Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Metric Gurus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Metric Gurus: Easy Method
What is Metric Gurus
Overview
Metric Gurus is a subscription-based SaaS platform that helps businesses track, analyze, and optimize metrics in real time.
The service provides dashboards, reports, and alerting tools intended for teams that need continuous performance insight.
Where it operates
Metric Gurus maintains an official UAE-facing site at https://www.gurus.ae/ and serves customers globally via subscription channels.
Support and billing are handled through the company’s support contacts and, when purchased via an app store, through the store provider.
How to cancel Metric Gurus
Cancel directly via Metric Gurus (recommended)
- Email support@metricapp.co with your cancellation request. Mention your account email and subscription plan.
- Alternatively, send a written request to hello@gurus.ae for faster written confirmation in the UAE market.
- Processing time for direct cancellations: expect 5 - 7 working days for the request to be completed.
Cancel via app stores or other payment providers
- If purchased through Google Play: open Google Play Store → Profile → Payments & subscriptions → Subscriptions → find Metric Gurus → Cancel subscription.
- If you paid via PayPal, check PayPal’s Pre-approved payments section; some references indicate cancellation there, though Metric Gurus’ official site does not detail this route.
- For other payment methods, contact your payment provider or bank to stop recurring charges if needed.
What happens when you cancel
Account status and access
When cancellation is processed, Metric Gurus will switch your account to the free-forever plan as stated in the company policy.
Expect feature access to change according to the free plan limits; saved data and reports typically remain accessible but features may be restricted.
Renewals and timing
Cancellation requests are usually processed within 5 - 7 working days; do not assume an immediate refund or immediate service termination.
If you cancelled through an app store, renewals stop at the end of the current billing period; manage billing directly in the store for immediate stop.
Will I get a refund?
Standard refund policy
Metric Gurus’ policy allows you to request a refund within 14 days of purchasing a subscription plan by emailing support@metricapp.co.
The team typically responds within 5 - 7 working days to refund requests submitted within that window.
Exceptions and actions to take
- If you bought via Google Play, refunds must follow Google Play’s refund process and policies.
- If you experience unauthorized or persistent charges after cancellation, collect evidence and contact your payment provider to dispute the transaction.
- Keep a copy of your purchase receipt, cancellation confirmation, and communications when requesting refunds or filing disputes.
Metric Gurus plans and pricing
Pricing availability
No public, verifiable detailed pricing for paid tiers was available for Metric Gurus at the time of this guide.
Contact the vendor for up-to-date pricing and custom quotes.
How to request pricing
For accurate pricing and billing cycles, contact hello@gurus.ae or visit the official site at https://www.gurus.ae/.
Provide your business size and required features to receive tailored quotes.
| Plan | Price | Billing cycle | Notes |
|---|---|---|---|
| Free‑forever | Free | N/A | Default plan after cancellation |
| Paid plans | Contact for pricing | Contact for billing options | Contact hello@gurus.ae for details |
Your consumer rights in United Arab Emirates
Cooling-off and refunds
UAE consumer protection frameworks commonly provide a cooling-off period for online purchases, often 14 days for digital subscriptions.
Metric Gurus’ 14‑day refund window aligns with that general expectation for online purchases in the UAE.
Enforcement and dispute options
If cancellation is obstructed or you face unauthorized charges, you may escalate to your payment provider to dispute transactions.
You can also contact UAE consumer protection authorities via the government portal for guidance: UAE Consumer Protection.
Customer experiences
Positive feedback
There are a small number of positive reviews praising Metric Gurus for accuracy and straightforward service.
These reports typically highlight ease of use and useful reporting features.
Negative feedback and complaints
Multiple sources report a high proportion of 1‑star reviews alleging difficult cancellations, unexpected charges, and misleading trial offers.
Security-rating services have flagged the service as suspicious in some reports; treat such feedback as a reason to retain evidence and monitor billing closely.
Documentation checklist
Essential documents to collect
- Purchase receipt or invoice showing date and amount.
- Subscription ID or account email used to register.
- Screenshots of billing entries, trial offers, and any “successful cancellation” messages.
Supporting evidence for disputes
- Copy of the cancellation request sent to support@metricapp.co or hello@gurus.ae.
- Bank or card statements showing recurring charges.
- Google Play or PayPal receipts if purchased through those platforms.
Common mistakes
Canceling through the wrong channel
Many customers try to cancel directly with the vendor when the subscription was bought through Google Play or another store.
If you purchased via a store, always cancel in that store to stop automatic renewals.
Not keeping evidence
Failing to save receipts, cancellation emails, or screenshots makes refund or dispute cases harder to resolve.
Always download or forward confirmation emails and keep transaction records until billing issues are fully resolved.
Comparative recap
Quick method comparison
Below is a concise comparison of cancellation routes and expected timelines to help you choose the fastest option.
Use the route that corresponds to how you paid for the subscription.
| Method | How to cancel | Refund eligibility | Typical processing time |
|---|---|---|---|
| Web / Direct support | Email support@metricapp.co or hello@gurus.ae with account details | Refunds within 14 days eligible per policy | 5 - 7 working days to process cancellation |
| Google Play | Cancel in Play Store → Subscriptions | Follow Google Play refund rules | Immediate stop at end of billing period; refunds via Google |
| PayPal / Other | Cancel pre‑approved payments in PayPal or contact payment provider | May be eligible; vendor site does not detail PayPal refunds | Varies by provider; escalate to bank if needed |
After cancelling
Follow-ups to expect
After submitting a cancellation request, wait for a confirmation email and note the processing timeframe (typically 5 - 7 working days).
If you do not receive confirmation, resend your request and keep timestamps of all attempts.
Useful links and next steps
- Official Metric Gurus site: https://www.gurus.ae/
- Google Play subscriptions help (if purchased there): Google Play - Cancel or change subscriptions
- UAE consumer protection information: UAE Consumer Protection
Address
Official UAE address
P.O. Box 859 The Springs, Dubai, United Arab Emirates
Use the address when sending formal written notices or postal correspondence about subscription disputes.
Contact options
- Email: support@metricapp.co and hello@gurus.ae
- Phone (UAE local contacts reported): +971 4 45 666 85 and +971 55 2825 417
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.