cancellation Safersurf: Easy Method

What is Safersurf

Overview

Safersurf is a subscription-based service that offers privacy and security tools for internet use, including VPN and content-filtering features. It is sold as both an in-app product and a web subscription.

Main purpose

Safersurf aims to protect online activity and unlock additional app features through paid plans. It is managed by the provider and through mobile app stores for in-app purchases.

How to cancel Safersurf

Cancel via website (preferred)

• Go to the Safersurf account cancellation page: https://safersurf.com/delete-account/.
• Enter your full name and the email address used for registration, or provide the transaction/booking number if available.
• Submit the cancellation form; Safersurf processes cancellations and stops future charges (access typically remains until the end of the current billing period).

Cancel App Store / Google Play subscriptions

• If you purchased via the Apple App Store or Google Play, cancel the subscription in your App Store / Google Play subscription settings.
• App-store subscriptions cannot be canceled from the Safersurf website; you must use the store interface that handled the purchase.
• Refer to your device’s subscription management help pages if you need step-by-step guidance from Apple or Google.

What happens when you cancel

Access after cancellation

After a web cancellation is processed, your contract is terminated for future payments but you generally retain access until the current billing period ends.

Billing, processing and data

• Processing is expected within approximately 24 hours after form submission.
• No further recurring charges should be applied after cancellation takes effect.
• Account and usage data handling follows Safersurf’s privacy policy and terms; check those documents if you need data deletion specifics.

Will I get a refund?

Refunds for web purchases

Safersurf’s Terms of Service indicate refunds are not explicitly offered for web purchases. There is no clear web refund policy stated in the provider terms.

Refunds for App Store purchases

• Refunds for purchases made through the Apple App Store are handled by Apple according to Apple’s refund policies.
• For Google Play purchases, you must follow Google Play’s refund procedures through your Google account (Safersurf’s terms direct app-store refunds to the respective stores).

Safersurf plans and pricing

Plans table

Notes on pricing

Prices above are taken from UAE App Store listings and reflect in-app pricing and subscription offers available in the United Arab Emirates.

In-app purchase prices and available tiers may change; check the app store listing or Safersurf site for the most current information.

Your consumer rights in United Arab Emirates

Cooling-off and refunds

Under UAE consumer protection principles, digital goods/services may allow a cooling-off period (commonly 14 days) for refunds unless a clear exclusion was communicated at point of sale.

Safersurf’s publicly stated terms do not provide a web refund option and direct refund handling to app stores, which may affect your available remedies.

Escalation and enforcement

• If you believe your consumer rights have been breached, you can escalate an unresolved dispute to the UAE consumer protection authorities or the Ministry of Economy’s Consumer Protection department.
• Keep evidence of purchases, communications and the provider’s terms when filing a complaint.

Customer experiences

Summary of public feedback

Public reviews for Safersurf are mixed but include several negative reports about billing and refunds. Some users report difficulty obtaining refunds or canceling trials.

Common reported issues

• Complaints include unexpected auto-renewals, price changes and challenges cancelling in some cases.
• Some negative ratings come from a small number of reviewers; sample size matters when interpreting review scores.

Documentation checklist

What to prepare before you cancel

• Your full name and the email address used to register the Safersurf account.
• Transaction, booking or subscription reference numbers, and screenshots of payment receipts.
• Dates of purchase, trial start and any renewal dates, plus the payment method used.

For escalation

• Save copies of the cancellation confirmation, any responses from Safersurf, and your app-store invoices if applicable.
• Note the date and time you submitted the cancellation form and any reference IDs provided.

Common mistakes

Using the wrong cancellation route

A frequent error is submitting a web cancellation for a subscription bought through the App Store or Google Play. App-store subscriptions must be canceled in the store interface.

Missing documentation or proof

Another common mistake is not saving payment receipts, subscription IDs or confirmation messages. Without these, resolving disputes or requesting refunds is harder.

Comparative recap

Quick comparison table

After cancelling

Confirmation and follow-up

After submitting the cancellation form, look for a confirmation message or email. Keep that confirmation for your records and for any dispute escalation.

Useful links

• Safersurf cancellation form: https://safersurf.com/delete-account/
• Safersurf Terms (refunds/terms reference): https://safesurf.digitallodgesoftware.com/terms.html

Address

Company address

PentumLab GmbH

Nordplatz 2, 04105 Leipzig, Germany

Support and contact

For policy or account-specific questions use the cancellation form above or check the Safersurf website for official contact channels.