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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mindpal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Mindpal: Easy Method
What is Mindpal
Overview
Mindpal is a subscription-based personal development and mental wellness platform that offers guided meditations, brain training exercises, and productivity tools.
The service is delivered via web and mobile apps and uses recurring subscriptions for access to premium features.
Where it operates
Mindpal is available internationally, including users in the United Arab Emirates, through its website and app stores.
Subscriptions may be managed on the Mindpal website or through the Apple App Store and Google Play, depending on how you subscribed.
How to cancel Mindpal
Cancel via Web (recommended)
- Sign in to your account at mindpal.io.
- Go to Account or Subscription settings and choose Cancel Subscription.
- Confirm cancellation; cancellation takes effect at the end of your current billing period.
- If you prefer, email support at support@mindpals.com with your account details.
Cancel via App Store (iOS) or Google Play (Android)
- Open your device’s account subscriptions (Apple ID subscriptions on iOS; Google Play subscriptions on Android).
- Locate the Mindpal subscription and turn off auto-renewal at least 24 hours before the end of the current period.
- Cancellation will take effect at the end of the current billing period; you must manage refunds through the app distributor.
What happens when you cancel
Access and billing
After cancellation, you retain access to premium features until the end of your paid billing period.
No further subscription renewals will be charged once cancellation is processed.
Data and account status
Your account and any saved data typically remain available unless you request account deletion.
To remove your account or personal data, contact support with a deletion request; follow any identity verification steps required.
Will I get a refund?
Web purchases (Mindpal website)
Mindpal offers a 14-day money-back guarantee for subscriptions purchased via the web.
- Request a refund within 14 days of the initial purchase or renewal by contacting support.
- Approved refunds are processed within 5 - 10 business days.
App Store and Google Play purchases
Purchases made through Apple or Google must be refunded through the respective store refund procedures.
Mindpal cannot directly issue refunds for App Store or Google Play purchases and defers to those platforms' policies.
Mindpal plans and pricing
Pricing summary
The table below shows published in-app estimates and regional examples. Exact prices may vary by store, region, or promotions.
| Plan | Price (local example) | Period | Features | Notes |
|---|---|---|---|---|
| MindPal Pro (UAE, app estimate) | AED 18.99 | One-time / in-app purchase (subscription unclear) | Unlimited access to games & insights | AED price is a third-party AppTail estimate for UAE; check your App Store for exact pricing. |
| MindPal Pro (Saudi App Store examples) | SAR 19.99 - SAR 349.99 | One-time / in-app purchase | Unlimited access to games & insights | Price range shown for Saudi region; UAE App Store pricing may differ. |
Your consumer rights in United Arab Emirates
Key rights and protections
UAE consumer protection laws require clear pre-contract information, fair commercial practices, and remedies for defective or misrepresented services.
Where applicable, cooling-off or refund rights may apply to digital subscriptions; policies vary by vendor and platform.
How to escalate a problem
- Contact Mindpal support first at support@mindpals.com.
- If unresolved, you can file a complaint with the UAE Ministry of Economy Consumer Protection Division via economy.gov.ae.
Customer experiences
Positive feedback
Users commonly praise Mindpal for fast product iteration, flexible multi-agent workflows, useful AI features, and helpful community interaction.
Many reviews highlight time savings and strong automation capabilities in real use cases.
Negative feedback
Some users report occasional bugs, onboarding friction, and inconsistent agent outputs in certain scenarios.
There are also complaints about slow or unresponsive customer support in some reviews; expect variation in response times.
Documentation checklist
What to collect before cancelling
- Account email and username used for Mindpal.
- Subscription receipt or order number (web or App Store/Google Play receipt).
- Date of purchase, billing period, and payment method details.
Proof and follow-up
- Screenshots of your active subscription and cancellation confirmation (if available).
- Copies of communication with support and any refund receipts.
- Registered mail proof if you send a written termination by post.
Common mistakes
Missing the right cancellation channel
Example: Trying to get an App Store refund by emailing Mindpal support only - refunds for App Store/Google Play purchases must go through the store.
Tip: Always verify where you originally purchased the subscription (web vs device store) before requesting a refund.
Timing and auto-renewal errors
Example: Turning off auto-renewal too close to the billing cutoff - App Store/Google Play require auto-renewal off at least 24 hours before period end.
Tip: Cancel earlier than the last day of the billing period to ensure the change takes effect in time.
Comparative recap
Quick comparison
| Feature | Web (mindpal.io) | App Store / Google Play |
|---|---|---|
| How to cancel | Account settings on the website or email support. | Manage subscriptions in your device account settings. |
| Refunds | 14-day money-back guarantee; contact support for web refunds. | Refunds handled by Apple/Google according to their policies. |
| When cancellation takes effect | End of current billing period. | End of current billing period; disable auto-renewal ≥24 hours before period end. |
| Support contact | support@mindpals.com and web support. | Use Apple/Google support channels for billing disputes; vendor support for account issues. |
After cancelling
Immediate next steps
Save any important data or export settings before your access ends if you plan to leave the service.
Check your email for cancellation confirmation and retain receipts for finance records or refund follow-up.
Helpful links and contacts
- Mindpal Terms of Service: mindpal.io/terms-of-service.
- Mindpal support email: support@mindpals.com.
- UAE consumer information: economy.gov.ae.
Address
Corporate address
MindPals Inc., 447 Sutter St ste 405 520, San Francisco, CA 94108, United States.
Support contact
For cancellations, refunds, or account requests contact: support@mindpals.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.