cancellation Percy: Step-by-Step Guide

What is Percy

Overview

Percy is a visual testing and review platform that automates UI testing by capturing visual snapshots during CI/CD workflows.

It helps teams detect visual regressions, review changes, and integrate visual checks into automated pipelines.

Core features

Key capabilities include automated snapshot capture, visual diffs, and integrations with common CI providers and version control systems.

Percy focuses on streamlining visual QA so design and engineering teams can review and accept UI changes faster.

How to cancel Percy

In-app and account cancellation steps

• Sign in to the Percy web console with an account that has billing or organization owner permissions.
• Navigate to Organization or Account Settings and look for Billing, Subscription, or Plan details.
• If an in-app cancel or downgrade option is available, follow the prompts to cancel or change your plan.
• Remove or rotate API tokens and disconnect CI integrations if you no longer want automated snapshots to run.

Contacting support or sales

• If you cannot cancel from the account UI, email support@percy.ai explaining your request and include your organization name and billing details.
• For commercial or enterprise contracts, contact sales@percy.ai for account- and contract-level termination guidance.
• As a written option, you may send a postal request to the provider's mailing address: PO Box 2662 Brentwood, TN 37024.

What happens when you cancel

Access and service continuity

After canceling, your paid subscription will typically remain active until the end of the current billing period.

Automatic renewal will be stopped and new billing should not occur after the period ends unless you re-subscribe.

Data retention and export

Percy may retain build snapshots, diffs, and project metadata for a period set by their data retention policy.

Export any important snapshots, test history, or configuration before the end of service to avoid accidental loss.

Will I get a refund?

Standard refund guidance

Percy’s official refund terms are determined by the account agreement or the terms of sale you accepted when subscribing.

Many SaaS providers do not automatically refund unused time on prepaid annual plans; contact support to request review.

Exceptions and dispute options

• If you believe there was billing error or duplicate charge, contact support@percy.ai with invoices and dates.
• For card or payment disputes, you can also contact your payment provider to raise a dispute if support cannot resolve the issue.
• Enterprise contracts may include specific termination and refund clauses - refer to your signed agreement.

Percy plans and pricing

Pricing summary

Official, up-to-date public pricing is not always listed on the site for every plan tier.

Contact Percy sales or support for a precise quote that matches your team size and usage.

How to get a quote

• Email sales@percy.ai for commercial pricing and enterprise quotes.
• Request a billing statement or quote through your Percy organization settings or account representative.

Your consumer rights in United Arab Emirates

Key consumer protections

In the UAE, consumers have the right to accurate information, fair contract terms, and remedies for undelivered or misrepresented services.

Digital services and subscriptions should be provided as described, and material changes to service should be communicated clearly.

How to seek remedies locally

• If you believe your consumer rights were breached, gather invoices, correspondence, and screenshots to support your complaint.
• You can escalate unresolved issues through the UAE consumer protection authorities or your local Department of Economic Development.
• For contractual or cross-border disputes, consult legal counsel familiar with UAE consumer and commercial law.

Customer experiences

Typical positives reported

Users often praise Percy for simplifying visual regression testing and for easy CI integration across common platforms.

The platform’s visual diffing and approval workflows are frequently cited as time-savers for design and QA coordination.

Common complaints and limitations

Some users cite pricing opacity for enterprise tiers and occasional learning curves when integrating with complex pipelines.

Others request clearer policies for data retention and cancellation/refund procedures - contact support early to avoid surprises.

Documentation checklist

Before you cancel

• Confirm who in your organization has billing ownership and authorization to cancel.
• Export snapshots, build logs, and any test artifacts you will need after service ends.
• Record recent invoices, payment method, and subscription ID for reference when contacting support.

What to include in your cancellation request

• Organization name, billing account email, subscription or invoice numbers, and the date you want the subscription to end.
• A clear statement requesting cancellation and any request for refund or data export assistance.
• Preferred contact method for confirmation (email) and any supporting documentation.

Common mistakes

Attempting cancellation from the wrong account

Example: a user tries to cancel using a personal account while the subscription belongs to an organization owner account.

Always verify billing ownership before requesting cancellation to avoid delays or failed requests.

Not exporting important data

Example: teams lose historical snapshots because they assumed data would be kept indefinitely after cancellation.

Always export or request an export of required artifacts before the subscription expires to prevent data loss.

Comparative recap

Quick comparison

Below is a concise comparison of Percy against other visual testing approaches to help with decision-making.

Use this as an at-a-glance guide; evaluate each tool against your workflow and CI environment.

After cancelling

Immediate next steps

• Confirm cancellation via the email confirmation from Percy support or the account console.
• Export or archive snapshots, test history, and configuration you may need for audits or re-enablement.
• Revoke API tokens and remove CI hooks if you no longer want automated runs.

Help and official resources

• Percy official site - product overview and contact points.
• Percy documentation - guides for setup, integrations, and troubleshooting.
• Email support: support@percy.ai and sales: sales@percy.ai.

Address

Mailing address

PO Box 2662 Brentwood, TN 37024

Use this address for written cancellation notices or contractual correspondence when required.

Notes on postal requests

When sending postal requests, include organization name, account identifiers, contact email, and a clear cancellation statement.

Keep copies of mailed documents and consider sending by tracked post for proof of delivery.