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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Photoroom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Photoroom: Easy Method
What is Photoroom
Overview
Photoroom is a SaaS photo-editing service that removes backgrounds and offers AI-powered retouching, templates, and batch export tools for product and studio-style images.
It is commonly used by e-commerce sellers, social media creators, and small businesses to create consistent, professional visuals quickly.
How it’s delivered
Photoroom is available as a Web App and as mobile apps distributed through the Apple App Store and Google Play Store.
Subscriptions and billing are handled by the platform where you subscribed: App Store, Google Play, or Photoroom Web (Stripe).
How to cancel Photoroom
Important principle
You must cancel through the same platform you used to subscribe; cancelling on the wrong platform will not stop billing.
Photoroom support cannot cancel App Store or Google Play subscriptions on your behalf.
Cancellation steps
- iOS (Apple App Store)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → find Photoroom → Cancel Subscription.
- Photoroom cannot access or cancel App Store orders for you.
- Android (Google Play)
- Open the Google Play Store app on your device.
- Tap your profile icon → Payments & subscriptions → Subscriptions → select Photoroom → Cancel subscription.
- Photoroom cannot manage Google Play cancellations for your account.
- Web (app.photoroom.com)
- Log in at the Web App.
- Open the Space menu → Your profile → Your billing → Manage your subscription → Cancel subscription → Confirm.
- Access typically remains until the end of the current billing or trial period.
- Help links
- Official cancellation instructions: Photoroom Help - Cancel your subscription.
What happens when you cancel
Access and renewal
After cancelling, you typically keep access to paid features until the end of your current billing period or trial.
Auto-renewal stops after the current period; you will not be billed again if cancellation is done correctly on the subscribing platform.
Data and account
Your account and uploaded images usually remain available, but some paid-only features may become inaccessible after expiry.
Exported assets you downloaded remain yours; check the Web App for any project retention or export limits after cancellation.
Will I get a refund?
Refund eligibility
Photoroom states refund requests must be made within 7 days of your last payment to be eligible.
Refunds are not guaranteed and may be refused for misuse or contract violations.
Platform-specific processing
- App Store purchases: refunds are handled by Apple; processing can take up to 30 days.
- Google Play purchases: refunds are handled by Google and typically complete within about 14 days.
- Web (Stripe) payments: refunds requested via the Web App are usually completed within about 10 days.
Note: Some in-app flows may show different windows (for example, internal messages about 14-day or 4-day windows). If you see errors, contact the platform or Photoroom support promptly.
Photoroom plans and pricing
Prices (AED) and billing
The table below lists the published plan names, AED equivalent prices, billing period, and key features as publicly provided.
Enterprise pricing is available via direct inquiry.
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| Pro (monthly) | AED 47.67 | Monthly | Advanced AI tools, batch exports, high-resolution exports |
| Pro (annual equivalent) | AED 27.54 | Monthly (billed annually) | Same as monthly, billed annually at lower effective rate |
| Max (monthly) | AED 128.41 | Monthly | All Pro features plus higher AI limits, advanced models, faster processing |
| Max (annual equivalent) | AED 77.03 | Monthly (billed annually) | Same Max features, billed annually at lower effective rate |
| Ultra (monthly) | AED 363.58 | Monthly | Highest AI credits, largest batch export limits |
| Ultra (annual equivalent) | AED 302.78 | Monthly (billed annually) | Same Ultra features, billed annually at lower effective rate |
Your consumer rights in United Arab Emirates
Cooling-off and fair terms
Under UAE consumer protection rules you may be entitled to a cooling-off period and protection from unfair contract changes.
Unilateral mid-contract reductions to benefits (for example, lowering export limits) may be considered unfair under local law.
Refunds and transparency
Refund eligibility windows (such as a stated 7-day policy) must be clearly communicated and applied consistently.
Hidden or difficult cancellation/refund processes may be challenged with UAE consumer authorities if not handled fairly.
Customer experiences
Positive highlights
User reviews praise Photoroom for easy background removal, professional templates, and efficient editing tools.
Some review sites report high scores for ease of use and value for money in specific local listings.
Common complaints
Other users report issues such as unexpected charges, difficult cancellations, and poor customer support responsiveness.
There are also reports of mid-term changes to subscription limits and aggressive upselling; check terms before subscribing.
Documentation checklist
What to prepare before cancelling
- Record the date and platform of your subscription purchase (App Store, Google Play, or Web).
- Gather receipts, order IDs, and screenshots of subscription status from Settings or Play Store.
What to include in refund requests
- Payment date, amount, and the email used for your Photoroom account.
- Reason for refund and any supporting screenshots or communication threads.
Common mistakes
Cancelling on the wrong platform
Many users try to cancel on the Web while their subscription is billed via Apple or Google. That does not stop future charges.
Always confirm the billing platform in your app store subscriptions list.
Missing refund windows and evidence
Waiting beyond the stated refund window (for example, more than 7 days) often leads to refusal or delays.
Not saving receipts or order IDs makes it harder to escalate or prove eligibility for a refund.
Comparative recap
Quick feature comparison
The table below summarizes plan tiers, monthly AED prices, and recommended use-cases to help you choose or cancel appropriately.
| Plan | Monthly AED | Best for |
|---|---|---|
| Pro | AED 47.67 (monthly) / AED 27.54 (annual equiv.) | Individual sellers, small shops needing regular high-res exports |
| Max | AED 128.41 (monthly) / AED 77.03 (annual equiv.) | Growing businesses needing higher AI credits and faster processing |
| Ultra | AED 363.58 (monthly) / AED 302.78 (annual equiv.) | High-volume e-commerce with large batch export and top AI limits |
After cancelling
Next steps
Confirm cancellation in the platform’s subscription screen and keep screenshots for your records.
Check that auto-renew is turned off in your App Store or Play Store subscriptions to avoid future charges.
Support and useful links
- Official cancellation guide: Photoroom Help - Cancel your subscription
- Refund policy and eligibility: Photoroom Help - Refund policy and eligibility
- Request a refund (platform notes): Photoroom Help - Request a refund
Address
Company address
Photoroom SAS, 229 Rue Saint‑Honoré, 75001 Paris, France.
For enterprise pricing or sales inquiries, contact Photoroom through their official website: photoroom.com.
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FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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