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Cancel MAILTRACK
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mailtrack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mailtrack: Easy Method
What is Mailtrack
Overview
Mailtrack is an email tracking service designed mainly for Gmail users that shows when recipients open messages and click links.
The service is offered as a browser extension and as a web-based offering (Mailsuite®) with free and paid subscription tiers.
How it is provided
Mailtrack operates via an extension linked to your Gmail account and a separate web product (Mailsuite®) with its own terms and controls.
Mailtrack acts as a service provider for email tracking and has distinct cancellation and refund rules depending on how you subscribed.
How to cancel Mailtrack
Cancel via the Mailtrack extension (recommended)
- Open Gmail in the browser where Mailtrack is installed and access the Mailtrack extension settings.
- Go to Account or Preferences inside the extension and click “Cancel” to stop the Premium subscription immediately.
- After cancelling, the subscription remains usable until the end of the current billing period.
- For the extension's official site visit mailtrack.email.
Cancel for web-based Mailsuite® and other cases
- Web (Mailsuite®) subscriptions may require contacting Mailtrack support or following the Terms of Service; a clear self-service cancel option is not always published.
- If you subscribed via the App Store or Google Play, cancellations are often handled through those platforms or via the provider - Mailtrack’s public terms do not specify a platform-specific flow.
- Consult the Mailsuite® Terms for guidance: mailtrack.com - Terms.
What happens when you cancel
Access and service period
When you cancel a Premium subscription via the extension, your account is downgraded but your paid features remain available until the end of the current billing period.
Immediate downgrades (loss of paid features) are possible only after the period ends; verify your account status in settings.
Data and tracking after cancellation
Mail tracking features cease according to your account status once the paid period ends or if you remove the extension.
Account data retention and deletion follow Mailtrack’s policies; contact support if you need data removal or privacy actions.
Will I get a refund?
Refund rules for Mailsuite® (web)
The web-based Mailsuite® allows a refund if you terminate within seven (7) calendar days of purchase and the service has not been materially used, activated, or integrated.
No refunds are guaranteed after that period or if the service has been materially used. See the Terms: mailtrack.com - Terms.
Refund rules for Mailtrack extension (mailtrack.email)
For Premium subscriptions purchased via the Mailtrack extension/site, there is a 30-day full refund window - contact Mailtrack support to request a refund.
Refund eligibility may be denied if the service has been substantially used; contact support via the official site: mailtrack.email.
Mailtrack plans and pricing
Summary table
| Plan | Price (USD) | Billing period | Features |
|---|---|---|---|
| Free | USD 0.00 | Monthly | Unlimited tracking, real-time notifications, Mailtrack branding |
| Pro | USD 1.99 | Monthly | All Free features, link tracking, full tracking history, no branding |
| Advanced | USD 4.99 | Monthly | All Pro features, individual group tracking, campaigns, reports |
| Advanced+ | USD 9.99 | Monthly | Team collaboration features |
| Premium (official site) | USD 5.99 | Monthly | Premium features including removal of branding, mobile tracking |
| Premium (yearly billing) | USD 2.99 | Monthly (billed annually) | Same as Premium, at discounted annual rate |
Pricing notes
Prices above are the official USD amounts found in Mailtrack materials. No verified AED-specific pricing for UAE was located for 2024/2025.
If you purchased via the App Store / Google Play your billed amount may reflect local storefront pricing and currency conversion. Check those stores for exact local charges.
Your consumer rights in United Arab Emirates
General statutory rights
UAE consumers may have statutory rights under local consumer protection laws, such as the ability to seek remedies for faulty or misdescribed services.
Local cooling-off periods or specific rights can vary; Mailtrack’s own terms do not explicitly substitute local law.
How to exercise rights and escalate
- If you believe Mailtrack breached terms or local consumer law, keep receipts and raise the issue with Mailtrack first via official support channels.
- For UAE government guidance see the official consumer portal: UAE Government - Consumer Protection.
Customer experiences
Positive feedback
Users often praise Mailtrack for ease of use, simple tracking, and useful notifications that support follow-ups.
Reviewers on business software sites note useful free tier features and helpful tracking reports.
Negative feedback
Common complaints include poor or slow customer support, inconsistent tracking in some cases, and difficulty obtaining refunds or cancellations.
Some reviewers mention issues with deliverability, downgraded features, and frustrations when subscriptions are not clearly managed through the expected platform.
Documentation checklist
Essential records to collect before contacting support
- Account email and username used with Mailtrack.
- Order ID, transaction date, and payment method details (credit card, PayPal, App Store reference).
- Billing receipts, screenshots of subscription page, and any confirmation emails.
Additional useful documentation
- Copies of communications with Mailtrack support and timestamps of cancellation attempts.
- Evidence of service usage if disputing a refund (to show whether service was materially used).
- Link to Mailtrack terms or relevant help article you relied upon: mailtrack.com - Terms.
Common mistakes
Mixing subscription platforms
Users sometimes try to cancel in the App Store or Google Play while the subscription is managed directly by Mailtrack’s site; this causes confusion and failed cancellations.
Always check which platform processed the charge before initiating a cancellation or refund request.
Missing proof and late requests
Failing to keep receipts, order IDs, or screenshots can delay or prevent refunds, especially within short refund windows.
Delaying a refund request past the specified window (7 or 30 days depending on product) often removes eligibility.
Comparative recap
Quick comparison table
| Aspect | Mailtrack (extension / mailtrack.email) | Mailsuite® (web / mailtrack.com) |
|---|---|---|
| Cancellation method | Self-service in extension Account/Preferences; immediate cancel via extension settings. | May require contacting support or following Terms; no clear self-service path publicised. |
| Refund window | 30 days for Premium purchased via mailtrack.email (full refund possible). | 7 days if unused and not materially activated or integrated. |
| Platform billing | Direct on Mailtrack site; App Store/Play purchases may differ. | Web product billed via Mailtrack’s web terms; App stores may not apply. |
Takeaway
Verify where you purchased the subscription (extension site vs web vs app store) to follow the correct cancellation and refund rules.
Keep documentation and act promptly if you need a refund, since windows are limited and differ by product.
After cancelling
Next steps
- Confirm cancellation in your Mailtrack account settings and retain any confirmation messages or screenshots.
- If you requested a refund, follow up with support and provide all requested documentation promptly.
Helpful links
- Mailtrack main site (extension support): mailtrack.email
- Mailtrack / Mailsuite® Terms and refund rules: mailtrack.com - Terms
- Data subject rights for recipients (Mailtrack guidance): mailsuite.com - Data protection rights
Address
Company headquarters
Mailtrack (head office): 301 Carrer de Còrsega, Barcelona, Catalonia 08008, Spain.
Postal address
Use the above street address for formal correspondence; include your account details and order references when contacting support by post.