Cancel LITMUS online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Litmus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Litmus: Step-by-Step Guide
What is Litmus
Overview
Litmus is a subscription-based email marketing platform for designing, testing, and analyzing email campaigns across clients and devices.
It helps teams preview emails, run analytics on opens and clicks, and improve deliverability and personalization.
Who uses it
Marketers, designers, and agencies use Litmus to validate email rendering and measure campaign performance at scale.
Plans range from Core (formerly Plus) to Enterprise-level packages with custom limits and deliverability add-ons.
How to cancel Litmus
Cancel monthly (web)
- Sign in to your Litmus account on the web.
- Go to Settings → Account, scroll down and click "Start cancellation" or choose "Pause my subscription".
- Only the account holder sees the cancellation or pause options; follow on-screen prompts to confirm.
Cancel annual or stop auto-renew
- Sign in and go to Settings → Invoices & Billing → Edit billing preferences.
- Toggle off auto‑renew to prevent renewal at the end of the current annual term.
- Access continues until the renewal/expiration date; you may need account holder permission to change billing settings.
Cancel free trial (web)
- Sign in, go to Settings → Account and click "Start cancellation".
- The trial ends immediately when you cancel a free trial via the account settings.
Cancel via mobile app stores
- Litmus documentation does not provide app‑store cancellation steps; subscriptions bought through Apple or Google must be managed in those stores.
- Open your iOS Settings → Apple ID → Subscriptions, or Google Play → Payments & subscriptions → Subscriptions to cancel platform subscriptions.
What happens when you cancel
Access and service period
For monthly plans, cancellation takes effect at the end of the current billing period unless you choose an immediate trial cancellation.
For annual plans, disabling auto‑renew lets you keep access until the subscription expires on the renewal date.
Pause option
Litmus offers a pause option that freezes the account for up to 60 days for eligible monthly plans.
While paused, billing is suspended and content remains associated with the account for the freeze period.
Data and content retention
Your projects, templates, and analytics remain accessible until the paid period ends; retention after expiration depends on Litmus policies.
If you need data preservation, export important reports and assets before the end of your access period.
Will I get a refund?
General refund policy
Litmus generally does not provide refunds or credits for partial subscription terms, unused time, or plan changes.
Refunds are only issued at Litmus’s sole discretion or as expressly provided in contract terms.
Exceptions and warranty-based refunds
- If Litmus terminates your account without cause, you may receive a pro‑rata refund for the unused period after termination.
- If Litmus fails to correct a covered defect under its service warranty, you may be eligible for a pro‑rata refund of unused prepaid fees under the Order Form.
Trial and statutory cooling-off
Canceling a free trial in Settings ends the trial immediately but does not automatically guarantee a refund for charged periods.
Litmus does not provide a blanket 14‑day automatic refund policy in its terms; UAE statutory rights may apply in limited circumstances (see consumer rights section).
Litmus plans and pricing
Pricing summary
Below are approximate AED-equivalent prices based on available plan details and historical USD→AED conversion.
For exact current pricing and seat counts contact Litmus sales or view your account billing settings.
Notes on currency
Litmus lists pricing in USD; AED values below are conversions (USD 1 ≈ AED 3.67) and may differ from live offers.
Contact sales for official UAE pricing or custom Enterprise quotes.
| Plan | Price (AED) | Period | Typical features |
|---|---|---|---|
| Core (previously Plus) | AED ≈1,835 / month | Monthly | 5 full users; 2,000 email previews/month; 500,000 analytics opens/month; 50,000 personalization impressions/month |
| Core (annual equivalent) | AED ≈18,350 / year | Annual | Same limits as monthly Core plan; billed annually |
| Enterprise / Deliverability add-on | Contact for pricing | Custom | Custom users, higher limits, deliverability tools, advanced features |
Your consumer rights in United Arab Emirates
Applicable UAE law
The UAE Federal Decree-Law on Consumer Protection provides rights for online shoppers, including a potential 14‑day cooling-off period for certain purchases.
See official UAE government guidance on consumer protection: u.ae - Consumer Protection.
Digital subscriptions and exceptions
Digital services that begin immediately after purchase (like SaaS) may be exempt from the unconditional 14‑day cancellation right.
Litmus’s terms do not include an automatic 14‑day refund, so UAE consumers may not have an automatic right to refunds once service has begun.
Practical advice
- Confirm when service access begins (immediate vs. delayed) before purchasing.
- Keep invoices, order forms, and correspondence if you need to assert rights under UAE law.
Customer experiences
Positive feedback
Many users, including reviewers from the UAE, praise Litmus for ease of use, comprehensive testing, and strong analytics.
UAE Capterra reviews show high satisfaction scores and recommendation likelihood among local users.
Negative feedback
Complaints in public reviews often focus on billing surprises, difficulty obtaining refunds, and trial auto‑charges if users forget to cancel.
Some users report occasional performance or UI slowdowns when working with proofs or large projects.
What to expect
Expect a robust feature set but take care to manage billing preferences and auto‑renewal settings to avoid unexpected charges.
Document cancellation attempts and support interactions if billing disputes arise.
Documentation checklist
What to collect before cancelling
- Account email and proof of account holder identity.
- Latest invoice or payment receipt showing billing period and payment method.
- Order Form or contract if you have an enterprise agreement.
Evidence to keep after cancelling
- Confirmation email or screenshot showing cancellation or pause completion.
- Support ticket numbers, chat transcripts, and date/time stamps of cancellation actions.
- Exports of important reports, templates, and assets before access ends.
Common mistakes
Expecting automatic refunds
Many users assume cancelling guarantees a refund for the unused portion of a subscription; Litmus’s terms generally do not provide pro‑rata refunds except in limited cases.
Always review the billing policy and ask support about refunds before relying on one.
Forgetting to disable auto‑renew
Annual subscribers sometimes forget to toggle off auto‑renew and are charged for another term; disabling auto‑renew in Invoices & Billing prevents this.
Record the renewal date and set a calendar reminder to review subscription status before renewal.
Cancelling the wrong account or missing account-holder permissions
The cancellation and billing controls are visible only to the account holder; team members may not be able to cancel.
Confirm you are signed in with the correct account and that you have the necessary permissions before attempting cancellation.
Comparative recap
Cancellation methods compared
The table below summarizes how to cancel by method and what to expect about refunds and access.
Key takeaway
Cancel via the account settings for fastest effect; manage app‑store subscriptions in Apple or Google Play and check refund eligibility separately.
| Method | How to cancel | Refund expectation |
|---|---|---|
| Web - Monthly Basic/Plus (Core) | Settings → Account → "Start cancellation" or "Pause my subscription" | No automatic refund; access remains until period end. Pause available (60 days). |
| Web - Annual Basic/Plus (Core) | Settings → Invoices & Billing → Edit billing preferences → Toggle off auto‑renew | No automatic pro‑rata refund; access continues until renewal/expiration date. |
| Free trial (web) | Settings → Account → "Start cancellation" - ends trial immediately | Trial ends immediately; refunds for charges depend on circumstances and Litmus discretion. |
| App Store / Google Play | Manage subscription in Apple/iOS or Google Play account settings | Manage refunds and cancellations through the platform provider; Litmus does not control these transactions. |
After cancelling
Next practical steps
- Save confirmation emails or screenshots of the cancellation and any support correspondence.
- Export important email templates, analytics, and proof assets before access ends.
Where to get help
- Litmus official site: Litmus
- Contact Litmus support or sales for billing and account questions: Litmus contact
- For UAE consumer guidance, consult: u.ae - Consumer Protection
Address
Corporate address
Litmus, 231 2nd Avenue, San Mateo, CA 94401, United States.
Use this address for formal correspondence; use the contact link above for account and billing support.
Support and contact
For fastest response about subscriptions and billing, use Litmus support channels accessible from your account or the official contact page.
Keep all correspondence and reference numbers when following up on cancellations or refunds.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.