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Cancel PANDA SECURITY online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Panda Security service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Panda Security: Simple Process
What is Panda Security
Product overview
Panda Security is a subscription-based cybersecurity suite that provides antivirus, firewall, VPN, and device protection services for home and business users.
Products are delivered via web account, desktop apps, and mobile apps; licensing options include monthly and multi-year plans with varying device counts and features.
Where services are managed
Subscriptions purchased directly from Panda are managed through your Panda account on the official website and through Panda support channels.
Purchases made through third-party stores (App Store, Google Play, or resellers) may be managed by those stores or sellers instead of Panda.
How to cancel Panda Security
Cancel online via your Panda account
- Sign in to your Panda account at Panda Security.
- Open Subscriptions or My Products, locate the active subscription, and select Cancel or Turn off auto-renewal.
- Confirm cancellation; your subscription will remain active until the end of the current billing period.
Cancel by email or post (written request)
- Send a written cancellation request by email to Panda support or by registered post to the company address. Include your order number, account email, and reason for cancellation.
- Keep copies of the sent email or postal receipt as proof. Follow up if you do not receive confirmation within a few business days.
- If you purchased through a reseller, contact the seller directly to cancel per their terms.
What happens when you cancel
Access after cancellation
When you cancel a Panda Security subscription purchased via the web, the cancellation becomes effective at the end of the current billing period.
You retain full access to features until the subscription expiry date; security updates will continue during that period.
Renewal and data
Auto-renewal will be disabled after cancellation; you will not be billed for subsequent periods unless you re-subscribe.
Account data such as licence keys, purchase history, and support records are normally retained per Panda's data policies; request data deletion if required.
Will I get a refund?
Web purchases (direct online orders)
Panda provides a 30-day refund period for direct online purchases. Refunds are processed to the original payment method at no cost to the user.
To request a refund, submit a written request with order details within 30 days of purchase and follow Panda's refund instructions.
Exceptions and third-party purchases
- There is no refund once a paid technical-support service has been used; Money-Back Guarantee services themselves may not be refundable.
- Purchases made via the App Store or Google Play are subject to Apple’s or Google’s refund policies, not Panda’s web refund policy.
- If you bought from a reseller, refunds must be requested from the seller according to their terms.
Panda Security plans and pricing
Available UAE pricing (retailer-sourced)
Below are UAE prices gathered from local retailers. Official Panda site lists USD prices; local AED offers may vary by seller and promotion.
Plans table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Panda Dome Advanced (1 device) | AED 39.00 | 1 year | Antivirus, firewall, 150 MB/day VPN, dark web scanner, parental controls |
| Panda Dome Complete (1 device) | AED 49.00 | 1 year | Advanced features plus cleanup, password manager, encryption |
| Panda Dome Advanced (3 licenses) | AED 206.00 | 3 years | Advanced protection for 3 devices over 3 years |
| Panda Dome Complete (10 licenses) | AED 330.00 | 2 years | Complete protection for 10 devices over 2 years |
| Panda Dome Advanced (1 license) | AED 110.00 | 3 years | Advanced protection for 1 device over 3 years |
Your consumer rights in United Arab Emirates
Relevant UAE law
The UAE Consumer Protection Law requires clear refund and cancellation terms from traders and protects consumer rights for faulty or misrepresented goods and services.
For official guidance, consult the UAE Ministry of Economy consumer protection resources.
How this applies to Panda purchases
- Direct web purchases: Panda’s 30-day refund and cancellation terms provide clear rights aligned with common consumer protections.
- App Store / Google Play purchases: Consumer recourse may be limited by the app stores’ own terms; follow Apple or Google procedures for refunds.
- Keep receipts, order IDs, and written cancellation requests to support claims under UAE law.
Customer experiences
Positive feedback
Many users report Panda is efficient, unobtrusive, and light on system resources while protecting online banking and browsing sessions.
Customer support has been praised in multiple testimonials for prompt and helpful responses from individual agents.
Negative feedback
Some users have reported serious technical issues after installing Panda, including system instability and driver conflicts.
Complaints also include delayed or ignored refund requests, confusing app interfaces, and problems when features promised (e.g., VPN) were not delivered as expected.
Documentation checklist
Essential documents to gather
- Order confirmation or invoice (showing date, product, price, order number).
- Account email and subscription ID from your Panda account.
- Screenshots or correspondence showing billing charges or failed support resolutions.
Helpful supporting items
- Proof of request (sent emails, postal receipts, or support ticket numbers).
- Any diagnostics or logs if cancelling due to technical failure, to support refund or complaint claims.
Common mistakes
Not cancelling before renewal
Users often forget to cancel before the auto-renewal date and are billed for the next period. Set calendar reminders and cancel several days before renewal.
Verify cancellation confirmation rather than assuming the action completed.
Purchasing via app stores without checking store policy
Buying through Apple or Google Play can limit your ability to use Panda’s web refund process. Check the store’s refund rules before purchasing to avoid surprises.
Also avoid deleting your account or app before requesting a refund, as stores or Panda support may need proof of purchase or logs.
Comparative recap
How channels compare
The table below summarises cancellation and refund differences between purchase channels to help UAE consumers choose the correct path.
Recap table
| Channel | How to cancel | Refund entitlement | Notes |
|---|---|---|---|
| Web (direct purchase) | Cancel in Panda account or written request to support | 30-day refund period; refunds to original payment method | Cancellation effective end of billing period; retain evidence of request |
| App Store (Apple) | Request cancellation/refund via Apple support | Subject to Apple refund policy | Apple handles refunds and billing; contact Apple for disputes |
| Google Play | Request via Google Play help or in-app purchase history | Subject to Google Play refund policy | Google manages billing and refunds for purchases through Play Store |
| Resellers / Retailers | Contact the seller for cancellation and refund procedures | Subject to reseller’s terms and local consumer law | Keep receipts and correspondence; reseller may be first point of contact |
After cancelling
Confirmations and follow-up
After you cancel, watch for a confirmation email or message that states the cancellation date and expiry date of service.
If you do not receive confirmation within a few business days, follow up with Panda support and keep copies of your communications.
Useful official links
- Panda Security official site and support: https://www.pandasecurity.com/EN/
- Apple refund and subscription help: Apple Subscriptions & Refunds
- Google Play refunds and subscriptions: Google Play Refunds
- UAE Ministry of Economy - consumer protection resources: https://www.economy.gov.ae/
Address
Company address
Panda Security (legal / corporate address): Gran Vía Don Diego López de Haro, 1, PLT.11. 48001 Bilbao, Bizkaia, Spain.
Use this address for registered postal cancellations or formal correspondence when required.
Contact recommendations
- Prefer email for speed and registered post for verifiable legal notices where required.
- Keep copies of all communications and receipts when sending cancellation requests to this address.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.