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Slack

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Slack Subscription | Postclic
Slack
4th Floor, One Park Place Hatch Street Upper
Dublin 2 Dublin Ireland
privacy@slack.com
Subject: Cancellation of Slack contract

Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Slack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Slack
4th Floor, One Park Place Hatch Street Upper
Dublin 2 Dublin , Ireland
privacy@slack.com
REF/2025GRHS4

cancellation Slack: Easy Method

What is Slack

Overview

Slack is a team collaboration platform for messaging, file sharing, channels, and integrations that streamlines workplace communication.

It is offered in Free, Pro, Business+, and Enterprise+ tiers with web, desktop and mobile access.

Subscription context

Workspaces can be billed directly by Slack or via app stores (Apple App Store / Google Play) depending on how the subscription was purchased.

Billing and cancellation rules differ by purchase channel; see the billing help for official steps.

How to cancel Slack

Cancel via Slack web (recommended for web-paid subscriptions)

  • Workspace owner: Sign in at slack.com and open Workspace Settings → Billing.
  • Choose to downgrade to the Free plan and select whether the change takes effect immediately or at the next renewal.
  • Confirm the downgrade. Any unused paid portion may be credited as Slack credits (no cash refund by Slack).

Cancel via mobile app stores and account deactivation

  • If you purchased through Apple App Store or Google Play, cancel the subscription through your App Store / Google Play account (Slack cannot cancel these for you).
  • To leave a workspace or deactivate a personal account, use Account settings; workspace owners must transfer ownership before deactivating their owner account.

What happens when you cancel

Access and features

When you downgrade to Free, paid features (some message history, apps, advanced controls) will be removed per the Free plan limits.

Data created during the paid period (messages, files) remains, but access to archived messages may be limited by the Free tier's history cap.

Billing and credits

For web-paid subscriptions, Slack applies credits for the unused portion rather than issuing a cash refund; credits are non-transferable.

If you cancel a subscription that was billed via Apple or Google, those platforms' billing rules and timelines apply to refunds and renewals.

Will I get a refund?

Slack's stated refund policy

Slack does not provide cash refunds for cancellations made on its website; unused portions are returned as Slack credits.

Credits are applied to your Slack billing account, are non-transferable, and are governed by Slack's billing terms.

Exceptions under UAE law

  • UAE consumer laws may entitle users to monetary refunds or contract rescission if a digital service is defective, misrepresented, or not delivered as promised.
  • If Slack's service materially fails to meet the described standard, you may pursue a refund through UAE consumer protection channels (DED, dispute committees, or courts).

Slack plans and pricing

Overview of available plans

Below are the commonly available Slack plans with estimated AED monthly prices (converted from USD at 1 USD = 3.6725 AED).

Enterprise+ pricing is custom and requires contacting Slack sales.

Price table

Plan Price (AED) Billing Key features
Free AED 0.00 Monthly Limited message history, limited apps, basic huddles
Pro (annual) AED 26.62 Annual (billed monthly equivalent) Unlimited message history, unlimited apps, group huddles, basic AI
Pro (monthly) AED 32.14 Monthly Same as Pro, billed monthly
Business+ (annual) AED 55.09 Annual (billed monthly equivalent) Advanced AI, SAML SSO, audit logs, 24/7 support
Business+ (monthly) AED 66.11 Monthly Same as Business+, billed monthly
Enterprise+ Contact for pricing Custom Enterprise-grade AI, search, compliance, governance

Your consumer rights in United Arab Emirates

Applicable legislation

  • Federal Decree‑Law No. 14 of 2023 on Modern Technology‑Based Trade: protects accurate service description, delivery as promised, and return/refund rights for defective digital services.
  • Federal Law No. 15 of 2020 on Consumer Protection: covers digital services and allows remedies, refunds, or re‑provisioning where services are defective or not as described.

Practical implications for Slack users

  • Even if Slack issues credits, UAE consumers may be entitled to a monetary refund if the service is defective or materially misrepresented.
  • If Slack does not resolve a legitimate complaint, you may file with the Department of Economic Development (DED) or pursue dispute resolution under UAE law.

Customer experiences

Positive feedback

Users in the UAE praise Slack for strong integrations (Google Drive, Trello, Zoom), real‑time collaboration, and an intuitive channel-based structure.

Review sites note reliability and productivity gains in many modern workplaces.

Negative feedback

Common complaints include notification overload, management of many channels, and search limitations on the Free tier.

Some users report performance issues at scale, missed notifications, and occasional instability in calls or screen sharing.

Documentation checklist

What to gather before cancelling

  • Workspace name and URL, workspace owner account email, and billing account email.
  • Invoices, payment receipts, and the subscription start/renewal dates.
  • Screenshots or recordings showing defects or missing features if you intend to claim a refund under UAE law.
  • App store purchase receipts if subscription was bought via Apple or Google.

Where to store evidence

  • Keep copies in a secure place (company drive or local encrypted folder) for dispute resolution purposes.
  • Retain communication with Slack support and any automated billing emails as proof of cancellation attempts.

Common mistakes

Cancelling the wrong subscription

Owners sometimes downgrade or cancel the wrong workspace - verify the workspace URL and owner email before proceeding.

Example: personal workspace vs company workspace confusion can leave the intended workspace still billed.

Assuming app-store and web cancellations are the same

Canceling on slack.com does not stop Apple or Google billing; you must cancel through the platform that processed the payment.

Expecting an immediate cash refund from Slack when the policy is for credits is a frequent source of frustration.

Comparative recap

Quick plan comparison

Plan Typical AED monthly price Best for Refund policy (web purchase)
Free AED 0.00 Small teams/testing Not applicable (no payment)
Pro AED 26.62 (annual) / AED 32.14 (monthly) Small to mid teams needing full history and apps Unused portion credited as Slack credits (no cash refund)
Business+ AED 55.09 (annual) / AED 66.11 (monthly) Growing organizations needing advanced security & support Unused portion credited as Slack credits (no cash refund)
Enterprise+ Contact sales Large enterprises with custom needs Custom terms; contact sales/support

After cancelling

Immediate next steps

  • Export any workspace data you need (where allowed) and download important files before feature limits apply on the Free plan.
  • Confirm billing status and check for applied Slack credits in Billing settings.

Support and dispute options

  • For Slack billing help and official instructions, see Slack’s billing documentation: Slack billing help.
  • To understand UAE consumer rights, consult the legislation: Federal Decree‑Law No. 14 of 2023.
  • If you purchased via App Store or Google Play, manage or request refunds through those platforms' support channels.

Address

Slack corporate address

Slack Technologies Limited

4th Floor, One Park Place, Hatch Street Upper, Dublin 2, Ireland

Support links

Slack main site: https://slack.com/

Slack account deactivation help: Deactivate your Slack account

FAQ

To cancel your Slack Pro subscription, sign in at slack.com, go to Workspace Settings, then Billing, and choose to downgrade to the Free plan. Confirm the downgrade and note that any unused portion will be credited as Slack credits.

No, Slack does not provide cash refunds for cancellations. Instead, any unused portion of your subscription will be credited as Slack credits, which are non-transferable.

If you purchased your Slack subscription via the Apple App Store, you must cancel it through your App Store account settings, as Slack cannot process these cancellations for you.

When you cancel your Slack subscription and downgrade to the Free plan, your paid features will be removed, but your data created during the paid period will remain accessible, subject to the Free plan's limits.

Yes, under UAE consumer laws, users may be entitled to monetary refunds if the service is defective or not delivered as promised. You can pursue a refund through UAE consumer protection channels if applicable.

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
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  • prevent the recipient from contesting the legal scope of the mail.