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cancellation Qustodio: Easy Method
What is Qustodio
Overview
Qustodio is a subscription-based parental control service that helps families monitor and manage children's online activity across devices.
Primary features
Common features include web filtering, screen time limits, activity reports and location tracking depending on the plan and device platform.
How to cancel Qustodio
Web (direct purchase) - steps
- Send an email to [email protected] requesting cancellation of your subscription.
- Include your account email, order/receipt number and renewal date to speed processing.
- Submit the cancellation at least 30 days before the renewal date to stop automatic renewal.
App Store (iOS) and Google Play Store (Android) - steps
- iOS: Open Apple ID / App Store > Subscriptions and cancel the Qustodio subscription there; billing is handled by Apple.
- Android: Open Google Play Store > Subscriptions in your Google Account and cancel the Qustodio subscription there; billing is handled by Google.
- Qustodio cannot cancel subscriptions or issue refunds for purchases billed by Apple or Google - you must use the platform's subscription management.
What happens when you cancel
Access and billing
After cancellation your subscription will not renew at the next billing date. You typically keep access until the end of the paid billing period.
Data and account handling
Your Qustodio account and collected data remain stored unless you request full account closure. Contact support if you also want account deletion.
Will I get a refund?
Refunds for web purchases
For direct (web) purchases, refunds may be requested by contacting Qustodio Support within 30 days of purchase.
Refunds for App Store and Google Play purchases
Refunds for iOS in-app purchases must be requested from Apple. Refunds for Android in-app purchases must be requested from Google.
Qustodio plans and pricing
Price source and currency
Prices below were retrieved from UAE App Store in-app purchase listings as of early 2026 and are shown in AED.
Plans table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Qustodio 5 devices | AED 229.99 | Annual (1 year) | Protect up to 5 devices |
| Qustodio Premium Basic | AED 229.99 | Annual (1 year) | Basic premium features |
| Qustodio 10 devices | AED 404.99 | Annual (1 year) | Protect up to 10 devices |
| Qustodio Premium Complete | AED 399.99 | Annual (1 year) | Complete premium features |
| Qustodio Premium Basic + Care | AED 299.99 | Annual (1 year) | Basic + Care Plus support |
| Qustodio Complete + Care | AED 399.99 | Annual (1 year) | Complete + Care Plus support |
| Qustodio 15 devices | AED 599.99 | Annual (1 year) | Protect up to 15 devices |
Your consumer rights in United Arab Emirates
Key consumer protections
UAE law gives consumers rights to clear pre-contract information, honest billing and redress for defective products or services.
How this applies to subscriptions
For digital subscriptions, check the seller’s terms on cancellation and refunds. If a platform (Apple/Google) billed you, that platform’s refund rules apply.
If you believe your consumer rights in the UAE were breached, you can pursue a complaint with the relevant consumer protection authority or the Ministry of Economy for guidance.
Customer experiences
Positive feedback
Users praise Qustodio for varied alerts, ease of setup and helpful monitoring features in many cases.
Negative feedback
Common complaints include slow or unhelpful customer service, difficulty cancelling or getting refunds, and occasional functional issues on some platforms.
Documentation checklist
What to prepare before contacting support
- Account email and username used with Qustodio.
- Order number or receipt and purchase date.
- Device details and platform (web, iOS, Android).
- Screenshot of subscription/renewal notice if available.
Additional helpful items
- Clear statement of the action you want (cancel, refund, account deletion).
- Any prior support reference numbers or email threads.
Common mistakes
Not cancelling in the right place
Many users try to cancel via Qustodio after buying through Apple or Google. Those subscriptions must be cancelled in the App Store or Google Play account.
Missing the cancellation window
Failing to cancel at least 30 days before renewal for web purchases can result in a charged renewal. Keep track of renewal dates and save your receipts.
Comparative recap
Channel comparison
| Channel | How to cancel | Refund policy |
|---|---|---|
| Web (direct purchase) | Send email to [email protected] and request cancellation; allow 30 days before renewal to stop auto-renewal. | Refunds may be requested from Qustodio Support within 30 days of purchase. |
| App Store (iOS / Apple) | Cancel via Apple ID / App Store Subscriptions settings; Qustodio cannot change Apple billing. | Request refunds directly from Apple; Qustodio cannot issue App Store refunds. |
| Google Play Store (Android) | Cancel via Google Play Store > Subscriptions in your Google Account; Qustodio cannot change Google billing. | Request refunds directly from Google; Qustodio cannot issue Google Play refunds. |
After cancelling
What to check next
Confirm cancellation by saving the support reply or screenshot of the cancelled subscription in the App Store/Google Play.
Verify that no new charges appear on your payment method after the expected renewal date.
Helpful official links
- Qustodio Help Center
- Manage subscriptions on iPhone, iPad, and Apple TV (Apple Support)
- Cancel, pause, or change a subscription (Google Play Help)
- Email Qustodio Support: [email protected]
Address
Company mailing address
227 W Trade St #1100 Carillon Tower Charlotte, NC 28202 USA
Contact note
For subscription actions contact [email protected] first. Use the official Help Center links above for platform-specific guidance.
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Written by Sultan Al Marzooqi
eIDAS legal expert · 6 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 6 years.
FAQ
To cancel your Qustodio subscription purchased directly from the web, send an email to [email protected] requesting cancellation. Include your account email, order number, and renewal date. Make sure to submit your cancellation at least 30 days before the renewal date.
If you purchased Qustodio through the App Store, you need to cancel your subscription via your Apple ID or App Store subscriptions settings. Qustodio cannot change Apple billing or process the cancellation for you.
After you cancel your Qustodio subscription, your account will remain active until the end of the current billing period. Your data will be stored unless you request full account closure by contacting support.
Yes, for web purchases, you can request a refund by contacting Qustodio Support within 30 days of your purchase. Make sure to provide the necessary details in your request.
For subscriptions purchased through the Google Play Store, you must request a refund directly from Google, as Qustodio cannot issue refunds for purchases billed by Google.