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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Otter service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Otter: Easy Method
What is Otter
Service overview
Otter is an AI-powered transcription service that converts speech from meetings, lectures, and interviews into searchable text and summaries.
It is delivered as a subscription SaaS with web and mobile apps and integrations for common meeting platforms.
Intended users
Otter is used by individuals, students, professionals, and teams who need automatic notes, transcripts, and meeting summaries.
Plans range from a free Basic tier to paid Pro (monthly or yearly) and higher-tier business offerings.
How to cancel Otter
Cancel via web (recommended)
- Sign in as an admin at Otter.ai.
- Go to Profile / Account Settings → Plan tab → Cancel Plan.
- Cancellation is non‑immediate: the subscription remains active until the end of the billing period.
- You can also choose to pause the plan; pausing takes effect at period end.
- Cancel at least 24 hours before the next billing date to avoid being charged for the next period.
Cancel via mobile stores
- Apple App Store (iOS): On iPhone/iPad open Settings → tap your name → Subscriptions → select Otter.ai → tap Cancel Subscription → confirm.
- Google Play (Android): On your Android device or browser open Google Play subscriptions → select Otter.ai → tap Cancel subscription → follow instructions.
- Otter cannot cancel App Store or Google Play subscriptions for you; you must use those platforms.
Cancel by contacting Otter
- Email support at support@otter.ai to request assistance or confirmations of cancellation.
- Postal requests can be sent to the corporate address (see Address section below), but online cancellation is fastest and recommended.
What happens when you cancel
Access and billing
When you cancel, your paid features remain available until the end of your current billing period.
After the period ends, your subscription will not renew and access to paid features will stop.
Data, exports and account status
Your account and previously created transcripts typically remain accessible on the account, subject to plan limits.
Export any important transcripts and notes before downgrade or expiry to ensure you retain copies.
Will I get a refund?
Otter web subscriptions
Otter’s Terms of Service state that Otter does not offer refunds for purchased subscriptions bought directly through Otter.
This means refunds for web purchases are not routinely available.
App Store and Google Play purchases
- For subscriptions bought through Apple or Google, refunds and cancellations are handled by those platforms.
- Contact Apple or Google support or use their refund request flows; Otter cannot directly issue those refunds.
Otter plans and pricing
Common plans
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Basic | Free | Ongoing | Limited transcription features |
| Otter Pro (monthly) | AED 64.99 | Monthly | Unlocks Pro features via in-app purchase |
| Otter Pro (yearly) | AED 399.99 | Annual | Unlocks Pro features via in-app purchase |
Notes on pricing
Basic plan is free. Business and Enterprise pricing may not be listed in AED and can require direct contact with Otter sales.
Prices for App Store or Google Play purchases may vary by store taxes and regional pricing.
Your consumer rights in United Arab Emirates
Cooling-off period
Under UAE consumer protection law, certain remote purchases may carry a 14‑day cooling‑off period allowing cancellation and refund.
However, if the service is delivered immediately and the provider states no refunds, the right to a refund can be limited.
How this applies to Otter
- If you bought directly from Otter and used the service immediately, Otter’s no‑refund policy may apply.
- If you bought via Apple or Google, platform-specific refund rules apply and may offer additional options.
- For official UAE guidance, see the UAE government consumer protection information: UAE Consumer Protection.
Customer experiences
Positive feedback
Users in UAE reviews note Otter is inexpensive, easy to use, and useful for meeting integration, annotation, and summaries.
Capterra ratings show generally favorable scores for value and ease of use.
Common complaints
Negative feedback often cites inconsistent transcription accuracy and summaries that sometimes lack depth.
Global complaint themes include billing confusion, difficulty cancelling via some channels, and mixed experiences with customer support responsiveness.
Documentation checklist
Must-have documents
- Account email and username used for the Otter account.
- Subscription receipts or invoice showing purchase date and billing period.
- Subscription ID or order number from Otter, Apple, or Google Play.
Optional but helpful
- Screenshots of subscription status and cancellation confirmation screens.
- Exported transcripts or important notes before cancelling.
- Any correspondence with Otter or store support, including support@otter.ai replies.
Common mistakes
Timing errors
Waiting until within 24 hours of the next billing date can result in an unwanted renewal charge.
Always check your billing cycle and cancel 24 hours or more before renewal to avoid re‑billing.
Using the wrong cancellation channel
Trying to cancel an App Store or Google Play subscription directly from Otter’s website will not work for store‑managed subscriptions.
Make sure you cancel via the same platform used to purchase (Apple or Google) or follow the web account flow if purchased from Otter.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Who controls refunds | Effective date | Recommendation |
|---|---|---|---|---|
| Web (Otter.ai account) | Profile / Account Settings → Plan → Cancel Plan | Otter (no routine refunds) | End of current billing period | Cancel online as admin; export data first |
| Apple App Store (iOS) | Settings → Your name → Subscriptions → Otter.ai → Cancel | Apple (use Apple refund flow) | End of current billing period | Use Apple subscriptions page for cancellation/refund |
| Google Play (Android) | Google Play → Subscriptions → Otter.ai → Cancel | Google (use Google Play refund flow) | End of current billing period | Use Google Play subscriptions for cancellation/refund |
Quick recommendation
Cancel through the same channel you used to subscribe for the fastest result.
For purchases via app stores, contact Apple or Google for refunds; for web subscriptions, follow Otter’s account settings and contact support@otter.ai for help.
After cancelling
Next steps
- Export any important transcripts and notes before your paid access ends.
- Verify cancellation by checking your account plan page and saving any confirmation screenshots or emails.
- For platform purchases, check your Apple or Google subscription status to confirm cancellation.
Support contacts and links
- Otter homepage and account management: https://otter.ai/
- Otter Help Center: https://help.otter.ai/
- Apple subscriptions and refunds: Apple - Manage subscriptions
- Google Play subscriptions and refunds: Google Play - Cancel subscriptions
- UAE consumer protection guidance: UAE Consumer Protection
Address
Corporate address
Otter.ai, Inc.
800 W El Camino Real, Suite 170, Mountain View, CA 94040, USA
Support email
For account or cancellation support contact: support@otter.ai
For purchases via Apple or Google, use those platforms' support channels for refunds and billing disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.