Cancel RINGCENTRAL online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ringcentral service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation RingCentral: Easy Method
What is RingCentral
Overview
RingCentral is a cloud-based communications and collaboration platform for businesses that provides phone, messaging, video, and contact centre capabilities.
It is subscription-based and sold globally through RingCentral's web store, app stores (Apple/Google), and authorized resellers.
Core features
Core features include business phone lines, messaging, video meetings, integrations with CRM and productivity apps, and optional contact-centre add-ons.
Hardware such as desk phones and headsets can be purchased separately and are subject to separate return terms.
How to cancel RingCentral
Cancel web/direct subscriptions (monthly or annual)
- Identify whether your plan is monthly (pre-paid or billed monthly) or annual pre-paid.
- For monthly plans, contact RingCentral support or your account team to request cancellation - there is no online self-service cancellation for monthly plans.
- For annual pre-paid plans, cancel within the first 30 days for a prorated refund; otherwise cancel at least 30 days before renewal to avoid auto-renewal.
- Keep a written confirmation (email or case number) of the cancellation and the effective date.
Cancel via App Store / Google Play and hardware orders
- If you subscribed through Apple App Store or Google Play, cancel and request refunds through Apple/Google according to their policies.
- For hardware purchase orders, cancellation or return must be agreed in writing by RingCentral and may be refundable within 30 days subject to condition and restocking fees.
- When in doubt, open a support case at RingCentral Support to get written instructions and any required RMA details.
What happens when you cancel
Access and service
When cancellation is confirmed, future billing will stop after the current billing period unless your contract specifies otherwise.
For monthly plans, cancellation prevents renewal but typically does not produce a refund for unused prepaid time.
Data and records
Your account data, call logs, and recordings may remain available for a limited time per RingCentral policies and your contract.
Export any required data and save important call records before the service is terminated to avoid data loss.
Will I get a refund?
Web/direct plan refund rules
- Annual pre-paid plans: you may cancel within the first 30 days for a prorated refund; after 30 days, no refund of prepaid amounts is allowed.
- Monthly plans: no refunds or prorations are provided for unused portions; cancellation stops future renewals only.
- These rules are set out in RingCentral's Consumer Code of Practice and related terms.
App Store, Google Play and hardware
- App Store / Google Play refunds follow Apple/Google policies and approvals; RingCentral cannot override those processes.
- Hardware returns may be refundable within 30 days of delivery, subject to condition, possible deductions, and processing/restocking fees.
- Always request written confirmation of any approved refund or return and keep shipment tracking for returned items.
RingCentral plans and pricing
Public pricing availability
RingCentral's publicly listed plans are typically displayed in USD on the company web site.
No official AED (United Arab Emirates dirham) pricing was found; contact RingCentral sales or local resellers for UAE pricing.
Contact for precise UAE pricing
For exact pricing in AED or for reseller offers, contact RingCentral sales or an authorised local partner before purchasing.
| Plan | Public price (USD) | UAE / AED |
|---|---|---|
| Core | Listed publicly in USD (varies) | Contact for pricing in AED |
| Advanced | Listed publicly in USD (varies) | Contact for pricing in AED |
| Ultra / Contact Centre add-ons | Listed publicly in USD (varies) | Contact for pricing in AED |
Your consumer rights in United Arab Emirates
Cooling-off and statutory rights
UAE consumer protection rules for distance sales generally provide for a cooling-off period in some cases, but application can vary by product and contract type.
RingCentral's publicly available terms do not reflect a 14-day cooling-off right; instead RingCentral documents state a 30-day window only for annual prepaid refunds.
How to assert rights and escalate
- If you believe UAE consumer law gives you additional rights, collect contract copies, receipts, and communication logs before escalating.
- Escalate complaints to the UAE Ministry of Economy (Consumer Protection) or local consumer protection bodies if RingCentral does not apply statutory rights.
Customer experiences
Positive feedback
- Many UAE users praise RingCentral for user-friendly interfaces, unified messaging, and reliable voice quality.
- Integrations and a broad feature set are commonly cited as strengths.
Common complaints
- Frequent complaints include difficult or phone-only cancellation processes, billing errors, and long wait times for support.
- Users also report issues with auto-renewals and mixed experiences with technical support responsiveness.
Documentation checklist
Before you call or open a case
- Account number, company name exactly as registered, and billing email.
- Invoice or receipt showing purchase date and plan type (monthly or annual pre-paid).
- Serial numbers and proof of delivery for any purchased hardware.
What to keep after cancellation
- Written cancellation confirmation, case number, or email from RingCentral.
- Refund confirmation if applicable, and any RMA authorization for returned hardware.
- Exports of call logs, recordings, and important messages.
Common mistakes
Assuming online self-cancel for monthly plans
Many customers assume they can cancel monthly plans from the web portal; RingCentral's Consumer Code of Practice indicates monthly cancellations typically require contacting support.
Failing to confirm cancellation in writing can lead to continued billing.
Missing the annual refund window
Customers often miss the 30-day window for prorated refunds on annual pre-paid plans and then discover the plan is non-refundable.
To avoid this, note purchase and renewal dates and request cancellation within the allowed window if needed.
Comparative recap
At-a-glance comparison
| Item | Web/Direct Monthly | Web/Direct Annual (pre-paid) | App Store / Google Play |
|---|---|---|---|
| Cancellation method | Contact RingCentral support (phone/email); no online self-service | Contact support or sales; must cancel 30 days before renewal | Cancel via Apple/Google account; contact their support for refunds |
| Refund availability | No refunds or prorations for unused time | Prorated refund if cancelled within first 30 days; otherwise no refund | Refunds handled by Apple/Google under their policies |
| Notice period | Cancel before renewal to stop future billing | Cancel at least 30 days before annual renewal | Follow app store timelines (Apple/Google) |
Which to choose
Choose web/direct for full product control and account-level support; choose app-store billing if you prefer purchase through Apple/Google but expect their refund rules.
Contact local resellers for custom AED pricing or bundled hardware offers in the UAE.
After cancelling
What to do immediately after cancellation
- Save written confirmation and billing cut-off date.
- Export any data you need (messages, recordings, reports) before access is removed.
- Return any hardware per RingCentral's hardware return instructions if eligible.
Helpful official links
- RingCentral - Consumer Code of Practice
- RingCentral - Hardware terms & conditions
- RingCentral Support
- Apple - Report a problem / request refund
- Google Play - Request a refund
- UAE Ministry of Economy
Address
Corporate address
RingCentral, 21‑5480 Canotek Road, Ottawa, ON K1J 9H7, Canada.
Support and sales
For cancellations and account support use the RingCentral Support portal or contact your RingCentral account manager or authorised reseller in the UAE.
Keep written confirmations of any cancellation, refund, or return agreement for your records.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.