Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Salesforce service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Salesforce: Easy Method
What is Salesforce
Overview
Salesforce is a cloud-based customer relationship management (CRM) platform used to manage sales, service, marketing and digital engagement across organisations.
It offers modular products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, add-ons and platform tools) delivered as subscription services.
Who uses it
Salesforce is used by businesses of all sizes, from small teams to large enterprises, often integrated into core business processes.
In the UAE, companies commonly deploy Salesforce for sales automation, customer service, marketing automation and field-service management.
How to cancel Salesforce
If you subscribed via the Apple App Store (iOS)
- Open Settings on your iOS device.
- Tap your name → Subscriptions → select Salesforce → Cancel Subscription.
- If Salesforce is not listed under Subscriptions, billing was likely handled directly via Salesforce web contracts.
If you subscribed via Google Play (Android)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions → select Salesforce → Cancel Subscription.
- If Salesforce does not appear, check whether billing was processed directly on desktop.
If you have a web / direct (desktop) subscription
- Log in as the account administrator and open Setup → Company Information to review contract and renewal dates.
- Contact your Salesforce Account Executive or the regional Salesforce sales team in writing (email) to notify intent to cancel at least 30 days before auto-renewal; some customers allow 60 days.
- There is typically no simple “Cancel” button for enterprise contracts - formal notice and AE confirmation are required.
Other accepted methods
- Phone: call your regional Salesforce sales support number if available through your AE or official Salesforce contact pages.
- Postal or registered mail: send written notice to your contract address if required by the contract terms.
What happens when you cancel
Access and service
Cancelling stops future automatic renewals; access generally continues until the paid term expires unless your contract states otherwise.
Administrators should export data and disable integrations ahead of the contract end date to avoid service interruptions.
Billing and licenses
Licenses typically remain active for the paid term; you will not be billed after the effective non-renewal for the next term.
Downgrading or reducing seat counts mid-term is governed by your contract and may be restricted or subject to billing terms.
Data retention and deletion
Confirm data retention and deletion timelines with your Account Executive or Salesforce support to ensure compliance with internal policies and UAE regulations.
Export essential records (reports, attachments, metadata) before the agreement end date.
Will I get a refund?
Standard refund policy
Salesforce enterprise SaaS agreements are typically binding for the contracted term (often annual) and do not provide prorated or mid‑term refunds.
Cancellation normally prevents renewal; it does not entitle you to a refund for unused portion of the current term.
Exceptions and training
- Specific training, credentials or event registrations run by Salesforce may have separate cancellation/refund terms; review program terms at registration.
- If you purchased via an app store, Apple or Google Play refund rules may apply; check the respective store support pages for policy and refund requests.
Salesforce plans and pricing
Summary table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Field Service (add-on) | AED50.00 | Monthly | Workforce management & optimization tools |
| Service Cloud Einstein (add-on) | AED50.00 | Monthly | AI features for customer service |
| Digital Engagement | AED75.00 | Monthly | Customer interactions via web chat, messaging apps, social media |
| Marketing Cloud Account Engagement (Pro) | AED1,250.00 | Monthly (Pro Plan) | Engagement for marketing campaigns |
| Marketing Cloud Intelligence | AED3,000.00 | Monthly (billed annually) | AI insights, performance tracking, reporting |
| Experience Cloud (Community) Self-Service | AED2.00 | Per login (annually) | Self-service portal per login |
| Experience Cloud (Community) Self-Service | AED5.00 | Per member/month (annually) | Self-service portal per member |
Price notes
Official Salesforce list prices are published in USD or EUR; the AED amounts above are an independent summary and may not appear on Salesforce's official UAE pages.
For contract pricing, enterprise discounts, or exact UAE billing currency, contact your Salesforce Account Executive or local sales office.
Your consumer rights in United Arab Emirates
General consumer protections
The UAE provides consumer protection rules including cooling‑off concepts for some online purchases, typically administered through the UAE government portal.
For general guidance, see the UAE government consumer protection pages.
How it applies to Salesforce (B2B)
Salesforce subscriptions are enterprise B2B contracts and are governed by the specific contract terms, not consumer distance‑selling protections.
There is generally no automatic 14‑day refund right for enterprise SaaS like Salesforce; check your contract and program terms for any specific provisions.
Official resource
UAE consumer information and complaint procedures can be found on the UAE government portal: UAE Government - Consumer Protection.
Customer experiences
Positive highlights
- Customers praise Salesforce for powerful CRM capabilities, customization and scalability.
- Strong developer and community resources (Trailhead, Trailblazer) help adoption and innovation.
Common criticisms
- Small businesses frequently report high costs, complexity and a steep learning curve for initial setup.
- Customers sometimes report difficulties with billing, cancellations, and receiving timely responses from Account Executives.
Documentation checklist
What to gather before you cancel
- Signed contract and renewal date (Setup → Company Information).
- Account Administrator contact details and Salesforce Org ID.
- Invoices, payment receipts and proof of purchase (including App Store / Google Play receipts if relevant).
- Account Executive or reseller contact email and any prior cancellation correspondence.
Data & technical exports
- Export reports, attachments, metadata and integrations configuration.
- Backup API data if required and confirm retention/archival plans with your legal or compliance teams.
Common mistakes
Relying on mobile store cancellation for web contracts
Many administrators assume cancelling via the App Store or Google Play will stop a direct web contract. If billing was direct, the in‑app cancellation will not affect the web contract.
Always verify the billing channel and the name on invoices before assuming cancellation is complete.
Missing written notice requirements
Customers sometimes assume verbal confirmation is sufficient; enterprise contracts often require written notice to the Account Executive within a specific timeframe.
Failure to deliver written notice in the required window can result in automatic renewal and continued charges.
Comparative recap
Quick comparison
| Billing channel | How to cancel | Refund likelihood | Typical notice timeframe |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via iOS Settings → Subscriptions | Subject to Apple refund policies; Salesforce web contract refunds not guaranteed | As soon as possible; follow Apple timelines for refunds |
| Google Play Store (Android) | Cancel via Google Play → Subscriptions | Subject to Google Play refund policies; web contract refunds not guaranteed | As soon as possible; follow Google Play timelines for refunds |
| Web / Direct billing (Enterprise) | Written notice to Account Executive / sales in line with contract | Refunds generally not provided for unused term; exceptions rare | Typically 30 days before auto‑renewal (some customers use 60 days) |
Takeaway
Identify your billing channel first, then follow the matching cancellation path to avoid unexpected charges.
Keep written confirmation of cancellation and verify next billing cycle to ensure non‑renewal.
After cancelling
Immediate actions
- Export and archive necessary data, metadata and integrations before your access ends.
- Confirm cancellation in writing and request written acknowledgement from your Account Executive or Salesforce support.
Useful Salesforce links
- Salesforce Help & Training - product support articles and case submission.
- Salesforce Legal & Policies - contract and program terms.
Address
Salesforce UAE office
Dubai Internet City, Building 4, Dubai Internet City Buildings, Al Safouh Second, Jumeirah, Dubai.
Notes and contact
For contract questions or to locate your Account Executive, use official Salesforce support channels or your contract documentation for the correct regional contact.
If you need formal legal or compliance guidance about your contract, consult your legal counsel or authorised Salesforce representative.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.