cancellation Lucidchart: Easy Method

What is Lucidchart

Overview

Lucidchart is a web-based diagramming and visual collaboration app for flowcharts, org charts, wireframes and more. It lets teams work together in real time across web and mobile platforms.

Main uses

Common uses include process mapping, system diagrams, UI mockups and team whiteboarding. Lucidchart offers templates, integrations and import/export (including Visio) for professional workflows.

How to cancel Lucidchart

Cancel via the web (recommended)

• Sign in to your Lucidchart account at https://www.lucidchart.com/pages.
• Go to Account Settings → Plans & Billing, click the three-dot menu next to the Lucid product, choose “Cancel this plan,” and follow the prompts.
• See Lucid’s step guide: Lucid Community - Cancel your subscription.

Cancel via mobile platforms

• iOS (App Store): On iPhone/iPad open Settings → [your name] → Subscriptions → select Lucidchart → Cancel Subscription. Apple support: Manage subscriptions on your iPhone, iPad, and iPod touch.
• Android (Google Play): Open Play Store → Menu → Subscriptions → select Lucidchart → Cancel Subscription. Google support: Cancel or change a subscription.

What happens when you cancel

Timing and access

Cancellation on the web takes effect at the end of your current billing cycle; you retain access until that date.

For App Store or Google Play purchases, Apple/Google handle timing and access under their subscription rules.

Account status and data

• After cancellation your account downgrades to Lucid’s limited free plan.
• Your documents remain viewable, but editing is restricted according to the free plan limits.
• Always export or back up critical documents before cancellation if you need edit access preserved.

Will I get a refund?

Lucid’s stated policy

Lucid publicly maintains a no-refund policy for cancellations; cancelling a subscription does not automatically trigger a refund.

Exceptions are rare and handled at Lucid’s discretion via billing support.

Possible exceptions and platform refunds

• If you purchased through Apple or Google, use their refund/dispute processes for possible reimbursement.
• Billing support may grant refunds case-by-case (for example, accidental renewals); contact Lucid billing to request review.
• Keep purchase receipts and account details to support any refund request.

Lucidchart plans and pricing

Summary table

Notes

Official Lucidchart pricing on the website is listed in USD. AED prices above come from iOS App Store in-app listings and may differ from web pricing.

For the most current rates, check Lucidchart pricing or your App Store/Google Play purchase screen.

Your consumer rights in United Arab Emirates

Cooling-off period

Under UAE consumer protection law, a 14-day "cooling-off" period often applies to digital purchases, during which you may request cancellation and refund if performance has not begun.

Vendor terms cannot typically override statutory cooling-off rights in consumer-protection contexts.

Platform and local remedies

• If you bought through Apple or Google, you can also request refunds or dispute charges via their platforms.
• If Lucid refuses a lawful refund, consult UAE consumer protection authorities or the Ministry of Economy guidance for remedies.
• Keep records (receipts, screenshots and correspondence) to support any formal complaint under UAE law.

Customer experiences

Positive feedback

Users commonly praise Lucidchart’s cloud-based cross-platform usability, collaboration features, templates and integrations with tools like Jira.

Reviews highlight ease-of-use and useful features such as AI-assisted elements and Visio import/export.

Criticisms and cautionary notes

Negative reports mention unexpected auto-renewals, difficulty obtaining refunds, and customer service responsiveness issues.

Some users also report restricted free tier limits and occasional UI/performance issues with very large diagrams.

Documentation checklist

Essential items to gather

• Account email and username used to subscribe.
• Order number or subscription ID from your receipt.
• Payment proof (credit card statement, App Store/Google Play receipt screenshot).
• Dates: purchase date, renewal date and cancellation request date.

Optional supporting items

• Screenshots of billing page or subscription settings showing the charge.
• Any email correspondence with Lucid billing or platform support.

Common mistakes

Missing the platform where you subscribed

Example: Cancelling on the Lucid website when you subscribed via Apple/Google. Refunds and active access are controlled by the purchasing platform in that case.

Always check whether the subscription was purchased on the web or through the App Store/Google Play before cancelling.

Not collecting proof or waiting too long

Example: Failing to save receipts, subscription IDs or screenshots can make refund or dispute requests harder to resolve.

Act promptly - especially within 14 days for UAE cooling-off rights - and gather documentation before contacting support.

Comparative recap

Quick comparison

How to choose a route

Cancel via the original purchase channel for fastest effect and correct handling of refunds or billing reversals.

If unsure, check your receipt or bank statement to determine whether Lucid billed directly or the charge came from Apple/Google.

After cancelling

Follow-up actions

• Export or save any diagrams you may need to edit later.
• Confirm cancellation by checking your account Plans & Billing page and your email for cancellation confirmation.

Help and official links

• Lucid cancellation guide: Lucid Community - Cancel subscription
• Lucid homepage and pricing: https://www.lucidchart.com/pages
• Apple subscriptions and refunds: Apple support - Manage subscriptions
• Google Play subscriptions and refunds: Google Play support - Cancel or change a subscription
• If you need formal consumer help in the UAE, contact local consumer protection authorities and keep documentation ready.

Address

Company address

Lucid Software Inc., 10355 South Jordan Gateway, Suite 300, South Jordan, UT 84095, United States.

Support contact

For account and billing support, use your Lucid account help options or the Lucid Community billing pages linked above.