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cancellation Luxand: Easy Method
What is Luxand
Overview
Luxand is a software company providing facial recognition, biometrics, identity verification, and photo-enhancement services via SaaS products and SDKs.
The company's tools are used by developers and businesses for face detection, face recognition, emotion detection, and image processing.
Typical uses
Common uses include identity verification, access control, photo editing features, and integration into custom applications via SDKs.
Customers range from developers integrating an SDK to businesses deploying automated face-based workflows.
How to cancel Luxand
Cancel via Subscription Portal
- Go to Luxand's Subscription Portal and enter the email address associated with the subscription. Follow the portal prompts to locate and cancel the subscription.
- Confirm cancellation in the portal and keep any confirmation e-mail or reference number for your records.
Notes about mobile apps and other methods
- Luxand subscriptions purchased or managed through their mobile apps (App Store or Google Play) cannot be cancelled inside those apps; Luxand directs users to the web-based Subscription Portal for all cancellations.
- If you cannot access the portal, retain proof of attempts to cancel and contact support or use written correspondence; the portal remains the official cancellation channel.
What happens when you cancel
Access and future billing
Cancellation via the Subscription Portal stops future renewals of the subscription according to the portal workflow.
Charges already processed remain subject to Luxand's billing and refund terms; keep confirmation of the cancellation to verify future billing status.
Data and account status
Your account and any data associated with the subscription may remain in Luxand systems per their retention policies; export or backup any needed data before cancelling if possible.
Refer to Luxand's Terms of Service for details on data retention and account termination policies: Luxand Terms of Service.
Will I get a refund?
Official refund policy
Luxand explicitly states they do not offer full or partial refunds under any circumstance and disclaims a right-to-refund or cooling-off exception in their terms.
This no-refund policy applies regardless of trial or subscription length as described in their Terms of Service: Luxand Terms of Service.
Options and exceptions
- If you believe the policy conflicts with applicable UAE consumer protections, you may lodge a complaint with UAE authorities and your payment provider.
- Keep documentation (receipts, screenshots, correspondence) to support any dispute or chargeback request with your card issuer.
Luxand plans and pricing
Pricing availability
No official Luxand pricing in AED for United Arab Emirates (2024/2025) is published on Luxand's public pages.
Available prices on Luxand's site are generally shown in USD or provided on request; contact Luxand for official local pricing.
How to get a quote
Contact Luxand directly via their website for up-to-date plan options and official pricing in your preferred currency.
Use the company contact channels on the official site to request a formal quote or pricing breakdown.
| Plan | Price | Notes |
|---|---|---|
| All plans | Contact for pricing | No official AED pricing published; request a quote from Luxand. |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer law generally provides protections for online purchases, including a statutory cooling-off period in many cases.
Consumers in the UAE may be entitled to remedies if a seller's terms conflict with mandatory consumer protection rules.
How this applies to Luxand
- Luxand's terms state a strict no-refund policy which may conflict with UAE consumer protections; such clauses can be contested with UAE authorities.
- If you believe your rights under UAE law were breached, you can file a complaint with the UAE consumer protection authority and request enforcement or mediation.
Customer experiences
Positive feedback
Some professional users report that Luxand's SDKs are easy to integrate and perform well in real-time applications.
Support experiences vary, and some customers have noted helpful technical assistance.
Negative feedback
Other users have reported specific product issues, such as features not working as expected and unclear cancellation flows during trials.
User interface and accessibility concerns have been raised for some Luxand consumer-facing products.
Documentation checklist
Essential items to collect
- Subscription account email address used to register with Luxand.
- Order confirmations, receipts, and invoices showing payment dates and amounts.
- Screenshots of the subscription status in the Subscription Portal and any cancellation confirmation.
Supporting evidence for disputes
- Correspondence with Luxand support, dates and times of contact attempts, and any case or ticket numbers.
- Relevant screenshots of product issues, trial screens, or lack of cancel options in the app.
Common mistakes
Attempting to cancel inside mobile apps
Users often look for cancellation inside App Store or Google Play apps; Luxand requires cancellation through its web-based Subscription Portal.
Attempting to cancel only in the mobile app may leave the subscription active and billing unchanged.
Expecting automatic refunds
Assuming a refund will be issued after cancellation is a common error; Luxand's terms state no refunds are provided.
If you require a refund, prepare documentation and be ready to escalate to your payment provider or UAE consumer authorities if applicable.
Comparative recap
At-a-glance comparison
| Feature | Luxand | Typical competitor |
|---|---|---|
| Cancellation method | Web-based Subscription Portal only | Often via account page and/or app store subscriptions |
| Refund policy | No refunds under any circumstance (per Terms of Service) | Varies; many offer pro-rated or conditional refunds |
| Pricing transparency | No official AED pricing published; contact for quote | Many publish local pricing and free tiers |
| Mobile app cancellation | Not supported in-app | Often cancellable via App Store / Google Play |
After cancelling
What to check immediately
- Save the cancellation confirmation from the Subscription Portal and any e-mail receipt you receive.
- Monitor your payment method for any unexpected renewals and keep proof of cancellation to dispute charges if needed.
Where to get help
Review Luxand's official Terms of Service and contact channels: Luxand Terms of Service.
For consumer protection guidance in the UAE, consult the official UAE government consumer protection page: UAE consumer protection (u.ae).
Address
Company address
Luxand, Inc. 205 Van Buren Street Suite 120-047 Herndon, VA 20170 USA.
Mailing tips
If you send physical correspondence, include account details and proof of identity. Send tracked mail and retain copies of everything you send.
Also keep electronic records of portal cancellations and any replies from Luxand to support disputes or complaints.
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Written by Ahmed Al Qassimi
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Luxand subscription, visit the Subscription Portal, enter the email associated with your account, and follow the prompts to confirm your cancellation. Keep any confirmation email or reference number for your records.
No, subscriptions purchased through mobile apps cannot be canceled within those apps. You must use the web-based Subscription Portal to cancel your Luxand subscription.
After cancellation, your account and any associated data may remain in Luxand's systems according to their retention policies. It's advisable to back up any necessary data before canceling.
Luxand has a strict no-refund policy, meaning you will not receive any refunds under any circumstances. This applies regardless of your subscription length.
If you have trouble canceling, retain proof of your attempts and contact Luxand support for assistance. You may also consider sending a written cancellation request via registered mail.