Cancel MINDWAY online
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mindway service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Mindway: Easy Method
What is Mindway
Overview
Mindway is a subscription-based digital service focused on routine planning and mental-wellness support, offered as mobile apps and a web platform. It provides premium features behind paid plans and may be used by individuals for daily routines or by professionals for analytics.
How it is delivered
Mindway subscriptions can be purchased directly via the Mindway website or through app stores (Apple App Store and Google Play). Billing and renewal behavior depend on the purchase channel used.
How to cancel Mindway
Cancel a subscription purchased on the Mindway website
To cancel a subscription started on Mindway’s website, you must contact Mindway support and explicitly request cancellation.
- Send an email to hello@mindway.app or help@mindway.app with the subject "Cancel my Mindway subscription".
- Include the email you used to sign up, the date of purchase, and any transaction or invoice details.
- You may also use the contact form on the Mindway Help Center via https://mindway.ai/.
Cancel a subscription purchased via Google Play
If you subscribed through Google Play, cancel directly in the Google Play app; Google handles billing and renewals for those purchases.
- Open the Google Play app on your device.
- Tap your profile → Payments & subscriptions → Subscriptions → select Mindway → Cancel.
- Keep a screenshot or confirmation email from Google Play for your records.
Cancel a subscription purchased via Apple App Store (iOS)
App Store subscriptions auto-renew unless turned off before the renewal period. Manage or cancel through your Apple ID account settings.
- Open Settings → tap your name → Subscriptions → locate Mindway → Cancel Subscription.
- Turn off auto-renew at least 24 hours before the period ends to avoid the next charge.
Important notes about deleting the app or data
Deleting the Mindway app or removing personal data does not cancel any active subscription.
- You must follow the cancellation steps above for the channel you used to subscribe.
- Keep confirmation of cancellation for proof in case of future billing disputes.
What happens when you cancel
Access after cancellation
After cancellation, access typically continues until the end of the current billing period. You will not be charged for future periods after cancellation takes effect.
Renewal and billing
Auto-renewal stops for that subscription when cancellation is confirmed through the purchase channel. Billing for Apple or Google purchases is controlled by those platforms.
Data and account retention
Canceling a subscription usually does not delete your account or stored data automatically. You must request data deletion separately if you want personal information removed.
Will I get a refund?
Mindway refund policy (direct purchases)
Mindway generally maintains a no-refund policy for digital products unless the product is proven faulty. Refunds are considered case-by-case within 14 days of purchase with supporting visual proof.
- Contact Mindway support with visual proof (screenshots, receipts) if you believe the product is faulty or improperly delivered.
- Mindway will evaluate refund requests and communicate outcomes by email.
Refunds for App Store and Google Play purchases
If you purchased via Apple App Store or Google Play, refunds must be requested through those platforms’ official support processes.
- Apple refunds: request via Apple Support or your purchase history in App Store.
- Google Play refunds: request via Google Play Help or your order history in the Play Store.
Mindway plans and pricing
Pricing summary
The following prices reflect the UAE App Store listing for "Mindway: Daily Routine Planner" as of early 2026. Actual charges depend on store conversion and may vary.
Available plans
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Routine Planner Premium - 1 Week | AED 24.99 | Weekly | Premium weekly plan for routine planning |
| Routine Planner Premium - 1 Year | AED 149.99 | Annual | Premium annual plan for routine planning |
| Routine Planner Pro - 1 Month | AED 49.99 | Monthly | Pro monthly plan for routine planner |
| Routine Planner Pro - Lifetime | AED 149.99 | One-time / Lifetime | One-off lifetime access to Pro features |
Your consumer rights in United Arab Emirates
General consumer protections
The UAE has consumer protection frameworks that cover unfair commercial practices, defective products, and misleading advertising. Remedies can include refunds, repairs, or replacements depending on the case.
How this applies to digital subscriptions
For digital goods and subscriptions, outcomes depend on the vendor’s terms and the platform used for purchase. Evidence of faulty delivery or misrepresentation strengthens a consumer complaint.
Escalation and official complaint routes
If Mindway or the store does not resolve your issue, you can escalate to the UAE Ministry of Economy’s consumer protection services for help.
- Visit the official Ministry of Economy site for guidance and complaint forms: https://www.economy.gov.ae/.
- Keep records: purchase receipts, correspondence, screenshots, and cancellation confirmations to support your complaint.
Customer experiences
Positive feedback
Some users report a satisfactory trial experience, noting a 7-day trial that allowed them to evaluate the app and find it easy to follow and rewarding.
Negative feedback
Numerous users report unexpected charges after trials, difficulty cancelling, or slow refund responses. Complaints often reference related apps/trials and auto-renewal issues.
Takeaway from reviews
Keep careful records of trial start dates, confirmation emails, and cancellation messages. When possible, subscribe via a platform you can manage easily to reduce dispute friction.
Documentation checklist
What to gather before you contact support
- Order receipt or invoice (email or app store order number).
- Account email used to subscribe.
- Date and method of purchase (Web, Apple, Google Play).
- Screenshots of billing, trial start, or unexpected charges.
What to include in your cancellation request
- Clear statement: "Cancel my Mindway subscription".
- Account email, plan name, purchase date, and any transaction IDs.
- Attach supporting screenshots and request a confirmation of cancellation in writing.
Common mistakes
Assuming deleting the app cancels subscription
Many users delete the app thinking this stops billing. This does not cancel the subscription; you must cancel through the purchase channel or Mindway support.
Missing deadline to stop auto-renewal
For App Store subscriptions, cancel at least 24 hours before the renewal time. For other channels, check the exact billing cycle to avoid being charged for the next period.
Not keeping proof of cancellation
Failure to keep cancellation confirmation or screenshots can make disputes harder to resolve. Always save emails and take screenshots of confirmation pages.
Comparative recap
Quick comparison of cancellation routes
| Purchase Channel | How to Cancel | Refund Path | Notes |
|---|---|---|---|
| Mindway website (direct) | Email hello@mindway.app or help@mindway.app; include account and purchase details | Request to Mindway support; case-by-case within 14 days with proof | Preferred: email for fastest processing |
| Google Play | Google Play app → Profile → Payments & subscriptions → Subscriptions → Mindway → Cancel | Request refund via Google Play Help | Google controls billing and refunds |
| Apple App Store | Apple ID settings → Subscriptions → Mindway → Cancel | Request refund via Apple Support | Turn off auto-renew at least 24 hours before period end |
After cancelling
Confirm cancellation
Save the cancellation confirmation email or screenshot. Verify that auto-renewal has been turned off in your App Store or Google Play account if relevant.
Further steps if billing continues
If you are billed after cancellation, gather your documentation and contact Mindway support first. If unresolved, escalate to the platform (Apple/Google) and then to UAE consumer protection authorities if necessary.
Helpful links
- Mindway official website and support: https://mindway.ai/
- Apple Support (subscriptions & refunds): https://support.apple.com/
- Google Play Help (subscriptions & refunds): https://support.google.com/googleplay/
- UAE Ministry of Economy - Consumer Protection: https://www.economy.gov.ae/
Address
Company contact address
Mindway (DEEP FLOW SOFTWARE SERVICES - FZCO) records list a company address in Denmark: Aabogade 15, Aarhus, 8200, DK.
Support emails
Use these official support contacts when requesting cancellation or refunds: hello@mindway.app and help@mindway.app.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.