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Cancel RUNWAY online
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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Runway service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Runway: Easy Method
What is Runway
Overview
Runway is a cloud-based SaaS platform for creative professionals that provides AI-powered tools for video editing, image generation, and collaborative workflows.
It is designed to speed up media production with model-based effects, real-time collaboration, and cloud rendering accessible via a web interface.
Who uses Runway
Runway is commonly used by filmmakers, designers, content creators, and teams who need fast AI-assisted media workflows.
It supports individual creators and organisations working on video, visual effects, and generative content projects.
How to cancel Runway
Preferred method: Cancel online via your account
- Log in to your Runway account at runwayml.com.
- Go to Settings > Billing or Account settings (Billing may be labelled under Subscription).
- Find your active subscription and select Manage subscription or Change plan.
- Choose Cancel subscription and follow on-screen prompts to confirm cancellation.
- Save any confirmation or cancellation ID shown on screen for your records.
Alternative methods
- Contact Runway support via the Help Center or in-app chat if available; request cancellation and ask for confirmation.
- Use the official Help Center for guidance: Runway Help Center.
What happens when you cancel
Access after cancellation
After cancelling, you generally retain access to your paid features until the end of the current billing period.
Access and feature availability may change immediately for promotional or trial subscriptions.
Renewal and account state
Your subscription will not auto-renew once cancellation is processed for the active billing cycle.
The account remains valid; you can re-subscribe or export your work before access changes.
Will I get a refund?
Standard refund policy
Runway’s standard policy is typically to not prorate or refund completed billing cycles unless specifically provided in their terms.
Refund eligibility often depends on the subscription type and timing of your cancellation.
Exceptions and how to request
- Exceptions may apply for billing errors, duplicate charges, or unfulfilled services - contact support via the Help Center.
- Provide order details, account email, and any supporting evidence when requesting a refund.
Runway plans and pricing
Current pricing summary
If you need exact and up-to-date pricing, check Runway’s official pricing page or your account since tiers and costs may change.
Contact Runway for enterprise or custom plans.
Contact for current prices
| Plan | Typical features | Price |
|---|---|---|
| Free | Basic models, limited exports, community access | Contact for pricing |
| Pro / Creator | Higher model limits, more exports, priority processing | Contact for pricing |
| Team / Enterprise | Collaboration, team management, enterprise support | Contact for pricing |
Your consumer rights in United Arab Emirates
General consumer protections
Consumers in the UAE are protected by national consumer protection laws that cover unfair practices, misleading information, and defective services.
You have the right to clear contract terms, transparent pricing, and remedies for billing errors.
How to escalate issues
- If you cannot resolve a dispute with Runway directly, you can file a complaint with UAE consumer authorities or seek mediation through official channels.
- Useful official guidance: UAE Consumer Protection.
Customer experiences
Positive feedback
Users often praise Runway for its fast AI workflows, useful generative tools, and ease of collaboration in creative projects.
Many users find the online account cancellation straightforward when following the Billing settings flow.
Common concerns
Some customers report confusion around trial vs paid billing cycles and requests for refunds after charges were processed.
Support response times and clarity on refunds or enterprise billing can vary by case.
Documentation checklist
What to gather before cancelling
- Account email and username used for Runway.
- Subscription ID, invoice numbers, and billing dates.
- Screenshots of your Billing page or confirmation messages if available.
What to include in support requests
- Clear statement of your cancellation and refund request.
- Relevant transaction IDs, dates, and any supporting documents.
- Preferred contact method for the support team to reply.
Common mistakes
Failing to confirm cancellation
Users sometimes stop at an intermediate screen without confirming the final cancellation step and assume the subscription is cancelled.
Always save the on-screen confirmation or email confirmation after cancellation.
Missing billing cycle timing
Cancelling after a new billing cycle begins can result in being charged for the full period; plan timing carefully.
Check billing dates in your account and cancel before the next renewal to avoid unexpected charges.
Comparative recap
Quick comparison of cancellation options
| Method | Ease | Refund likelihood | Best for |
|---|---|---|---|
| Online via Account (Settings > Billing) | High - immediate control | Low to Medium - depends on timing and policy | Quick self-service cancellations |
| Help Center / In-app Chat | Medium - depends on support load | Medium - better for exceptions | Clarifying complex billing or requesting exceptions |
| Formal escalation to consumer authority | Low - more time and steps | Medium to High - for unresolved disputes | When direct support cannot resolve billing disputes |
After cancelling
Saving your work
Before access changes, export or back up important projects, assets, and model outputs from your Runway account.
Check storage limits and export formats to ensure you retain necessary files.
Useful links and next steps
- Runway homepage: https://runwayml.com/
- Runway Help Center: https://help.runwayml.com/
- UAE Consumer Protection information: UAE Consumer Protection
Address
Corporate mailing address
Runway (registered address): 800 North State Street Suite 304, Dover, Delaware, 19901, USA.
Contact pointers
Use the Runway Help Center or in-app support for account-managed cancellations and billing queries.
Keep records of all communication and confirmations for reference in any future disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.