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I hereby notify you of my decision to terminate the contract relating to the Sap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation SAP: Easy Method
What is SAP
Overview
SAP is a global enterprise software company that provides cloud and on-premises solutions for ERP, finance, supply chain, procurement and analytics.
In the UAE SAP products are offered via direct sales, SAP Store (web), partners and mobile apps tied to corporate cloud accounts.
How SAP services are delivered
Services can be purchased as subscriptions (cloud) or as perpetual licenses (one-time purchase) with optional maintenance.
Cloud subscriptions may be managed through the SAP Store account, by your company’s SAP administrator, or via a local SAP partner.
How to cancel SAP
Canceling via SAP Store (web)
- Go to sapstore.com and sign in to your account.
- Navigate to My Account → Subscriptions.
- Locate the subscription and click “Cancel Subscription.”
- Note: SAP Support engineers cannot cancel Store purchases on your behalf.
Canceling mobile apps and corporate cloud services
- Uninstalling a SAP mobile app removes local app data but does not cancel the cloud service account.
- Contact your company’s SAP administrator or IT department to request cancellation of corporate cloud subscriptions.
- If purchased through a partner, contact that partner or SAP MENA for guidance on termination steps.
What happens when you cancel
Access and renewal
When you cancel a subscription via SAP Store it typically remains active until the end of the paid term and then is not renewed.
For partner-managed or corporate accounts, termination timing can depend on your contract and the administrator’s action.
Data and account handling
Uninstalling mobile apps removes local data; cloud-stored business data remains under your company’s control unless the account is terminated by the administrator.
Request explicit data export or deletion instructions from your SAP administrator or partner before contract end if you need records retained.
Will I get a refund?
SAP Store refund policy
SAP Store policy states that orders are considered final and that refunds, returns or credits are not normally provided.
Subscription cancellations are supported (typically expiring at the end of the current term) but the policy does not promise refunds.
Exceptions and practical steps
- If you believe a legal right to a refund applies (for example under UAE law), raise the issue with SAP Store customer support and keep records of your purchase and communications.
- Where a partner sold the contract, contact the partner and SAP MENA to discuss any billing disputes or exceptional refunds.
SAP plans and pricing
Pricing summary
The table below lists verified example plans and AED pricing where available. Contact SAP or an authorised partner for firm quotes tailored to your needs.
Notes on listed prices
Prices shown are from verified information and reflect AED amounts provided by SAP materials; actual quotes may vary by contract, exchange rate, region or promotions.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| SAP Business One Cloud - Professional License (Subscription) | AED 334.06 per user/month | Monthly | Cloud subscription including annual maintenance |
| SAP Business One Cloud - Limited License (Subscription) | AED 172.52 per user/month | Monthly | Cloud subscription including annual maintenance |
| SAP Business One Cloud - Starter License (Subscription) | AED 139.41 per user/month | Monthly | Cloud subscription including annual maintenance |
| SAP Business One Perpetual - Professional License | AED 9,922.25 per user (one-time) | One-time | Full software ownership without maintenance |
| SAP Business One Perpetual - Limited License | AED 5,145 per user (one-time) | One-time | Access to specific modules (finance, CRM, logistics) |
| SAP Business One Perpetual - Starter License | AED 4,188.15 per user (one-time) | One-time | Basic functionality, up to 5 users |
| SAP Business One Cloud - Starting at (Professional SLA) | AED 182.05 per user/month | Monthly | Indicative starting price for cloud (converted) |
| SAP S/4HANA Cloud, Public Edition | AED 2,500 per user/month | Monthly | Cloud public edition with core modules, quarterly updates |
Your consumer rights in United Arab Emirates
Relevant UAE law
UAE Federal Law No. 15 of 2020 on Consumer Protection provides protections for consumers, including a 14‑day cooling‑off period for certain distance contracts.
Refer to the UAE government consumer pages for official guidance and complaint procedures.
How this applies to SAP purchases
- SAP Store terms state orders are final; this may conflict with statutory UAE cooling‑off rights for distance sales.
- If your purchase was made remotely and you seek to exercise cooling‑off rights, gather your contract evidence and contact SAP and UAE consumer authorities if required.
Customer experiences
Positive feedback
Customers praise SAP for flexibility and strong integration across modules, especially for products like NetWeaver and S/4HANA Cloud.
SAP solutions are often noted as suitable for businesses of different sizes and for enabling advanced scenarios such as AI integrations.
Negative feedback
Users report complexity in the UI and a steep learning curve for some modules, with confusing labels and workflows in certain transactional screens.
Other complaints include limited control over forced periodic updates, occasional reporting inconsistencies, and support challenges in some products.
Documentation checklist
Before contacting SAP or your partner
- Order confirmation, invoice and subscription ID (from SAP Store or partner).
- Account email, tenant ID or company administrator contact details.
- Contract or terms of service showing billing period and renewal date.
If you intend to request refund or dispute
- Proof of purchase and payment method statements.
- Record of communications with SAP, partner or administrator.
- Any screenshots or logs showing service issues or unmet SLAs.
Common mistakes
Assuming uninstall = cancellation
Example: Removing a mobile app is often mistaken for cancelling a cloud subscription.
Uninstall only deletes local app data; your company’s cloud account can remain active and billable unless formally cancelled.
Expecting automatic refunds
Example: Assuming a pro‑rata refund will be issued after cancelling a Store subscription mid‑term.
SAP Store policy treats orders as final and does not guarantee refunds; always review terms before purchase and raise disputes immediately if needed.
Comparative recap
At-a-glance comparison
| Channel | Cancellation ease | Refund policy | Key note |
|---|---|---|---|
| SAP Store (web) | Self‑service via sapstore.com → My Account → Subscriptions | Orders generally final; cancellations end at term, refunds not typical | SAP Support cannot cancel Store orders for you |
| Mobile app | Uninstall on device (local data removed) | No automatic refund; cloud billing not affected by uninstall | Contact company administrator to stop cloud service |
| Partner / Corporate contracts | Dependent on partner agreement and contract terms | Refunds depend on contract; partner may negotiate remedies | Contact partner or SAP MENA for disputes |
How to choose the right route
For Store purchases use the SAP Store account to cancel and document the request.
For corporate or partner‑sold services escalate through your administrator, partner or SAP MENA depending on the contract owner.
After cancelling
Data export and retention
Before termination, request data export procedures and timelines from your SAP administrator or partner to preserve records you need.
Confirm retention or deletion schedules for cloud data and request written confirmation once actions are complete.
Where to get help and next steps
- SAP Store: https://www.sapstore.com/
- SAP global site and support locator: https://www.sap.com/
- UAE consumer guidance (official): UAE consumer protection
Address
SAP MENA contact
SAP MENA LLC, Butterfly Building B, Al Bourooj Street, Dubai Internet City, PO BOX 118353, Dubai, United Arab Emirates.
Phone: +971 4 440 7222. UAE toll‑free Customer Interaction Center: 8000 444 0644.
Local office info and support
For office locators and regional contacts, use SAP’s official locations page: SAP office locations.
When contacting SAP or a partner, have your order ID, tenant or company admin details and invoices ready to expedite the request.