cancellation Setapp: Easy Method

What is Setapp

Overview

Setapp is a subscription service that gives access to a curated library of macOS (and some iOS) apps for productivity, creativity and utilities.

It bundles many paid apps under a single monthly fee and manages installation and updates from a central app catalog.

How people use it

Users install the Setapp client on macOS (and connect iOS devices where supported) to discover and run apps without separate purchases.

Billing is subscription-based and handled either directly by Setapp (USD charges) or via third parties (Apple App Store or Google Play) depending on how you subscribed.

How to cancel Setapp

Cancel online via your Setapp account (recommended)

• Log into your Setapp account at https://my.setapp.com or via setapp.com.
• Go to Subscription → Manage subscription → click “Cancel subscription”.
• Complete the short survey and confirm cancellation. Your subscription remains active until the end of the current billing period.

Cancel via Apple or Google (if you subscribed through them)

• If you subscribed with your Apple ID, cancel in Apple subscriptions settings. Deleting the Setapp app does not cancel the subscription. See Apple support: Manage subscriptions.
• If you subscribed through Google Play, cancel in Google Play subscriptions. Google’s help: Manage subscriptions on Google Play.

Other cancellation methods

• Contact Setapp support via the official help/contact pages if you cannot cancel online: Setapp Help.
• You may also submit a support request or email the support channel shown in your account for assistance.

What happens when you cancel

Access and service period

After cancellation, your Setapp subscription stays active until the end of the current paid billing period.

You can continue to use the apps included in your plan until that date; automatic renewal stops after the period ends.

Account data and apps

Your account and app installations remain on your devices, but access to apps from the Setapp catalog will end once the subscription expires.

Setapp retains account records per its policies; you can sign in later to reactivate or export any supported data where applicable.

Will I get a refund?

Refunds for purchases made directly via Setapp

• Direct Setapp purchases may qualify for a refund if requested within the applicable refund window and if no app from Setapp was opened during the billing period.
• Refund windows: 14 days for short-term plans (1 - 6 month plans listed as 1/2/3/6 month) and 30 days for annual (1-year) plans.

Refunds for trial-turned-subscription and third-party purchases

• If you subscribed after a trial and did not use any Developer Content (no apps opened), you may be eligible for refund under terms noted in Setapp’s Terms of Use.
• Purchases made via the App Store or Google Play are refunded according to Apple’s or Google’s policies; contact those stores directly for refunds.

Setapp plans and pricing

Pricing summary

Setapp charges in USD globally; your bank converts charges to AED at their exchange rate. There are no AED-listed prices published by Setapp.

Below are the commonly published monthly prices shown in USD.

Your consumer rights in United Arab Emirates

Cooling-off period and distance sales

Under UAE consumer protection law, distance or unsolicited sales may include a cooling-off period depending on the purchase circumstances.

Sellers must make refund and cancellation terms clear at point of sale.

How this applies to Setapp

• Setapp’s own refund policy provides specific windows (14 - 30 days) for direct purchases; these are the primary contractual terms for direct customers.
• For App Store or Google Play purchases, local consumer rights apply but refunds are handled by Apple or Google according to their policies.

For official UAE consumer guidance, see the government portal: UAE Consumer Protection.

Customer experiences

Common positive feedback

• Many users praise Setapp for convenient all-in-one access to useful apps and good value for money.
• Reviewers highlight easy installation and a wide app selection that improves productivity for short-term or occasional use.

Common negative feedback

• Some users report poor customer service related to billing and slow or unresolved responses.
• There are complaints about the iOS experience requiring constant internet and restrictive billing or refund outcomes in some cases.

Documentation checklist

What to prepare before contacting support

• Setapp account email and username.
• Order ID or invoice number (from billing email or account page).
• Billing date and the payment method used (bank card, Apple ID, Google Play).

Evidence useful for refunds

• Proof you did not open any Setapp apps during the billing period (if requesting a direct-purchase refund).
• Screenshots of subscription pages or billing statements showing charges.

Common mistakes

Assuming deleting the app cancels the subscription

Deleting the Setapp client from your Mac or iOS device does not stop billing. You must cancel via your Setapp account, Apple subscriptions, or Google Play subscriptions depending on how you subscribed.

Missing the refund window or not checking terms

Refund requests outside the policy window (14 - 30 days) are unlikely to be approved for direct purchases.

Also, refunds for third-party purchases must be requested from Apple or Google and follow their rules, so check those stores promptly.

Comparative recap

Plan comparison

After cancelling

Next practical steps

• Confirm cancellation email or check your Setapp account to ensure the subscription status shows cancelled.
• Keep copies of billing emails and any refund correspondence for reference.

Helpful official links

• Setapp account and subscription management: https://my.setapp.com
• Setapp Help and contact: https://setapp.com/help
• Setapp Terms of Use: https://setapp.com/terms
• Setapp Refund Policy: https://setapp.com/refund-policy
• Apple subscriptions help: Apple - Manage subscriptions
• Google Play subscriptions: Google Play - Manage subscriptions

Address

Company address

MacPaw Way Ltd., 25 Serifou, Allure Center 11, Office No. 11-12, 2nd Floor, 3046 Zakaki, Limassol, Cyprus

Support and official site

Official site and help center: https://setapp.com.