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Tallyprime
6W - B 645, Dubai Airport Free Zone P O Box No. 293835
293835 Dubai , U.A.E.
REF/2025GRHS4
cancellation Tallyprime: Easy Method
What is TallyPrime
Overview
TallyPrime is accounting and business management software used to manage finance, inventory, taxes and reporting for small to large organisations.
It is offered in the MENA region under the TallyPrime Muwafaq programme with local UAE support and deployment options including on‑premise and cloud access.
Key purpose
TallyPrime focuses on accurate accounting, VAT/GST compliance and inventory control with features for multi‑user access and remote connectivity.
The product is sold as perpetual licenses (with included first‑year TSS) and annual subscriptions for cloud and server editions.
How to cancel TallyPrime
Accepted cancellation methods
- Send an e‑mail to the local UAE office or Tally international support (preferred and fastest).
- Send a written notice by postal mail to the official UAE office address.
- Contact the local sales/support phone line to request cancellation and follow up in writing.
Step‑by‑step cancellation process
- Prepare account details: licence type, invoice/order number, company name and contact details.
- Send the cancellation request by e‑mail to the UAE office or to support, attaching proof of purchase and reason for cancellation.
- Request written confirmation of receipt and any next steps (refund review, deactivation timeline).
- If required, follow up by postal mail to the official address and keep delivery receipts.
- Retain all correspondence and reference numbers until the process is completed.
What happens when you cancel
Access and functionality
After cancellation, access to licensed software features (including remote/web access tied to active TSS) may be removed or limited.
Cloud and subscription services are typically terminated according to the contractual notice and service period.
Data and backups
You should export and back up company data before cancellation to avoid loss of access to historical records.
Tally does not guarantee post‑cancellation data storage; keep local copies and backups of ledgers, masters and reports.
Will I get a refund?
Official refund policy
Under the TallyPrime Muwafaq Terms & Conditions for the MENA region (including UAE), subscriptions cannot be cancelled once ordered as a general rule.
Tally may, at its sole discretion, grant a full or partial refund depending on the circumstances; refunds are not guaranteed.
Exceptions and practical steps
- If the purchase does not meet agreed specifications or needs, request a refund in writing and provide evidence.
- All refund requests are assessed by Tally and handled case‑by‑case; allow time for their review and response.
- There is no automatic statutory 14‑day cooling‑off right in Tally’s published Muwafaq terms for MENA.
TallyPrime plans and pricing
Pricing summary (UAE)
Below are the standard UAE prices (international pricing zone), current as of early 2026.
One‑time license prices include the first year of TSS; renewals are charged annually after year one.
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| TallyPrime Silver (Single‑user) | AED 2,340 | One‑time perpetual (includes 1‑year TSS) | Single PC license, 1‑Year Updates, Installation, Training, Remote/Web Access |
| TallyPrime Gold (Multi‑user) | AED 7,020 | One‑time perpetual (includes 1‑year TSS) | Multi‑PC/LAN access, 1‑Year Updates, Installation, Training, Remote/Web Access |
| TallyPrime Server (for medium/large enterprises) | AED 35,100 | One‑time perpetual | Server edition for enterprise deployments with TallyPrime Gold |
| TallyPrime Server (Annual) | AED 8,775 | Annual subscription | Server edition on yearly subscription for enterprise environments |
| TSS Renewal - Silver (1 Year) | AED 468 | Annual | Software updates, support, remote/web access, VAT compliance |
| TSS Renewal - Gold (1 Year) | AED 1,404 | Annual | Updates, support and remote/web access for multi‑user setup |
| Cloud Access (TallyPrime on cloud) | AED 750 | Annual subscription | Cloud‑hosted access, UAE data centre, 24x7 remote access |
Your consumer rights in United Arab Emirates
Contractual position under Muwafaq
Tally’s Muwafaq Terms & Conditions for MENA state there is no automatic statutory cancellation or refund right within their contract language.
Any refund is at Tally’s discretion and must be requested and justified in writing under those terms.
UAE legal rights
Separately, consumers in the UAE may have rights under UAE consumer protection and e‑commerce laws for defective services or unfair contract terms.
Those rights are pursued through UAE consumer protection channels and are independent of Tally’s contractual policy.
Customer experiences
Positive feedback summary
Users praise TallyPrime for ease of use, fast and reliable offline performance, and solid accounting and VAT/GST compliance features.
Customers also value its adaptability for accounting and inventory workflows and stability for core bookkeeping tasks.
Common criticisms
Users report license activation hassles, limited cloud/mobile features in some editions, and occasional performance lags in complex environments.
Additional criticisms include an older interface, limited automation/integrations and mixed support experiences for some customers.
Documentation checklist
What to prepare before cancelling
- Purchase invoice or order number and licence details (Silver/Gold/Server/Cloud).
- Registered company name, contact person, e‑mail and phone number.
- Reason for cancellation, screenshots or evidence if product does not meet specifications.
Data & support documents
- Exported backups of company data, masters, and financial reports.
- Copy of any correspondence with Tally support and delivery receipts for postal notices.
- Proof of any agreed service levels or SLA documents, if relevant to a refund claim.
Common mistakes
Not backing up data
Many users assume data will remain accessible after cancellation; failing to export backups can cause loss of access to vital records.
Always export company data and keep local backups before initiating cancellation.
Relying solely on verbal requests
Verbal or phone‑only cancellation requests can cause disputes; lack of written confirmation weakens a refund or dispute claim.
Send written requests by e‑mail and keep copies of all responses and reference numbers.
Comparative recap
Plan comparison
| Feature / Plan | Silver | Gold | Server | Cloud |
|---|---|---|---|---|
| License type | Single PC | Multi‑PC / LAN | Server licence | Annual cloud subscription |
| Price (AED) | 2,340 (one‑time) | 7,020 (one‑time) | 35,100 (one‑time) / 8,775 (annual) | 750 (annual) |
| Includes first year TSS | Yes | Yes | Depends on edition | No (cloud subscription includes access) |
| Best for | Small businesses / single user | Small to medium businesses with multiple users | Medium/large enterprises | Remote teams and 24x7 access |
After cancelling
Next practical steps
Ensure you have exported all company data and have copies of invoices and cancellation confirmations.
Confirm the termination date and any remaining obligations such as outstanding payments.
Useful official links
Address
Official UAE office
6W - B 645, Dubai Airport Free Zone
P O Box No. 293835, Dubai, U.A.E.
Contact recommendation
For fastest processing, e‑mail the UAE office or official Tally support and keep written records of all communication.
Follow up by postal mail if you do not receive written confirmation within a reasonable time.
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Written by Shamma Al Mulla
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
To cancel your TallyPrime subscription, prepare your account details including license type and invoice number, then send your cancellation request via email to the local UAE office or Tally international support, and keep proof of your correspondence.
Refunds for TallyPrime subscriptions are not guaranteed, as per the official policy. However, you may request a refund in writing if the purchase does not meet agreed specifications, and Tally will assess your request on a case-by-case basis.
After cancellation, access to licensed software features may be removed, and Tally does not guarantee post-cancellation data storage. It's essential to back up your company data before proceeding with the cancellation.
You can cancel TallyPrime by sending an email to the local UAE office or Tally international support, or by sending a written notice via registered postal mail to the official UAE office address.
The processing time for a cancellation request can vary based on the billing cycle and the specifics of your case. It's advisable to request written confirmation of receipt and any next steps after submitting your cancellation.