Cancel LUMINAR online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Luminar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Luminar: Easy Method
What is Luminar
Overview
Luminar is a photo-editing application from Skylum that uses AI tools to simplify advanced editing tasks and speed up creative workflows.
It is available as desktop software and cross-device packages that include mobile apps, with options for perpetual licenses and subscription plans.
Who uses it
Photographers, hobbyists, and content creators use Luminar for retouching, creative looks, and batch processing with AI-assisted tools.
Support and purchase channels include Skylum's website and third-party app stores (Apple App Store, Google Play, Microsoft Store).
How to cancel Luminar
Cancel if purchased on Skylum website (web)
- Log in to your Skylum account at skylum.com.
- Go to Manage Subscription in your account dashboard and select Cancel Subscription.
- Cancellation stops future billing; you keep access until the end of the paid period.
Cancel if purchased via app stores or other channels
- If you bought Luminar through the Apple App Store, Google Play, or Microsoft Store, cancel via that store's subscription management interface.
- Skylum cannot cancel third-party purchases on your behalf; use the store's help pages or account settings.
- Alternatives: you can also contact Skylum Support via their official support page for guidance, but refunds/ cancellations for store purchases must go through the store.
What happens when you cancel
Access and billing
Cancellation stops future recurring charges immediately or at the next billing point depending on the platform used for purchase.
You retain access to Luminar until the end of your current paid period after canceling a Skylum web subscription.
Account data and files
Your account, preferences, and any local files you exported remain accessible on your devices after access ends, but cloud services or cross-device sync may stop.
Export any important work and save receipts or license keys before your access expires.
Will I get a refund?
Skylum direct purchase refund policy
- Skylum offers a limited 30-day money-back guarantee for direct purchases of Luminar software (licenses or first-time subscriptions) if requested within 30 days of purchase.
- Subscription renewal payments are non-refundable.
Third-party purchases and exceptions
- If you purchased via the Apple App Store, Google Play, or Microsoft Store, refunds must be requested through that platform.
- Refunds can be refused if outside the 30-day window or for renewals; keep purchase dates and receipts to support your request.
Luminar plans and pricing
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Perpetual Desktop License | AED 436.70 | One-time | Luminar Neo on desktop; includes one year of updates, 100 creative add-ons, video course |
| Perpetual Cross-device License | AED 583.50 | One-time | Desktop + mobile app (iOS/Android/ChromeOS), cross-device editing, one year of updates |
| Perpetual Max License | AED 657.90 | One-time | Desktop, mobile app, Creative Library (presets, LUTs, overlays, tutorials), one year of updates |
Notes on prices
Prices above are converted from Skylum's USD listings at approximately 1 USD ≈ 3.67 AED and reflect the verified conversion provided by Skylum data.
No UAE-specific AED list prices were found on official pages; check luminar.me or skylum.com for current offers and regional pricing.
Your consumer rights in United Arab Emirates
Direct purchases via Skylum
- UAE users who purchase directly from Skylum are covered by Skylum's limited 30-day money-back guarantee for first-time purchases.
- Renewals are not covered by the 30-day refund guarantee according to Skylum's policy.
Purchases via app stores and local law
- Purchases through Apple, Google, or Microsoft are governed by those platforms' refund and consumer policies; contact them for refund requests.
- UAE law does not necessarily guarantee a 14-day cooling-off period for digital goods, so Skylum's 30-day guarantee is the main protection for direct purchases.
Customer experiences
Positive feedback
- Many users praise Luminar for user-friendly design, powerful AI tools, and helpful customer support with quick resolutions (reviews such as Trustpilot note these strengths).
- Users often highlight simplified workflows and creative add-ons as reasons they recommend the software.
Common complaints
- Some users report cancellation flows that feel convoluted, with multiple screens aiming to retain subscribers and difficulty completing cancellation (noted on community forums).
- Others report frustration when refund requests are denied after the 30-day window or when cancellation occurs close to renewal dates.
Documentation checklist
Documents to gather before requesting cancellation or refund
- Order confirmation and receipt showing date, amount, and purchase method.
- Account email, subscription ID, or license key associated with the purchase.
- Relevant screenshots of billing or renewal notices and cancellation attempts.
What to include in support requests
- Clear statement of what you want (cancel subscription, request refund), purchase date, and platform used (Skylum web, App Store, Google Play, Microsoft Store).
- Attach receipts, screenshots, and any prior correspondence to speed up resolution.
Common mistakes
Cancelling in the wrong place
A common mistake is attempting to cancel a purchase made via the Apple App Store from the Skylum account page.
Always verify where you purchased Luminar - cancellations for store purchases must be done in that store's account settings.
Missing refund windows and renewal timing
Waiting until after the 30-day window or canceling too close to renewal time can lead to denied refunds or an unwanted renewal charge.
Check your purchase date and cancel early if you intend to avoid future billing; keep proof of purchase dates handy.
Comparative recap
At-a-glance comparison
| Action / Item | If purchased via Skylum (web) | If purchased via App Store / Google Play / Microsoft Store |
|---|---|---|
| How to cancel | Manage Subscription in your Skylum account at skylum.com | Cancel via the store's subscription management (App Store / Google Play / Microsoft Store) |
| Refund eligibility | Limited 30-day money-back guarantee for first-time purchases; renewals non-refundable | Subject to the store's refund policies; Skylum directs you to the platform |
| Who processes refund | Skylum processes refunds for qualifying direct purchases | The respective app store processes refunds |
| Access after cancel | Access continues until end of paid period | Depends on store rules; typically access remains until period end |
Details to remember
Direct web purchases give you the clearest path to refunds within 30 days; store purchases require dealing with the store operator.
Keep receipts, check purchase dates, and cancel in the correct service to avoid unwanted charges.
After cancelling
Next steps
- Export and save any edited or original image files and presets before your access expires.
- Keep the order confirmation and subscription information for at least 60 days in case of disputes.
Need help?
- Skylum official support: https://skylum.com/support.
- Product information and downloads: https://luminar.me.
Address
Corporate address
142 W 57th St
New York, NY 10019 United States
When to use this address
Use the corporate address for formal correspondence or postal inquiries; for account, billing, and refund issues, use the support page links above first.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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