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I hereby notify you of my decision to terminate the contract relating to the Musescore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Musescore: Easy Method
What is MuseScore
Overview
MuseScore is a music notation application and online score library that offers both free software and paid Pro subscriptions with additional features.
Subscribers get access to a larger score library, advanced playback and learning tools, and cloud features for sharing and syncing scores.
Who this guide is for
This guide is for users located in the United Arab Emirates who want to cancel MuseScore subscriptions, understand refund rules, and know their consumer rights.
It covers web, iOS, Google Play, email and phone cancellation options plus local consumer protection context.
How to cancel MuseScore
Cancel via the MuseScore website
- Go to musescore.com and log in to your account.
- Open Profile → Settings → Subscription → Cancel Subscription.
- After cancelling you keep access until the current billing period ends.
- Reference: official help article at MuseScore cancellation help.
Cancel via mobile stores, email or phone
- iOS/App Store: Cancel in iPhone Settings → Apple ID → Subscriptions → MuseScore → Cancel. See Apple's guide: Manage subscriptions on iPhone.
- Google Play: Open Google Play app → Profile icon → Payments & subscriptions → Subscriptions → MuseScore → Cancel. See Google Play help: Cancel subscriptions on Google Play.
- Email: Send a cancellation request from your registered email to support@musescore.com. Include the last 4 digits of the payment card and account details.
- Phone: Call +1 613 416 8568 (Mon - Fri, 9 AM - 6 PM EST) to request cancellation and ask for written confirmation.
What happens when you cancel
Access after cancellation
When you cancel, you retain paid features until the end of your current billing period.
No immediate loss of access occurs unless you cancel during a free trial or the platform indicates otherwise.
Account and data
Your MuseScore account and uploaded scores remain available unless you request deletion separately.
Removing payment methods or deleting the account may require contacting support or following account deletion steps in settings.
Will I get a refund?
Standard refund policy
MuseScore offers a 14-day refund window for new subscriptions purchased on the website. Partial-month refunds are generally not provided.
Free trials must be cancelled at least 48 hours before renewal to avoid charges.
Exceptions and disputes
- Unauthorized or accidental charges may be eligible for refunds - contact support to request review.
- Refund decisions can vary by purchase channel (web, Apple, Google Play) and the platform’s own rules.
- If a refund is refused, document the transaction and contact local authorities if you believe consumer law was breached.
MuseScore plans and pricing
UAE App Store prices (reference)
The table below lists common MuseScore plan prices shown in the UAE App Store or known listings. Some durations are not specified in storefront listings.
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| MuseScore Pro+ (Monthly) | AED 12.99 | Monthly | Full Pro+ subscription (monthly tier) |
| MuseScore Pro+ (Annual) | AED 204.99 | Annual | Full Pro+ subscription (annual tier) |
| MuseScore Pro | AED 79.99 | Not specified | Pro subscription (exact duration unspecified) |
| MuseScore Learn | AED 329.99 | Not specified | Learn subscription or bundle |
| Music Score Features | AED 19.99 | One-time | Single-item feature purchase |
| MuseScore Pro+ (Promotional) | AED 142.99 | Not specified | Alternate Pro+ pricing (promotional) |
| MuseScore Pro (Low-tier) | AED 8.99 | Not specified | Lower-priced Pro tier |
| MuseScore Learn (Alt) | AED 384.99 | Not specified | Alternate Learn pricing |
| MuseScore Learn (Low) | AED 42.99 | Not specified | Lower-tier Learn option |
| MuseScore Pro (Alt) | AED 14.99 | Not specified | Alternate Pro tier |
Your consumer rights in United Arab Emirates
Relevant UAE protections
UAE federal consumer protection laws (including Federal Law No. 15 of 2020 and related regulations) require transparent terms, fair billing and reasonable return or cancellation rights.
Digital services may be subject to local e-commerce rules; blanket "no refunds" clauses can be challenged if they conflict with statutory rights.
How to escalate in the UAE
- File complaints with the Ministry of Economy or the relevant Department of Economic Development when you suspect misleading or unfair practices.
- Official UAE government consumer guidance: UAE consumer protection (u.ae).
- Keep records of transactions, communications and screenshots to support any complaint.
Customer experiences
Positive feedback
Many users praise MuseScore for its notation quality, editing tools and the large library of user-contributed scores.
The core software remains popular among students, teachers and composers for free notation capabilities.
Negative feedback
Some users report issues with subscription enrollment - confusion when buying a single score can lead to unintended recurring subscriptions.
Other complaints include difficulties finding cancel buttons, limited refund responses and frustration with partial refunds.
Documentation checklist
What to prepare before contacting support
- Registered account email and username used with MuseScore.
- Order receipt, transaction ID and payment date.
- Last 4 digits of the payment card used for purchase (include in email as requested).
- Screenshots of billing, subscription page, and any confirmation messages.
Store-specific items
- If purchased via Apple, have your Apple receipt and Apple ID ready.
- If purchased via Google Play, have the Google Play order number and account email ready.
Common mistakes
Assuming cancellation is immediate
Many users expect immediate loss of access or immediate refunds after cancelling. In most cases you keep access until the billing period ends and refunds follow the stated policy.
Check the billing date and confirm the effective cancellation date in the account settings or support response.
Contacting the wrong channel
Submitting a cancellation request through an unofficial forum or from an unregistered email can delay processing.
Always use the registered account email, the official help center or store-managed subscription controls to avoid delays.
Comparative recap
Quick channel comparison
| Method | How to cancel | Refund eligibility | Access after cancel |
|---|---|---|---|
| Web (MuseScore.com) | Log in → Profile → Settings → Subscription → Cancel | 14-day refund window for new web purchases | Retain access until billing period ends |
| iOS (App Store) | iPhone Settings → Apple ID → Subscriptions → MuseScore → Cancel | Refunds handled by Apple; follow Apple's request process | Access typically continues until period end |
| Google Play | Google Play app → Profile → Payments & subscriptions → Subscriptions → Cancel | Refunds handled by Google Play; policies apply | Access typically continues until period end |
| Email / Phone | Email support@musescore.com or call support number | Support can review unauthorized charges or exceptions | Access usually continues unless otherwise stated |
After cancelling
Follow-up steps
- Save cancellation confirmation email or screenshot as proof.
- Check your next bank or card statement to ensure no further charges appear.
Useful official links
- MuseScore help article on cancellation: How to cancel MuseScore subscription.
- MuseScore main site: musescore.org.
- Contact support: support@musescore.com.
- UAE consumer protection information: UAE consumer protection (u.ae).
Address
MuseScore corporate address
MuseScore Ltd
Spyrou Kyprianou 84, Limassol 4004, Cyprus
Support contact summary
- Email: support@musescore.com
- Phone: +1 613 416 8568 (Mon - Fri, 9 AM - 6 PM EST)