data you need (lists, segments, analytics) before closing the account.

Will I get a refund?

Standard refund policy

Klaviyo generally does not issue refunds for unused time remaining in an active billing cycle after cancellation.

Exceptions and timing

• Refunds for plan fees are not standard practice under Klaviyo’s published guidance.
• The only commonly noted refund scenario is for approved U.S. sales tax exemptions; approved tax refunds may take up to 7 business days to process.
• If you believe you have a special refund case, contact Klaviyo support from your account for review.

Klaviyo plans and pricing

Pricing overview

Klaviyo lists pricing in USD on its site; AED amounts below are approximate conversions for common tiers and are provided for guidance only.

Contact for exact local pricing

For exact AED billing or reseller pricing in the UAE, contact Klaviyo or an authorised local partner.

Your consumer rights in United Arab Emirates

General UAE consumer protection

UAE consumer regulations typically provide a 14-day cooling-off period for online purchases unless a seller explicitly excludes it.

Official UAE consumer information is available from government resources for further reference: UAE consumer protection.

How this applies to Klaviyo

• Klaviyo’s published policies do not reference a 14-day cooling-off refund for plan fees.
• Because Klaviyo bills via its web platform, consumers cannot rely on App Store or Google Play refund mechanisms.
• If you believe UAE consumer law gives you a right not reflected in Klaviyo’s policies, you may wish to contact Klaviyo support and, if needed, seek local consumer guidance from UAE authorities.

Customer experiences

Positive feedback

Many users praise Klaviyo for its user-friendly interface, strong analytics, and deep ecommerce integrations such as Shopify and WordPress.

Review sites report high ratings for automation capabilities and customization.

Negative feedback

Some users report issues with support responsiveness, unexpected billing changes, and difficulty obtaining refunds.

Reports also note problems with billing related to inactive or duplicate profiles and occasional account suspensions - these are common themes in third-party reviews.

Documentation checklist

Before you cancel

• Confirm you are an Owner or Admin on the Klaviyo account.
• Gather billing invoices, recent receipts, and the payment method used.
• Take screenshots of your Billing > Plan page and any cancellation confirmation screens.

Data and follow-up

• Export contacts, lists, segments, and campaign analytics you need.
• Save support request IDs or emails relating to cancellation.
• Retain copies of any communication if you later seek a refund or dispute a charge.

Common mistakes

Not having the right role

Attempting to cancel without Owner or Admin access is the most common blocker. Ensure you have the proper permissions first.

Wrong cancellation channel and data loss

Users sometimes try to cancel via an app store; Klaviyo billing is web-based, so app-store cancellation does not apply.

Another frequent mistake is not exporting data before account closure; always back up lists and reports you may need later.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Keep your cancellation confirmation and any support ticket numbers.
• Verify that recurring billing has stopped on your next card statement.
• Export any remaining data from the account before closing.

Helpful resources

• Klaviyo billing and cancellation
• Klaviyo tax and billing questions
• Open a support request (Klaviyo)
• Klaviyo Terms of Service

Address

International HQ (mail)

Klaviyo (international contact / postal address):

WeWork, One Central Plaza, Dame Street, Dublin 2, D02 A4W7, Ireland

Support contact

For account-specific issues, contact support from inside your Klaviyo account or use the official help pages linked above.