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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Macpaw service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Macpaw: Easy Method
What is MacPaw
Overview
MacPaw is a software company that develops macOS utilities and subscription services, including CleanMyMac and other system, file and recovery tools.
The company sells directly via its online store and distributes apps through the Apple App Store.
How people use it
Users subscribe for device maintenance, malware protection, and file-management features on one or more Macs.
Licences and support vary by purchase channel (MacPaw Store vs App Store), which affects cancellations and refunds.
How to cancel MacPaw
Cancel via MacPaw Store (account or activation code)
- Sign into your MacPaw Account at my.macpaw.com or open the Subscription Manager using your activation code.
- Select the product or subscription you want to cancel.
- Click "Cancel Subscription" and follow the on-screen prompts to confirm.
Cancel via Apple App Store (iOS/macOS)
- Open the App Store app on your device and click your name or profile icon.
- Go to Account Settings → Manage Subscriptions.
- Select the MacPaw product (e.g., CleanMyMac X) and choose "Cancel Subscription".
What happens when you cancel
Access after cancellation
If you cancel through the MacPaw Store or App Store, access to the paid features remains until the end of the current paid period.
Your subscription status will show as inactive shortly after cancellation in your MacPaw account.
Renewals and account data
Automatic renewal stops at the end of the billing cycle after cancellation; you will not be billed for the next period.
Account data (licenses, activation history) may remain in your MacPaw account; retain any activation codes or receipts for records.
Will I get a refund?
MacPaw Store refund policy
MacPaw offers a 30-day money-back guarantee for purchases made via the MacPaw Store, subject to exceptions.
- To request a refund, submit a Support ticket and choose "Request a refund" within 30 days of purchase.
- Refunds may be refused for specified non‑refundable exceptions - check the support reply for details.
App Store purchases and refunds
If you bought through the Apple App Store, Apple handles refunds and their process must be used.
Request refunds via Apple’s report-a-problem or Apple Support pages; MacPaw will refer App Store buyers to Apple for refunds.
MacPaw plans and pricing
Pricing note
MacPaw lists prices in USD on its store. Exact AED prices for UAE customers are not publicly listed and will depend on currency conversion at checkout.
Contact MacPaw sales or check the store at checkout for the final AED amount.
Example pricing (USD)
| Product | Billing | Price (USD) | Notes |
|---|---|---|---|
| CleanMyMac (1 Mac) | Monthly | US$3.35 / month | Example price listed by MacPaw; final AED depends on conversion at checkout |
| CleanMyMac (1 Mac) | Yearly | US$40.20 / year | Example price listed by MacPaw; taxes and conversion may vary |
Your consumer rights in United Arab Emirates
General protection
UAE consumer protection laws give buyers rights on defective goods and unfair commercial practices, and provide complaint channels through government consumer services.
Digital goods and services are covered differently from physical goods; entitlement to refunds can depend on the seller’s stated policy and the nature of the purchase.
How to escalate in the UAE
- If you cannot resolve a refund or billing issue with MacPaw, you can file a complaint with federal or local consumer protection authorities via the UAE government portal: u.ae - Consumer Protection.
- For App Store purchases, Apple’s support and dispute resolution channels apply; escalate to Apple if needed.
Customer experiences
Positive feedback
Many users praise MacPaw’s customer support for being responsive, clear and helpful, with polite communication and quick resolutions.
Customers frequently report satisfaction with software usability and reliability for routine Mac maintenance.
Common complaints
Some reviewers report billing issues, including unexpected or duplicate charges and difficulties stopping recurring billing.
Other negative feedback includes frustration with delays or obstacles during cancellation and disputes about "lifetime" licence upgrade eligibility.
Documentation checklist
Before contacting support
- Order confirmation or receipt (date, order number, billing amount).
- Account email or activation code used for the purchase.
- Screenshot or bank statement showing the charge, if disputing billing.
What to include in a refund request
- Clear subject line: "Request a refund - [Product] - [Order #]".
- Short description of the problem and the desired resolution (refund or cancellation confirmation).
- Any supporting screenshots and the date of purchase.
Common mistakes
Not checking purchase channel
Confusing purchases made via the MacPaw Store with App Store purchases can delay refunds, because Apple handles App Store refunds separately.
Always confirm whether your purchase was through macpaw.com or the Apple App Store before contacting support.
Missing documentation or timing out
Failing to keep receipts, order numbers or activation codes makes verification slower and can affect refund eligibility under the 30‑day window.
Also, waiting past the 30-day refund window for MacPaw Store purchases may make a refund request ineligible.
Comparative recap
At-a-glance comparison
| Item | MacPaw Store | Apple App Store |
|---|---|---|
| How to cancel | Sign into MacPaw Account or Subscription Manager → Cancel Subscription | App Store app → Account → Manage Subscriptions → Cancel |
| Refund process | Request via MacPaw Support within 30 days (subject to exceptions) | Request refund through Apple’s report-a-problem / Apple Support |
| Access after cancellation | Access remains until end of paid period | Access remains until end of paid period |
After cancelling
Confirmations to expect
After you cancel, keep a copy of the cancellation confirmation and check your MacPaw account or Apple subscription page for the updated status.
If billed incorrectly after cancellation, gather documentation and contact support promptly.
Useful official links
- MacPaw Support: https://macpaw.com/support
- MacPaw Store: https://macpaw.com/store
- Manage Apple subscriptions: https://support.apple.com/en-ae/HT202039
- Apple refunds and reporting problems: https://support.apple.com/en-ae/HT204084
- UAE Consumer Protection information: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection
Address
Corporate address
MacPaw, Inc.
601 Montgomery Street, Suite 1400, San Francisco, California 94111, United States
Support reminder
For account-specific issues, always open a ticket via MacPaw Support with the documentation checklist above.
For App Store purchases or billing handled by Apple, use Apple Support channels first.
Similar cancellation services
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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