Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nch Software service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Nch Software: Easy Method
What is Nch Software
Overview
Nch Software (also shown as NCH Software) is a company that develops a range of desktop and mobile applications for audio, video, image and business tasks. Their product family includes tools such as VideoPad, PhotoStage, Prism and other consumer and small-business applications.
Main functions
Products include one-time-license desktop apps and subscription services distributed direct from NCH or via third-party stores such as the Apple App Store and Google Play.
How to cancel Nch Software
Direct web purchases (NCH account or direct billing)
- Use the NCH refund/contact form for the fastest response: NCH refund page.
- Alternatively open a support ticket or email NCH support with your order number, license key and proof of purchase.
- For recurring subscriptions charged directly by NCH request cancellation via support; include the subscription ID and billing email.
App Store, Google Play and resellers
- If you bought via the Apple App Store or Google Play, you must request cancellation and refunds through the store - NCH cannot directly cancel those purchases.
- If you purchased through a third-party reseller, follow the reseller’s stated cancellation and refund procedure; contact the reseller first for faster resolution.
What happens when you cancel
Access and renewal
After cancellation, access depends on the product type: one-time licenses generally remain usable, while time-limited subscriptions usually stop after the paid period ends.
For recurring charges, cancellation stops future billing but does not always trigger an automatic refund.
Data and licenses
Your license keys, downloads and account data may remain available in your NCH account after cancellation for record-keeping.
Export any important project files or license receipts before completing cancellation if you need them for records.
Will I get a refund?
Standard refund policies
- NCH offers a 30-day money-back guarantee for direct purchases from their website. To request a refund use the official refund contact form: NCH refund page.
- The End User License Agreement (EULA) for some products (e.g., PhotoStage, Redwood) specifies a 14-day return-to-sender full refund right for direct web purchases: NCH legal & EULA.
Exceptions and reseller/store purchases
- Purchases made via the Apple App Store or Google Play are governed by the store’s refund and cancellation policies; contact Apple or Google for those refunds.
- If you bought through a reseller, refunds are handled by the reseller per their terms and not directly by NCH; see reseller terms or contact the reseller.
- Recurring subscription refunds managed by NCH depend on timing and NCH policy and are not guaranteed automatically.
Nch Software plans and pricing
Retail pricing example
Below is a reseller-provided retail price for a commonly purchased product in the UAE. NCH does not publish official AED pricing for all products directly.
Contact for other pricing
For current retail or subscription prices in AED, contact the reseller or NCH sales/support directly.
| Plan | Price (AED) | Period | Notes |
|---|---|---|---|
| VideoPad Master’s Edition | AED 130.00 | One-time | Reseller retail price (includes shipping/fees via reseller Whizz.ae) |
| Other NCH plans | Contact for pricing | Varies | No official NCH AED pricing located for 2024/2025 - contact NCH or reseller |
Your consumer rights in United Arab Emirates
Applicable rights and refunds
If you purchase directly from NCH you are covered by the company’s advertised 14-day EULA return option and their 30-day money-back guarantee for direct web purchases.
For purchases via app stores or resellers, use those platforms’ procedures; NCH’s direct refund policy normally does not apply.
Jurisdiction and legal notes
NCH’s legal terms indicate that, for non‑US residents, NCH Software Pty Ltd (Australia) may govern the customer relationship and that laws and courts of the Australian Capital Territory can apply: NCH legal.
For UAE-specific consumer protection questions consult the UAE Ministry of Economy consumer protection resources or local legal advice for binding guidance: UAE Ministry of Economy.
Customer experiences
Positive feedback
Many users praise NCH products for ease of use, affordability and straightforward feature sets for consumers and small businesses.
Specific apps such as VideoPad and PhotoPad are frequently noted as accessible and suitable for quick editing tasks.
Negative feedback
Some users have reported limited advanced functionality, export quality issues for certain projects, and occasional difficulty obtaining refunds or prompt customer-service responses.
Common complaints include confusion over whether NCH or a store/reseller controls a purchase and disputes over auto-renewals and refunds.
Documentation checklist
Required documents
- Order number or invoice from your purchase.
- License key or activation code (if supplied).
- Billing email and the payment method used (last 4 digits of card or transaction ID).
Optional but helpful items
- Screenshots of purchase confirmation, receipts, or app-store receipts.
- Any correspondence with NCH, the app store or the reseller about the issue.
- Short description of the problem or reason for refund request (with dates).
Common mistakes
Timing and window errors
Waiting beyond the 14-day EULA return window or the 30-day money-back period can reduce refund eligibility.
Always check purchase timestamps and submit refund requests promptly to preserve options.
Process and contact errors
Contacting the wrong party is common: app-store purchases must be handled through Apple/Google, while direct NCH purchases go to NCH support.
Also remember to cancel recurring billing before the next renewal to avoid an unwanted charge; cancelling does not always trigger an immediate refund.
Comparative recap
Quick comparison
The table below summarizes how cancellation, refund and jurisdiction differ by purchase channel.
Key takeaways
Follow the cancellation route for the channel where you bought the software for the fastest resolution.
| Purchase method | How to cancel | Refund eligibility | Jurisdiction / notes |
|---|---|---|---|
| Direct from NCH website | Use NCH refund form or support; request cancellation of subscriptions via NCH support. | 30-day money-back guarantee; some EULAs allow 14-day full-return. | Governed by NCH terms; international customers may be under NCH Software Pty Ltd (Australia). |
| Apple App Store / Google Play | Cancel and request refund through the respective store (Apple/Google). | Subject to store refund policies; NCH cannot directly refund store purchases. | Follow Apple/Google terms and dispute resolution channels. |
| Third-party reseller | Contact the reseller for cancellation and refund per their policy. | Reseller policies apply; NCH direct refunds may not be available. | Check reseller terms and receipts for local consumer protections. |
After cancelling
Next steps
Save confirmation of cancellation and any refund confirmation emails for your records.
Check your bank or card statement for the refund timing; store or bank processing can take several days to weeks.
Support and helpful links
- NCH refund page and contact form: https://www.nchsoftware.com/general/refund.html
- NCH legal & EULA information: https://www.nchsoftware.com/general/legal.html
- Photostage license terms example: Photostage license terms
Address
Primary customer service address
NCH Software, Inc. 6120 Greenwood Plaza Blvd Greenwood Village CO, 80111 USA.
Legal contact note
For non‑US jurisdictional matters NCH’s terms reference NCH Software Pty Ltd (Australia); consult the NCH legal page for details: NCH legal.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.