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Cancel PADDLE online
In 30 Seconds
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Paddle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Paddle: Easy Method
What is Paddle
Overview
Paddle is a payments and subscription management platform for software sellers. It handles checkout, billing, taxes, invoicing and some customer support functions for digital software sales.
Who uses it
Independent developers and SaaS companies use Paddle to sell subscriptions and one‑time digital licences globally. Paddle acts as the merchant or payment processor depending on the integration.
How to cancel Paddle
Preferred online method
- Log in to your Paddle.net account or visit Paddle's contact page and use the chat/lookup tools to locate your purchase.
- Use the chatbot or support interface to request cancellation and provide order or subscription details.
- Save the confirmation message or ticket ID that Paddle provides; they must confirm receipt without delay.
Other cancellation options
- Send a message via Paddle's official contact form: Paddle Contact.
- Email Paddle support if you have a support address from your invoice or seller communications. Postal cancellation is not documented and is not the preferred method.
What happens when you cancel
Access and service
If you cancel within the applicable consumer period, access to purchased digital content may be revoked if the content was delivered.
For subscriptions, cancellation generally stops future renewals; access duration depends on the seller’s terms (for example, you may retain access until the end of the current paid period).
Data and account handling
Paddle and the seller may retain transaction and account records for accounting, tax and fraud‑prevention purposes.
If you need data removal, request it directly through Paddle or the seller and follow their data‑deletion process.
Will I get a refund?
Standard refund rule
Consumers have a legal right to cancel within 14 days from the day after completion of the transaction for undownloaded or unused digital goods, and receive a full refund. See Paddle's consumer terms for details: Invoiced Consumer Terms.
Exceptions and processing
- Paddle may refuse refunds where there is evidence of fraud, refund abuse or manipulative behaviour.
- Refunds must be made within 14 days using the same payment method and without fees, when cancellation rights apply.
- Card refunds typically take 3 - 5 working days; PayPal refunds typically appear within 48 hours. Time limits apply (cards: <120 days; PayPal: <179 days).
- Wire transfers are generally not protected and refunds are at Paddle’s discretion for large amounts.
Paddle plans and pricing
Pricing summary
Paddle publishes a transaction fee model rather than fixed AED tiered prices. Localised AED amounts are calculated dynamically at checkout.
Standard checkout fees apply globally; VAT in the UAE is added at checkout where applicable.
Contact for exact rates
| Plan | Price | Period | Features |
|---|---|---|---|
| Pay-as-you-go (standard) | Contact for pricing (AED amounts calculated at checkout) | Per transaction | 5% + US$0.50 per checkout; 5% VAT added in UAE at checkout |
Your consumer rights in United Arab Emirates
Cancellation window
Consumers in the UAE have a 14‑day right to cancel digital purchases that are not yet downloaded or used. This mirrors the consumer protections referenced by Paddle.
Cancellation must be communicated to Paddle (for example via their Contact form); Paddle confirms receipt without undue delay.
Refund requirements
- When cancellation rights apply, Paddle must reimburse all payments within 14 days using the same payment method and without charging fees.
- Paddle may deny refunds for fraud, abuse or other legitimate reasons stated in their consumer terms.
- Different payment methods carry different processing timeframes and eligibility windows.
Customer experiences
Positive experiences
Many consumers report fast and easy cancellations through Paddle’s chatbot, with quick refunds and responsive handling of simple issues.
Users often praise the convenience of the self‑service interface and prompt confirmations.
Negative experiences
Some merchants report abrupt account terminations and extended holds on funds (sometimes reported as many months), followed by discretionary refunds and recovery actions by Paddle.
There are complaints about limited human support and strict enforcement of short cancellation windows in some cases.
Documentation checklist
What to prepare before cancelling
- Order number, invoice or subscription ID from your Paddle receipt.
- Payment method and date of transaction.
- Reason for cancellation and evidence if claiming unused/undownloaded content.
What to save after cancelling
- Confirmation message or ticket ID from Paddle support.
- Transaction refund reference and expected processing timeframe.
- Copies of any email correspondence with Paddle or the seller.
Common mistakes
Missing the cancellation window
Waiting beyond the 14‑day consumer cancellation window is a frequent mistake. After the window, refunds may be at Paddle’s or the seller’s discretion.
Poor documentation
Failing to keep receipts, order IDs or confirmation messages makes disputes harder to resolve. Always save the Paddle confirmation and any chat transcript.
Comparative recap
Quick comparison
| Topic | Paddle (consumer view) | Typical alternative providers |
|---|---|---|
| Consumer cancellation window | 14 days for undownloaded/unused digital goods | Often 14 days or provider-specific policies |
| Refund processing | Refund within 14 days; card 3 - 5 working days; PayPal ~48 hours | Processing times vary; many follow similar card/PayPal timelines |
| Support access | Chatbot and online contact forms; limited documented postal option | Some providers offer phone and broader human support options |
| Merchant risk handling | Paddle may hold funds and act at discretion for merchant accounts | Other platforms may have different escrow/hold policies |
After cancelling
Follow-up actions
Keep the cancellation confirmation and monitor your payment method for the refund within the stated timeframe.
If you do not receive the refund in time, contact Paddle with your ticket ID and transaction details.
Useful links
Address
Registered contact
3811 Ditmars Blvd # 1071, Astoria, NY 11105-1803, USA
Notes
This US address is listed for Paddle; use the online contact form or support channels above for cancellations and refunds in the UAE.
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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