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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mailjet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Mailjet: Easy Method
What is Mailjet
Overview
Mailjet is a cloud-based email marketing and transactional email platform that helps businesses design, send, track and optimize email campaigns and automated messages.
It offers a web dashboard, APIs, templates, segmentation, and deliverability tools aimed at marketers and developers.
Who uses it
Typical users include small-to-medium businesses, e-commerce teams, and product developers who need reliable bulk and transactional email delivery.
Mailjet provides tiered plans (Essential, Premium) to suit different sending volumes and feature needs.
How to cancel Mailjet
Cancel or terminate an account (self-service)
- Sign in to your Mailjet dashboard.
- Go to Account Settings → Downgrade to move from a paid plan to the Free plan (takes effect at the end of the current billing cycle).
- To permanently delete the account, go to Account Settings → Terminate my Mailjet account. Permanent deletion cannot be undone.
When you must contact support
- Contracted or custom / enterprise accounts cannot self-terminate; contact your account manager or submit a support ticket for termination.
- For billing disputes, double payments, or special refund requests, open a ticket via Mailjet Support or contact your account manager.
Official deletion and subscription management documentation: Delete account, Subscription management.
What happens when you cancel
Access and features
If you downgrade to the Free plan, the change takes effect at the end of the current billing cycle and paid features are preserved until then.
After permanent account termination you will lose access to the dashboard, sending, and APIs immediately once deletion completes.
Data retention and backups
Account termination is permanent; export any contact lists, templates, logs, and reports before deleting your account.
If you have compliance or archival needs, download and store your data prior to termination.
Will I get a refund?
General refund policy
Mailjet does not provide refunds for prepaid monthly or annual subscriptions in normal circumstances.
Plan downgrades and early cancellation of annual plans do not trigger refunds.
Exceptions and how to request
- Refunds may be considered for double payments or verified technical service interruptions.
- To request a refund in an eligible case, contact Mailjet Support or your account manager and provide billing evidence.
See Mailjet's refund guidance: Refunds & billing.
Mailjet plans and pricing
Price notes
Below are estimated AED prices converted from Mailjet's USD list (conversion ~1 USD = 3.67 AED). Mailjet does not publish official AED rates; confirm on the platform before purchase.
Prices and features are subject to change; this table shows commonly available tiers and sample monthly/annual costs.
| Plan | Period | Estimated Price (AED) | Key features |
|---|---|---|---|
| Essential (15k emails) | Monthly | ≈ AED 62.4 / month | 15,000 emails, no Mailjet logo, online support, segmentation, 500 previews & validations, 1 subaccount, AI content |
| Essential (15k emails) | Annual | ≈ AED 674.6 / year | Same as monthly, with ~10% discount (annual billing) |
| Essential (50k emails) | Monthly | ≈ AED 135.8 / month | Higher sending volume |
| Premium (15k emails) | Monthly | ≈ AED 99.1 / month | Advanced stats, automations, A/B testing, landing pages, 2,000 previews, multi-user, priority support |
| Premium (50k emails) | Monthly | ≈ AED 202.0 / month | Higher volume Premium tier |
| Premium (100k emails) | Monthly | ≈ AED 385.4 / month | Premium tier; dedicated IP availability |
| Premium (250k emails) | Monthly | ≈ AED 917.5 / month | Higher Premium volume tier |
| Premium (500k emails) | Monthly | ≈ AED 1,724.9 / month | Top-tier Premium volume |
Your consumer rights in United Arab Emirates
General position
Mailjet's published terms do not indicate a statutory 14-day right of withdrawal or general automatic refund period for subscriptions.
UAE consumer protection law provides remedies for unfair commercial practices, but specific rights for software subscriptions depend on contract terms and circumstances.
Practical steps if you have a dispute in UAE
- Document transactions, invoices, and communication with Mailjet support.
- Raise a formal support ticket with Mailjet and request escalation or an account manager review for billing issues.
- If unresolved, consult local consumer protection resources or your card issuer for charge disputes under applicable UAE rules.
Customer experiences
Positive feedback
Many users praise Mailjet for responsive individual support agents and an easy-to-use interface for campaign building and deliverability tracking.
Users in the UAE report generally favorable ratings for ease of use, features, and value for certain plan sizes.
Negative feedback
Some customers report abrupt account suspensions or blocks without prior notice, which can disrupt business operations.
There are recurring complaints about slower or less helpful support after suspension incidents; escalate to an account manager if you encounter this.
Documentation checklist
Before cancelling
- Export contact lists, templates, and campaign reports.
- Save API keys, SMTP credentials, and any automation configurations you may need later.
- Record current billing period and invoice numbers for reference.
Useful official links
Common mistakes
Not exporting data
Example: Users often delete their account without exporting contact lists or campaign reports and cannot recover that data later.
Always export important data (CSV, templates, reports) before termination.
Assuming automatic refunds or immediate cancellation
Example: Expecting a pro‑rata refund after downgrading or cancelling an annual plan can lead to surprise charges.
Read billing terms and confirm when changes take effect; downgrades usually apply at the end of the billing cycle and annual fees are non‑refundable.
Comparative recap
Quick comparison
The table below summarizes cancellation ease, refund likelihood, and estimated monthly cost for representative Mailjet plans.
How to use this table
Use this snapshot to decide whether you need premium features or prefer lower-cost Essential plans with fewer guarantees for refunds or priority support.
| Plan / Tier | Cancellation method | Refund likelihood | Est. monthly (AED) |
|---|---|---|---|
| Essential (15k) | Self-service downgrade or account deletion | Low (no refunds except double payment/interruptions) | ≈ AED 62.4 |
| Premium (15k) | Self-service downgrade; contact for enterprise | Low; priority support may help billing issues | ≈ AED 99.1 |
| Enterprise / Contract | Requires account manager / Support involvement | Case-by-case; governed by contract | Contact for pricing |
After cancelling
Immediate actions
- Confirm cancellation via the Mailjet dashboard or support ticket and save confirmation emails.
- Check that any scheduled sends, automations, or API integrations are disabled to avoid errors.
Further support and recovery
If you need assistance after cancelling, open a support ticket or contact your account manager for possible account restoration options (if available) or data export help.
Official support and subscription resources: Mailjet Help Center.
Address
Corporate address
Mailjet (corporate mailing address): 43 rue de Dunkerque, 75010 Paris, France.
Contacting Mailjet
For account-specific actions, use the Mailjet dashboard support or your account manager. For documentation, see the Mailjet Help Center: Mailjet Help Center.
FAQ
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