Cancellation Protonmail: Easy Method

What is Protonmail

Overview

Protonmail is a privacy-focused email service that provides end-to-end encrypted email, optional paid upgrades, and integrated productivity tools.

It is offered by Proton (MeMail AG) and available as free and subscription plans with additional storage and features for paid users.

Key features

Core features include encrypted email, custom domains (on paid plans), and companion services such as Proton Drive and Proton Pass.

Protonmail emphasizes security and privacy, storing minimal metadata and operating under strong privacy terms.

How to cancel Protonmail

Cancel via Proton (web)

• Sign in to your account at account.proton.me.
• Open the Subscription or Billing section, select the subscription, and choose "Cancel" to stop automatic renewal.
• Paid features remain until the end of the current paid period after cancellation.

Cancel via mobile app stores

• iOS (App Store): Cancel in your Apple ID > Subscriptions in the App Store; Proton cannot cancel App Store subscriptions for you.
• Android (Google Play): Cancel from Google Play > Payments & subscriptions; Proton’s website cannot manage Google Play subscriptions.
• If you bought through a mobile store, refunds and billing changes are controlled by Apple or Google (not Proton).

Alternative formal cancellation methods

• Paper/fax/mail: You may use a written revocation form and send it by post or fax to the company address (postal/fax details in the Address section).
• Support contact: For complex cases use Proton’s official support channels listed at proton.me/support.

What happens when you cancel

Access and features

When you cancel, automatic renewal is stopped; your paid features continue until the end of the paid period.

After the paid period ends, your account reverts to the free plan limits unless you resubscribe.

Data and email access

Your emails and stored data remain accessible within the limits of the new plan tier after downgrade.

If you exceed free-plan storage after downgrade, you should back up or export data to avoid loss.

Billing and subscription state

Cancellation prevents future charges but does not retroactively remove charges already billed.

For purchases via third parties (Apple/Google), billing and subscription state are managed by those providers.

Will I get a refund?

Proton direct subscriptions (web/apps)

Proton direct purchases are eligible for a prorated refund if both cancellation and refund request are made within 30 days of initial purchase.

Refunds are typically processed within about 30 days after approval.

Third-party purchases (App Store & Google Play)

• Purchases made through Apple or Google are refunded according to Apple/Google policies; Proton cannot issue those refunds.
• Contact Apple or Google support for refunds on subscriptions purchased through their stores.

Business trials and exceptions

Proton Business free trials last 14 days; converted paid business subscriptions are still covered by Proton’s standard 30-day money-back policy when applicable.

Refer to Proton’s terms for conditions: proton.me/legal/terms.

Protonmail plans and pricing

Available plans (overview)

Official Proton pricing is listed in EUR/USD/CHF on Proton’s site; AED prices for UAE are not publicly listed for all plans.

Mobile apps may show local currency for eligible users, but confirmed AED pricing is not available on Proton’s official web pages.

Pricing table

Your consumer rights in United Arab Emirates

General statutory rights

UAE consumers have statutory protections against unfair commercial practices and may have short-term cancellation rights (for example, a limited withdrawal period).

Such local rights operate in addition to any vendor refund policy and cannot be reduced by contract.

How these rights interact with Proton and third parties

Proton’s 30-day refund policy can be broader than statutory UAE rights, but purchases through Apple/Google follow those platforms’ policies.

If a third party handled your purchase, you may need to pursue remedies with that provider in addition to any consumer authority in the UAE.

Where to seek help

For unresolved billing or refund disputes, keep records and consider contacting local consumer protection authorities in the UAE.

Also review Proton’s Terms of Service: proton.me/legal/terms and use official support channels.

Customer experiences

Positive feedback

Users often praise Protonmail for strong privacy protections, an intuitive interface, and low spam rates.

Integration of Proton Mail with Proton Drive and Proton Pass is commonly noted as convenient by many users.

Negative feedback

Reported issues include slow or unsatisfactory customer support response times for billing and technical issues.

Some users report account-access problems, password recovery difficulty for encrypted content, and billing irregularities in specific cases.

Takeaway

Overall, reviews show strong approval for privacy and product design, with service and billing support being the most frequent complaint area.

Keep receipts and support ticket references when interacting with support to improve resolution chances.

Documentation checklist

Before you cancel

• Account email and username
• Subscription receipt or invoice showing purchase date
• Payment method details (last 4 digits of card or transaction ID)

When requesting refunds or disputes

• Support ticket number or confirmation emails
• Clear statement of cancellation and refund request
• Proof of purchase if bought via Apple/Google (App Store / Google Play receipt)

Common mistakes

Assuming Proton can cancel third-party subscriptions

Users often try to cancel App Store or Google Play subscriptions via Proton’s website; these must be cancelled in the store where they were purchased.

Attempting to get a Proton-issued refund for an App Store/Google Play purchase will usually fail; contact Apple/Google support instead.

Missing the refund window

Waiting beyond 30 days for a Proton direct purchase refund may forfeit refund eligibility in many cases.

Always check the purchase date and submit cancellation and refund requests promptly if you expect to claim within the policy window.

Not preserving records

Failing to keep receipts, invoices, or support correspondence can make it difficult to resolve billing disputes.

Save screenshots or copies of subscription settings and any confirmation messages when you cancel.

Comparative recap

Quick plan comparison

After cancelling

What to do immediately

Export or back up emails and files if you will exceed the free plan storage after downgrade.

Keep screenshots of your subscription’s cancellation confirmation and billing records.

Helpful official links

• Account and subscription management: account.proton.me
• Support and help center: proton.me/support
• Terms and refund details: proton.me/legal/terms

Address

Company postal address

MeMail AG, Friedrichstr. 171, D‑10117 Berlin, Germany.

Fax and formal revocation

Fax (for formal revocations) may be used: +49 (0)180 300 7001.

For written cancellations, you may print and send a clear statement or the revocation form to the postal address above.