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cancellation Lusha: Easy Method
What is Lusha
Overview
Lusha is a B2B contact data service that helps sales and marketing teams find business email addresses and phone numbers. It offers a browser extension, CRM integrations, and subscription-based credit plans.
Why people use it
Users rely on Lusha to enrich leads, speed prospecting, and integrate contact data into workflows. It is commonly used alongside LinkedIn and CRM tools for outbound outreach.
How to cancel Lusha
Cancel via Lusha web dashboard (recommended)
- Log into your Lusha account at https://www.lusha.com/hp/.
- Go to Account & Settings → Payments & Subscription.
- Click "Cancel Plan" and confirm; only an account admin can perform this action.
- Optionally choose to "Freeze" (pause) the subscription instead of canceling.
Cancel via app stores and by request
- If you subscribed through the Apple App Store or Google Play, cancel through the respective store subscription interface (not via the Lusha dashboard).
- For data-removal or account requests, email [email protected] or contact the Data Protection Officer as described in Lusha’s help pages.
What happens when you cancel
Access and billing
Cancellation via the dashboard takes effect at the end of your current billing cycle unless otherwise stated. You retain access until that date and are not billed for subsequent cycles.
Credits and account status
Credits remain available until the end of the billing period but do not roll over after cancellation. Account admin actions (re-activation or data requests) are required to change status earlier.
Will I get a refund?
Standard refund policy
Lusha’s stated policy is that subscription payments are non-refundable and unused credits at term end are forfeited. No refunds are provided for data quality or quantity issues under normal circumstances.
Exceptions and service reliability
- If system availability (the service-level uptime) drops below the guaranteed level, Lusha’s terms allow customers to terminate and receive a prorated refund for unused full months.
- If availability breaches recur within three months after notice, termination with prorated refund is also possible under the terms.
See Lusha’s official terms for details: Lusha Terms & Conditions.
Lusha plans and pricing
Public pricing summary
Below is the publicly available pricing as stated by Lusha; prices are in USD and no UAE/AED-specific pricing is listed.
Notes on billing
Pro and Premium annual-equivalent prices are shown as monthly figures but billed annually. UAE users should convert USD to AED using current exchange rates.
| Plan | Price (USD) | Billing | Typical features |
|---|---|---|---|
| Free | USD 0.00 | Monthly | ~40 - 70 credits/month, browser extension, basic CRM integrations |
| Pro | USD 22.45 (annual billing equivalent) | Monthly (billed annually) | ~3,000 credits/year |
| Premium | USD 52.45 (annual billing equivalent) | Monthly (billed annually) | ~7,200 credits/year |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer law aims to ensure fairness, transparency, and the right to cancel certain digital purchases within a reasonable period (commonly interpreted as 14 days for distance sales). Enforcement specifics depend on local regulators.
How this applies to Lusha subscriptions
- Lusha’s terms state payments are non-refundable and require cancellation at least 14 days before renewal to avoid charges.
- This contractual stance could conflict with statutory consumer rights under UAE law; customers may seek clarification from local authorities if needed.
For official consumer guidance see the UAE Government portal: UAE Consumer Protection.
Customer experiences
Positive feedback
- Reviewers often praise Lusha’s ease of use, fast access to contact details, and useful LinkedIn extension.
- Users report good CRM integrations and responsive customer support in some cases.
Common complaints
- Frequent reports of inaccurate, outdated, or low-coverage contact data.
- Several users report issues with unsolicited contacts, data removal requests, and cancellation processing errors leading to unexpected charges.
Official review summaries can be found on public review platforms and in Lusha’s help resources for reference.
Documentation checklist
What to prepare before cancelling
- Account admin login credentials (only admins can cancel via dashboard).
- Subscription details: plan name, billing cycle, payment method, and renewal date.
- Record of any support or cancellation requests (emails, ticket numbers, screenshots).
If you plan to dispute charges
- Gather transaction records and billing statements showing the charge dates and amounts.
- Save copies of Lusha’s terms and the cancellation confirmation for evidence.
Common mistakes
Canceling in the wrong place
Many users incorrectly try to cancel an app-store subscription via the Lusha dashboard or vice versa. This can leave the subscription active and result in continued charges.
Missing admin permissions and deadlines
Users often lack account admin rights or miss the 14-day notice window before renewal. Confirm the admin role and cancel early to avoid unexpected billing.
Comparative recap
Quick comparison
The table below summarizes features, typical uses, and refund stance for each plan to help you decide before cancelling.
| Plan | Best for | Key limit | Refund stance |
|---|---|---|---|
| Free | Casual testing, light use | Limited monthly credits (~40 - 70) | No refunds; free tier has no charge |
| Pro | Individual professionals, light teams | Billed annually; moderate credits (3,000/yr) | Payments non-refundable except SLA exceptions |
| Premium | Growing teams needing more credits | Higher annual commitment (7,200/yr) | Payments non-refundable except SLA exceptions |
After cancelling
Confirm cancellation
- Keep the dashboard cancellation confirmation screenshot or email receipt.
- Verify next billing date to ensure no new charges are processed.
Further actions and support
- For the official cancellation guide see: How to cancel your Lusha subscription.
- For legal terms and refund exceptions see: Lusha Terms & Conditions.
- To request data removal or privacy support email: [email protected].
Address
Company mailing address
Use this address for postal requests or written communications to Lusha’s Data Protection Officer:
16 Great Queen Street, London WC2B 5AH, United Kingdom
Contact points
- Support and account management: access via your Lusha dashboard.
- Privacy and data removal: [email protected].
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Written by Hessa Al Mansoori
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.
FAQ
To cancel your Lusha subscription via the web dashboard, log into your account at https://www.lusha.com/hp/, go to Account & Settings → Payments & Subscription, click 'Cancel Plan,' and confirm the cancellation. Keep proof of your cancellation request.
To cancel your Lusha subscription through the Apple App Store, you must do so via the App Store subscription interface, not through the Lusha dashboard. Ensure you keep a record of your cancellation.
When you cancel your Lusha subscription, your credits remain available until the end of the billing period, but they do not roll over after cancellation. Make sure to use them before your subscription ends.
Lusha's standard policy states that subscription payments are non-refundable, and unused credits are forfeited at the end of the billing period. For specific refund inquiries, check your contract or contact customer support.
Yes, when canceling your Lusha subscription via the web dashboard, you have the option to 'Freeze' (pause) your subscription instead of canceling it completely. Keep a record of your request for future reference.