Cancellation Proton: Easy Method

What is Proton

Overview

Proton is a privacy-focused suite of online services including secure email (Proton Mail), a VPN (Proton VPN), cloud storage (Proton Drive), password manager (Proton Pass), and calendar.

Services are subscription-based and can be purchased directly from Proton or via third-party app stores. Proton emphasizes end-to-end encryption and user privacy.

Where subscriptions are managed

Direct subscriptions are managed through your Proton account dashboard at account.proton.me.

Subscriptions purchased through Apple App Store or Google Play are managed through those platforms, not directly in the Proton dashboard.

How to cancel Proton

Cancel via Proton web dashboard (recommended)

• Sign in to your account at account.proton.me.
• Go to Subscriptions or Billing, select the subscription you want to cancel, and follow on-screen cancellation steps.
• Confirm cancellation and retain any confirmation email or support ticket ID.

Cancel through app stores or support

• If you purchased via Apple App Store or Google Play, cancel and request refunds through Apple or Google (Proton cannot process those refunds).
• You may also contact Proton support for assistance at proton.me/support, or follow instructions on Proton's Terms at proton.me/legal/terms.
• For specific jurisdictions (for example German distance-selling rules), additional postal or written cancellation methods may be available - contact support if needed.

What happens when you cancel

Access and renewal

Cancelling a subscription stops automatic renewal at the end of the current billing period unless you cancel and request a refund within an eligible refund window.

Paid features typically remain available until the paid period expires.

Data and account consequences

After paid access ends, features tied to your plan (storage limits, advanced VPN servers, etc.) may be reduced to the free tier limits.

Important data (emails, files, vaults) is not usually deleted immediately; you should export or back up anything you need before downgrading.

Will I get a refund?

Proton refund policy (direct purchases)

Proton’s standard policy allows cancellation within 30 days of initial purchase for a full or prorated refund of unused service, processed within 30 days.

Refunds are generally limited to one per user and apply only to purchases made directly through Proton channels (website or Proton apps).

App Store / Google Play and exceptions

• Subscriptions purchased through Apple App Store or Google Play must be refunded through those platforms; Proton does not process refunds for those purchases.
• German distance-selling rules may provide a separate statutory 14-day right of withdrawal for private customers; contact Proton support for jurisdiction-specific processes.

Proton plans and pricing

Pricing table (AED)

Notes on pricing

AED pricing above is based on UAE App Store listings for Proton Drive and Proton Unlimited. Standalone VPN AED pricing was not located in available listings.

Prices may change; always confirm current regional pricing on Proton’s official site.

Your consumer rights in United Arab Emirates

General guidance

Proton’s published refund policy is a contractual term but does not replace local consumer protection laws in the UAE.

If you have a dispute, review your purchase records and Proton’s terms, and consult local consumer protection resources for digital goods and services.

Practical steps for UAE consumers

• Keep purchase receipts, order IDs, and confirmation emails as evidence.
• If you purchased via Apple or Google, contact their support first for refunds and cancellations.
• Consider contacting your bank or payment provider about charge reversals if platform/merchant remedies fail and local law permits.

Customer experiences

Positive feedback

Many users praise Proton for strong privacy focus, competitive pricing on bundled plans, and a generally user-friendly interface.

Ratings on review platforms often highlight good ease-of-use and value for money for certain plans.

Common complaints

Some users report connection instability, slow or blocked connections, and problems reaching certain websites when using the VPN.

There are reported cases of frustrating refund or cancellation experiences - especially for purchases made via third-party stores - and occasional slow customer support responses.

Documentation checklist

Essential items to gather

• Account email and Proton username.
• Order number, invoice, or receipt showing the purchase date and product.
• Payment method used (card, PayPal, etc.) with transaction reference if available.

Helpful supporting items

• Screenshots of subscription status in account.proton.me.
• Copies of any previous support tickets or confirmation emails.
• If applicable, App Store / Google Play purchase history showing the charge.

Common mistakes

Typical user errors

One frequent mistake is cancelling in the Proton app but not cancelling the subscription through the app store where the purchase was made.

Another common error is assuming all purchases are eligible for a full refund - refunds depend on channel and timing.

Examples and how to avoid them

Example: Buying via Apple and requesting refund from Proton. Avoid this by checking the original purchase channel and contacting the correct provider first.

Example: Missing the 30-day window or renewing automatically. Avoid this by cancelling renewal in the dashboard before the billing date and saving confirmations.

Comparative recap

Channel comparison

Key takeaway

Where you bought the subscription determines how you cancel and who issues refunds. Always confirm the purchase channel and save receipts.

After cancelling

Immediate steps

• Save the cancellation confirmation email or support ticket ID.
• Export important data (emails, files, passwords) before your plan downgrades.
• Check your bank or card statement for refunded amounts or pending charges.

Helpful links and contacts

• Proton account dashboard: account.proton.me
• Proton support and help pages: proton.me/support
• Proton terms and legal: proton.me/legal/terms

Address

Company address

MeMail AG, Friedrichstr. 171, D-10117 Berlin, Germany.

Contact reminder

For account-specific issues, use the Proton support page above and include your account and purchase details when contacting support.