Cancel SUPERSUMMARY online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Supersummary service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Supersummary: Easy Method
What is Supersummary
Overview
Supersummary is an online subscription service that provides detailed study guides, chapter summaries, and analyses for books and texts.
The service is designed for students, book-club members, and readers who want quick, structured insights into literature and non-fiction.
How it is delivered
Content is accessible via the Supersummary website and through mobile apps where available.
Subscriptions may be purchased directly on the website or through mobile app stores (Apple App Store or Google Play).
How to cancel Supersummary
Cancel on the website (web subscriptions)
- Log in to your Supersummary account on the website: supersummary.com.
- Go to Account or Settings and click "Cancel Subscription".
- Follow the on-screen prompts to confirm cancellation.
- You will retain access until the end of your current billing period unless a refund is granted under the Money-Back Guarantee.
Cancel via app stores (mobile subscriptions)
- If you subscribed through Apple App Store or Google Play, you must cancel through that store; Supersummary cannot cancel mobile-app-based subscriptions for you.
- For Apple: manage or cancel subscriptions in your Apple ID settings or see Apple support pages.
- For Google Play: manage or cancel subscriptions in the Google Play account settings or use the Google Play Help Center.
Alternative: contact support
- You can request cancellation or ask for help by emailing Supersummary support at support@supersummary.com.
- Support can assist with account access issues and confirm cancellations when necessary.
What happens when you cancel
Access after cancellation
When you cancel a web subscription, your account remains active until the end of the current paid billing period.
After that date, access to the premium content is revoked unless a refund has been approved.
Renewals and billing
Auto-renewal stops after cancellation, so you will not be billed for subsequent periods once the current period ends.
If you cancel a mobile-app subscription, the app store controls billing and renewals.
Account data and content
Your account and profile data typically remain on file per Supersummary policies; content access is removed after the subscription end date.
If you need data removed or have questions about stored information, contact support at support@supersummary.com.
Will I get a refund?
General refund policy
Supersummary subscriptions are non-refundable by default unless you qualify under their Money-Back Guarantee.
Refund eligibility and processing are determined by Supersummary according to their help documentation.
Money-Back Guarantee details
- First-time subscribers may request a full refund within seven days of purchase if eligible.
- Eligibility requires that you have not downloaded more than two study guides and have no prior refunds or subscriptions.
- Refer to Supersummary's Money-Back Guarantee page for the full conditions: Money-Back Guarantee.
Mobile-app purchases and refunds
- Subscriptions purchased via Apple App Store or Google Play are not covered by Supersummary's Money-Back Guarantee.
- To request refunds for mobile purchases, you must follow the respective app store refund procedures.
- See Apple's and Google Play's official support pages for refunds and cancellations.
Supersummary plans and pricing
Price source and currency
No official pricing in UAE Dirham (AED) could be located from Supersummary public pages.
The following table lists prices found in the Egyptian App Store (EGP); convert to AED using current exchange rates if needed.
| Plan | Price (EGP) | Period | Key features |
|---|---|---|---|
| Essentials Monthly (via App Store - Egypt region) | EGP 499.99 | Monthly | Core Supersummary content library |
| Essentials Annual (via App Store - Egypt region) | EGP 1,999.99 | Annual | Core Supersummary content library |
| Plus Monthly (via App Store - Egypt region) | EGP 999.99 | Monthly | Essentials content + audio, tools, app access |
| Plus Annual (via App Store - Egypt region) | EGP 2,999.99 | Annual | Essentials content + audio, tools, app access |
Need exact UAE pricing?
If you need prices in AED, convert the listed EGP amounts to AED using current exchange rates or check the App Store for local pricing.
For direct pricing questions, contact Supersummary support at support@supersummary.com or check your app store region settings.
Your consumer rights in United Arab Emirates
General consumer protections
UAE consumers have rights to clear information about products and services, fair billing, and access to complaint channels.
Specific remedies for online subscriptions depend on whether the purchase was made directly with the merchant or via an app store.
Cooling-off and refund periods
Supersummary offers a seven-day Money-Back Guarantee for eligible first-time web subscribers; this is a merchant policy, not a statutory UAE-wide rule.
If you purchased via Apple or Google Play, refunds and cooling-off rules are governed by those platforms' policies.
Where to get official help in the UAE
For formal complaints or to confirm rights under UAE law, contact your local consumer protection authority or use the official UAE government portal: u.ae.
Keep receipts, screenshots of transaction pages, and correspondence when filing a complaint with authorities or your bank.
Customer experiences
Positive feedback
Many users praise Supersummary for its extensive library, clear summaries, and useful analysis for study or book-club use.
Customer service is often cited as responsive when resolving refunds, access, or account issues.
Negative feedback
Some users report difficulties logging in or completing cancellations on the website, including cases where cancellation attempts failed or were confusing.
Other complaints include trouble accessing purchased content and frustration when trying to obtain refunds for mobile purchases governed by app stores.
Takeaway
Overall, experiences vary: issues commonly involve account or billing problems, while content quality and support responsiveness are frequently praised.
Document your steps and contact support promptly if you encounter problems; this improves the chances of a quick resolution.
Documentation checklist
What to prepare before cancelling
- Account email and username used to subscribe.
- Order or transaction ID from Supersummary or the app store receipt.
- Dates of purchase and renewal.
What to include when requesting a refund
- Clear statement of the refund request and reason (e.g., eligible under Money-Back Guarantee).
- Screenshots of downloads (to show number of study guides downloaded) if relevant.
- Any prior correspondence with support about the issue.
Common mistakes
Trying to cancel the wrong place
Example: attempting to cancel an App Store subscription from the Supersummary website when the purchase was made via Apple.
Always check the receipt to see whether the charge came from Supersummary or the app store.
Missing refund eligibility limits
Example: requesting a Money-Back Guarantee refund after downloading more than two study guides or if you are not a first-time subscriber.
Read the eligibility conditions carefully before requesting a refund.
Poor documentation
Example: not saving receipts, transaction IDs, or support emails, which slows dispute resolution with Supersummary or app stores.
Always retain screenshots and confirmation emails until the issue is fully resolved.
Comparative recap
Cancellation methods compared
| Method | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Website subscription | Log in → Account → Cancel Subscription on supersummary.com | May be eligible under Supersummary Money-Back Guarantee (first-time, ≤7 days, ≤2 downloads) | Access continues until billing period ends unless refunded |
| Apple App Store | Cancel via Apple ID subscription settings or App Store | Refunds handled by Apple; Supersummary guarantee does not apply | Use Apple Support for refund requests |
| Google Play | Cancel via Google Play subscriptions or account settings | Refunds handled by Google Play; Supersummary guarantee does not apply | Use Google Play Help Center for refund requests |
Quick action summary
To cancel fastest, use the Supersummary website if you subscribed there, or cancel via the app store if you subscribed in-app.
Contact support@supersummary.com for account issues or if website cancellation fails.
After cancelling
What to check immediately
Confirm you received a cancellation confirmation email or screenshot the Account page showing cancellation.
Verify the subscription status and note the date access will end.
Useful links and next steps
- Supersummary cancellation/help overview: How do I cancel my subscription?
- Supersummary refund policy: Is my subscription refundable?
- Apple subscriptions help: Cancel subscriptions on iPhone, iPad, and Apple TV
- Google Play subscriptions help: Cancel subscriptions on Google Play
Address
Company address
SuperSummary
W St. Suite 303B, San Francisco, CA 94107
Contact for support
For account help, cancellations, or refund inquiries, email: support@supersummary.com.
For official support articles, visit the Supersummary Help Center: help.supersummary.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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