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I hereby notify you of my decision to terminate the contract relating to the Lensa service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lensa: Easy Method
What is Lensa
Overview
Lensa is an AI-powered photo editing app that offers tools, filters and avatar packs to enhance and transform images.
The service is subscription-based and available on iOS, Android and the web, with in‑app purchases for one‑time packs and subscription plans.
Key characteristics
Lensa integrates automated editing features and premium options that unlock unlimited edits or special avatar packs.
Billing is handled through the platform you used to subscribe (Apple App Store, Google Play, or Lensa’s website).
How to cancel Lensa
iOS (Apple App Store)
- Open the Lensa app → Settings → Manage Subscriptions, or open your device Settings → Apple ID → Subscriptions.
- Find Lensa in your subscriptions list and tap Cancel to stop renewal.
- Do not rely on uninstalling the app - uninstalling does not cancel the subscription.
Android (Google Play Store)
- Open the Google Play Store app → Menu → Subscriptions.
- Select Lensa and tap Cancel subscription to stop renewals.
- Confirm the cancellation message to ensure the subscription is turned off.
Web (Lensa website)
- Log in to your Lensa account on the web.
- Go to My Account → Manage Account and follow the on‑screen prompts to cancel.
- If you cannot find the option, consult Lensa’s help documentation for account management.
What happens when you cancel
Access after cancellation
Your access typically continues until the end of the current billing period even after cancellation.
Features tied to an active subscription will stop at the period end; one‑time purchases are not affected by subscription cancelation.
Account and data
Cancelling a subscription does not automatically delete your account or stored images.
If you want to remove your account or data, check Lensa’s account settings or help center for data deletion options.
Will I get a refund?
General refund policy
Charges are generally non‑refundable and there is no refund or credit for partially used periods unless an exception applies.
Lensa’s policy distinguishes purchases by platform (App Store, Play Store, or web) for refund eligibility.
Platform and timing exceptions
- App Store / Google Play subscriptions: refunds must be requested through Apple or Google; Lensa cannot directly grant these refunds.
- Web purchases: may be refunded if requested within 14 calendar days of the transaction, including paid trial periods, or if local law requires it.
- In‑app purchases (virtual items) and paid trials are generally non‑refundable unless stated otherwise in policy.
Lensa plans and pricing
Pricing summary (UAE storefront)
The following prices reflect listings available in the United Arab Emirates storefront and may vary by offer or duration.
Notes on entries
"Unlimited Access" appears multiple times in storefront listings and likely represents different durations or promotional offers.
Confirm exact billing period at purchase before subscribing.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Membership (annual/full) | AED 114.99 | Annual / Full access | Full premium access to app features |
| Unlimited Access | AED 114.99 | Likely annual/full | Unlimited use (alternate listing) |
| Unlimited Access | AED 18.99 | Unknown (possibly monthly or trial) | Unlimited use short‑term |
| Unlimited Access | AED 11.99 | Unknown (short‑term) | Unlimited use short‑term |
| Unlimited Access | AED 19.99 | Unknown (short‑term) | Unlimited use short‑term |
| Magic Avatars Pack 1 | AED 14.99 | One‑time purchase | Avatars pack 1 |
| Magic Avatars Pack 13 | AED 7.99 | One‑time purchase | Avatars pack 13 |
| Magic Avatars Pack 14 | AED 12.99 | One‑time purchase | Avatars pack 14 |
| Magic Avatars Pack 15 | AED 14.99 | One‑time purchase | Avatars pack 15 |
Your consumer rights in United Arab Emirates
Refund and withdrawal rights
UAE consumer protection does not provide the same EU/EEA withdrawal rights by default; statutory 'right of withdrawal' common in the EU may not apply in the UAE.
Therefore, refunds for web purchases typically rely on Lensa’s 14‑day exception or the platform’s refund process rather than a UAE legal right to cancel.
Platform‑specific protections
- App purchases via Apple/Google: rely on Apple/Google refund mechanisms and their terms of service.
- Web purchases: Lensa may offer a 14‑day request window for refunds; check the Lensa refund policy for details.
Customer experiences
Positive feedback
Many users report the app is easy to use and enjoy the automated editing and avatar features.
Customer support has been described as responsive by several users when issues are raised.
Negative feedback
Some users report issues with subscription navigation, unwanted notifications, or mismatches between advertised and actual features.
There are complaints about finding it hard to unsubscribe via certain channels and about the quality or relevance of some offerings.
Documentation checklist
What to prepare before requesting cancellation/refund
- Account email or username used with Lensa.
- Platform used to subscribe (Apple ID, Google account, or website).
- Receipt or transaction ID showing the charge date and amount.
- Screenshot of subscription status in-app or in your app store account.
Optional supporting items
- Payment method details (last four digits of card) to help support locate the transaction.
- Short explanation of why you request a refund, if applicable (helpful for web refunds within 14 days).
Common mistakes
Uninstalling the app
Example: Many users assume deleting the app cancels billing; it does not. Cancellation must be done via the platform or account settings.
Always check your subscription status in the App Store, Play Store, or Lensa account after attempting to cancel.
Requesting refunds from the wrong provider
Example: Asking Lensa to refund an App Store charge; Apple controls those transactions and refunds must be requested from Apple.
If you purchased on the web, contact Lensa support directly and include transaction details for faster handling.
Comparative recap
Quick comparison
The table below compares cancellation routes, refund responsibility, and typical notes for each purchase method.
How to choose
If you subscribed on a mobile device, use the device store to cancel. If you subscribed on the web, manage cancellation in your Lensa account.
| Method | How to cancel | Who handles refunds | Notes |
|---|---|---|---|
| Apple App Store (iOS) | Settings → Apple ID → Subscriptions, or Lensa app → Settings → Manage Subscriptions | Apple (request via Apple support) | Uninstalling app does not cancel; refunds via Apple only. |
| Google Play Store (Android) | Google Play Store → Menu → Subscriptions → Lensa → Cancel | Google (request via Google Play help) | Play Store controls billing and refund eligibility. |
| Web (Lensa website) | Log in → My Account → Manage Account → Cancel | Lensa (web purchases may be refunded within 14 days) | Web refunds subject to Lensa’s refund policy and local law exceptions. |
After cancelling
Confirm cancellation
Check your subscription status in the App Store, Play Store, or Lensa account to confirm cancellation was processed.
Keep a screenshot or confirmation email as proof of cancellation and note the date when access will end.
Useful links
- Lensa - How to cancel subscription (help article)
- Lensa - Refund policy
- Apple - Request a refund or manage subscriptions
- Google Play - Manage subscriptions & refunds
Address
Support and online contact
Lensa does not publish a UAE retail office address. For account, billing or refund help, use the official help center and refund policy links above.
Use the web account management pages to make changes or to submit support requests via Lensa’s support portal.
Physical address (if required)
If you need to provide a postal address for legal reasons, check the Lensa website or terms for a published corporate address; otherwise use the official support channels.
For purchases handled by Apple or Google, also consult Apple/Google account support for correspondence addresses and dispute procedures.