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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Soulgen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Soulgen: Easy Method
What is SoulGen
Overview
SoulGen is a subscription-based AI service that generates personalized digital art and character images from user prompts and reference photos.
The platform offers paid plans and credits for image creation, and is available as a web service and mobile app.
Main functions
SoulGen focuses on portrait-style and anime-style image generation with options to edit or create multiple variations.
Access and capabilities depend on the subscription tier and credits consumed during use.
How to cancel SoulGen
Cancel via SoulGen web account
- Log into your SoulGen account on the official site.
- Submit a cancellation request using the Feedback Form to terminate automatic renewal.
- The official cancellation guidance is available at the SoulGen cancellation page: SoulGen cancellation.
Cancel via app stores or payment provider
- If purchased on Google Play, open Play Store → Subscriptions → SoulGen → Cancel. See Google support: Google Play subscriptions.
- If purchased via the Apple App Store, follow Apple’s subscription cancellation steps: Manage subscriptions on Apple.
- If you used PayPal, cancel the automatic payment from your PayPal account under automatic payments/billing agreements: PayPal recurring payments.
What happens when you cancel
Service access after cancellation
Cancellation stops automatic renewal, but your paid access typically continues until the end of the current billing cycle.
You can still use any remaining credits or features available for that period unless otherwise specified.
Data and account status
Account data (generated images, settings) usually remains in your account unless you request deletion from customer support.
For full account removal, contact SoulGen support through the official channels and request data deletion explicitly.
Will I get a refund?
Standard refund policy
SoulGen’s policy gives a 14‑calendar‑day refund window for web digital subscriptions only if you have not used any credits or created any images.
See the official return policy for details: SoulGen return policy.
Exceptions and practical notes
- Cancelling does not automatically guarantee a refund; standard policy excludes refunds for fees already paid in most cases.
- No refunds are available if credits were consumed or images were created within the subscription period.
- If the subscription was billed through Google Play or the App Store, refunds are subject to those platform policies and must be requested through them.
SoulGen plans and pricing
Pricing overview
Official SoulGen pricing is published in USD on SoulGen’s sites; AED equivalents below are approximate conversions.
If you need exact local billing amounts, check the platform you used to subscribe (Google Play, App Store, or card statement).
Plans (USD and approximate AED)
| Plan | Price (USD) | Approx. Price (AED) | Billing period | Key features |
|---|---|---|---|---|
| Pro Monthly | USD $12.99 (example listing) | AED ~47.78 (approx.) | Monthly | Remove blur, priority queue, multitask, multi-creations, edit image, 100 credits/month |
| Pro Annual (effective monthly) | USD $90.99 / year | AED ~27.90 / month (approx.) | Annual (billed yearly) | Same features as Pro Monthly; billed yearly with lower effective monthly cost |
Note: SoulGen lists official prices in USD. There is no confirmed official AED pricing for UAE on SoulGen’s site.
Your consumer rights in United Arab Emirates
Refund and platform rights
If you bought via Google Play or the App Store, you can request refunds through those platforms under their consumer rules.
SoulGen’s stated 14‑day refund for unused digital subscriptions applies but is subject to their terms.
Dispute and protection steps in UAE
- If charges continue after cancellation, contact your bank or card issuer to dispute recurring or unauthorized charges.
- File a complaint with the relevant UAE consumer protection authority (local Department of Economic Development or Ministry channel) if the merchant is unresponsive.
- Keep transaction records, receipts, and correspondence to support any official complaint or bank dispute.
Customer experiences
Positive feedback
Some users praise SoulGen for producing high‑quality anime and portrait-style images and for having a beginner‑friendly interface.
These users find the creative controls and output useful for personal projects.
Negative feedback
- Many users report difficulty cancelling, slow or unresponsive support, and continued charges after cancellation attempts.
- Complaints include perceived deceptive pricing, disappearing credits, inconsistent image quality, and limited subscription value for the price.
Documentation checklist
What to collect before contacting support
- Account email and username used with SoulGen.
- Transaction ID, order confirmation, and invoice or receipt.
- Screenshot of subscription status, billing entries, and any error messages.
What to keep for disputes
- Copies of all messages sent to SoulGen support and their replies (if any).
- Bank/Card or PayPal statements showing recurring charges and dates.
- Records of cancellation attempts (timestamps, confirmation screens, or form submissions).
Common mistakes
Assuming cancellation equals refund
Cancelling a subscription typically prevents future billing but does not automatically refund previously paid fees.
Request a refund separately within the 14‑day window if eligible and ensure no credits were used.
Not checking the purchase channel
Many users try to cancel on the website while their subscription is managed by Google Play or the App Store.
Always confirm whether the charge came from SoulGen directly, Google Play, or Apple before following cancellation steps.
Comparative recap
Quick comparison
| Method | How to cancel | Stops future charges? | Refund likelihood |
|---|---|---|---|
| Web (SoulGen account) | Submit Feedback Form via account (official site) | Yes - prevents automatic renewal | Possible within 14 days if unused and no images/credits used |
| Google Play / App Store | Cancel subscription in platform account settings | Yes - platform stops renewals | Subject to platform refund policies |
| PayPal | Cancel recurring payment in PayPal automatic payments | Yes - stops future automatic PayPal charges | May be refunded via PayPal dispute depending on use and timing |
Takeaway
Cancel where the subscription was billed (SoulGen, Google Play, Apple, or PayPal) and keep evidence of cancellation.
If charges persist, escalate to your payment provider or file a consumer complaint in the UAE.
After cancelling
Immediate steps
- Save any cancellation confirmation or screenshots from the Feedback Form or platform.
- Monitor your bank or PayPal for further charges for at least one billing cycle.
Helpful links
- SoulGen cancellation details: https://www.soulgen.ai/cancellation-of-automatic-renewal
- SoulGen return policy: https://www.soulgen.ai/return-policy
- SoulGen subscription terms: https://www.soulgen.ai/subscription-terms
- Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
- Apple subscriptions: https://support.apple.com/en-us/HT202039
- PayPal recurring payments: https://www.paypal.com
Address
Corporate address
Hysan Avenue, Causeway Bay, Hong Kong.
For official support and legal notices, use the contact channels listed on SoulGen’s website.
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FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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