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cancellation Pivot: Easy Method
What is Pivot
Overview
Pivot is a subscription-based SaaS tool that automates creation of pivot tables for Excel, helping users aggregate, summarize and visualize large datasets quickly.
The service is delivered as a subscription with in-app purchase options shown in the UAE App Store and direct subscriptions via Pivot's website.
Who it's for
Pivot is aimed at business users, analysts and Excel power users who want faster pivot-table workflows and simplified data analysis.
It suits teams that value streamlined UX and reactive support, while integrations may require setup for more complex workflows.
How to cancel Pivot
Cancel on Web / direct via Pivot
- Log in to your Pivot account on the web (or follow account links in the app) and go to Billing or Subscription settings.
- Locate the active subscription and choose Cancel to stop auto-renewal before the renewal date.
- You can also send a cancellation request by email to [email protected] or mail a written cancellation letter to the postal address below.
Cancel via App Store or Google Play
- iOS (Apple App Store): Open Settings → Apple ID → Subscriptions, find Pivot and tap Cancel.
- Android (Google Play): Open the Google Play Store → Menu → Subscriptions, select Pivot and Cancel. Some Android cancellations can also be done inside the app if the app provides a direct link.
- Always cancel before the renewal date to avoid the next billing cycle.
What happens when you cancel
Access and renewal
When you cancel, auto-renewal is turned off. You will retain access for the remainder of the already-paid period unless otherwise stated.
To avoid being billed for another period, cancel before the subscription renewal date as shown in your account or app store.
Data and account status
Canceling typically does not automatically delete your account or data. Export any important reports, pivot tables or settings before access ends.
If you need data removal, contact support at [email protected] to request account deletion or retention details.
Will I get a refund?
Official refund policy
Pivot's stated policy is that all charges for services are non-refundable and non-recoupable.
This means standard requests for money-back through Pivot are typically declined unless otherwise specified in a separate agreement.
Exceptions and third-party stores
- Purchases made through Apple App Store or Google Play are subject to Apple/Google refund policies - request refunds via those platforms if eligible.
- If you believe an exceptional refund is warranted, contact [email protected] with full purchase details; any exception is at Pivot's discretion.
Pivot plans and pricing
Displayed in UAE App Store
The following in-app purchase options appear in the UAE App Store listing for Easy Pivot as shown in public listings.
Billing periods are not always specified in the listing; some higher-priced items appear to be annual bundles.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Pivot Point Premium+ | AED 18.99 | One-time in‑app purchase or unspecified subscription tier | Premium+ access (unspecified features) |
| Premium - Commodities, No Ads | AED 24.99 | One-time in‑app purchase or unspecified subscription tier | Commodities access, no ads |
| Pivot Point Unlimited | AED 34.99 | One-time in‑app purchase or unspecified subscription tier | Unlimited access (unspecified scope) |
| Pivot Point Premium+ (annual?) | AED 192.99 | One-time or annual (unspecified) | Premium+ (likely annual bundle) |
| Pivot Point Unlimited (annual?) | AED 344.99 | One-time or annual (unspecified) | Unlimited (likely annual bundle) |
Notes on billing periods
App listings do not consistently state whether an item is monthly or annual. Verify the billing period inside the app or during purchase confirmation.
If unsure, check your App Store / Google Play purchase receipt or your Pivot account billing history before cancelling.
Your consumer rights in United Arab Emirates
Governing law & jurisdiction
Pivot's terms state that governing law and jurisdiction are tied to DIEZA and IFZA in Dubai, UAE, with disputes resolved exclusively in Dubai courts.
This means contractual disputes may be subject to Dubai-based legal processes rather than UAE-wide consumer dispute channels.
How to raise disputes locally
- For payment or consumer-protection concerns, you may contact UAE consumer authorities (for example, the Ministry of Economy consumer protection services).
- If a contractual dispute arises, review Pivot's Terms and consider legal advice in the UAE or contacting the relevant Dubai authority referenced in your contract.
Customer experiences
Positive feedback
- Reviewers on Capterra UAE describe Pivot as intuitive, efficient and valuable with strong implementation support.
- Customers highlight good value for money, a streamlined UX and a reactive support team.
Common complaints
- Some users report a noticeable setup and learning curve, especially for integrations such as accounting systems that can require workshops and setup time.
- There are comments that a few basic functions feel unnecessarily complicated or less intuitive than expected.
Documentation checklist
What to include when cancelling
- Account email or username used for the Pivot subscription.
- Subscription ID or order/receipt number from App Store, Google Play or Pivot billing.
- Cancellation request date and the reason (optional but helpful).
Optional supporting documents
- Screenshot of the active subscription or renewal notice showing the next billing date.
- Proof of payment such as the App Store/Google Play receipt or bank statement entry.
Common mistakes
Missing the renewal date
A frequent error is cancelling after the renewal has already occurred. App stores and Pivot require cancellation prior to the renewal date to avoid the next charge.
Always check your account or receipt for the exact renewal date and calendar-remind yourself to cancel at least 24 hours beforehand.
Using the wrong channel
Cancelling on the website will not stop an App Store or Google Play subscription and vice versa. Use the channel where the purchase was made.
If you purchased via Apple ID, cancel only through Apple Subscriptions; if via Google Play, cancel through Google Play subscriptions or the in-app link where provided.
Comparative recap
Quick comparison
| Topic | Pivot (direct / web) | App Store / Google Play |
|---|---|---|
| Cancellation method | Cancel in account billing or email [email protected] | Cancel via Apple ID subscriptions or Google Play subscriptions |
| Refunds | No refunds (Pivot policy) | Refunds handled by Apple/Google per their policies |
| Billing clarity | Check Pivot account for exact terms | Receipts from store show purchase type; verify period there |
| Support | Contact [email protected] or Pivot support channels | Use Apple/Google support for store-related charge disputes |
Decision tips
If you purchased through an app store, handle cancellation and refund requests through that store first.
If you purchased directly and need help, email [email protected] and keep your purchase receipt and subscription ID handy.
After cancelling
Confirming cancellation
After you cancel, look for an email confirmation or a status change in your Pivot account indicating auto-renewal is off.
If you do not receive confirmation, contact [email protected] and provide your account and receipt details to confirm cancellation.
Helpful links & next steps
- Pivot official website - account and support resources.
- Apple Support - manage subscriptions and request App Store refunds.
- Google Play Help - manage subscriptions and request Google Play refunds.
Address
Corporate mailing address
38 Austin Street
Worcester, MA 01609-2420
Email contact
For cancellations, billing queries or account support, email: [email protected]
Include your account email, subscription ID and receipt when you contact support to speed up processing.
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Written by Hind Al Dhaheri
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.
FAQ
To cancel your Pivot subscription on the web, log in to your account, navigate to Billing or Subscription settings, locate your active subscription, and choose Cancel. You can also send a written cancellation request via email to [email protected].
To cancel your Pivot subscription via the App Store, open Settings, tap on your Apple ID, select Subscriptions, find Pivot, and tap Cancel. For Google Play, open the Play Store, go to Menu, select Subscriptions, find Pivot, and Cancel.
According to Pivot's official refund policy, all charges are non-refundable. If you purchased through the App Store or Google Play, you may request a refund through those platforms, as they follow their own refund policies.
When you cancel your Pivot subscription, you will retain access for the remainder of the paid period, but your account and data will not be deleted automatically. To ensure data retention, contact support at [email protected].
To avoid being charged for the next billing cycle, make sure to cancel your Pivot subscription before the renewal date shown in your account or app store. Always check your account for exact terms.